Windows 10 - conveyord terminating with exit code 1

I am dealing with an issue where the Makerbot software is indicated the background services are not available and trying to restart makes no difference. Also settings are grayed out.

Looking at the logs of the converyord, I see the following:

2016-05-26 12:31:48,417 | INFO | MainThread:8580 | main.py:227 | conveyor.server.__main__.ServerMain:_log_startup | conveyord 3.8.4 started
2016-05-26 12:31:48,417 | INFO | MainThread:8580 | main.py:228 | conveyor.server.__main__.ServerMain:_log_startup | git hash: bd2fbf07889254878c465d3fee6e67ad5649c596
2016-05-26 12:31:48,417 | INFO | MainThread:8580 | main.py:229 | conveyor.server.__main__.ServerMain:_log_startup | process id: 8552
2016-05-26 12:31:48,417 | INFO | MainThread:8580 | main.py:230 | conveyor.server.__main__.ServerMain:_log_startup | python version: '2.7.5 (default, May 15 2013, 22:44:16) [MSC v.1500 64 bit (AMD64)]'
2016-05-26 12:31:48,433 | INFO | MainThread:8580 | main.py:231 | conveyor.server.__main__.ServerMain:_log_startup | python platform: 'Windows-8-6.2.9200'
2016-05-26 12:31:48,433 | INFO | MainThread:8580 | main.py:232 | conveyor.server.__main__.ServerMain:_log_startup | python pointer size: 64
2016-05-26 12:31:48,464 | INFO | MainThread:8580 | __main__.py:57 | conveyor.server.__main__.ServerMain:_run | Listening for client connections
2016-05-26 12:31:48,530 | CRITICAL | MainThread:8580 | error.py:454 | conveyor.server.__main__.ServerMain:guard | [Errno 2] Entity not found
Traceback (most recent call last):
  File "build\bdist.win-amd64\egg\conveyor\error.py", line 444, in guard
    code = func()
  File "build\bdist.win-amd64\egg\conveyor\main.py", line 72, in func
    code = self._run()
  File "build\bdist.win-amd64\egg\conveyor\server\__main__.py", line 64, in _run
    server.usb_scan_devices()
  File "build\bdist.win-amd64\egg\conveyor\server\__init__.py", line 1631, in usb_scan_devices
    for device in usb.core.find(find_all=True):
  File "build/bdist.macosx-10.8-x86_64/egg/usb/core.py", line 909, in find
    return [d for d in device_iter(k, v)]
  File "build/bdist.macosx-10.8-x86_64/egg/usb/core.py", line 880, in device_iter
    for dev in backend.enumerate_devices():
  File "build/bdist.macosx-10.8-x86_64/egg/usb/backend/libusb1.py", line 791, in enumerate_devices
    return _DevIterator(self.ctx)
  File "build/bdist.macosx-10.8-x86_64/egg/usb/backend/libusb1.py", line 679, in __init__
    byref(self.dev_list))
  File "build/bdist.macosx-10.8-x86_64/egg/usb/backend/libusb1.py", line 644, in _check
    raise USBError(_str_error[ret], ret, _libusb_errno[ret])
USBError: [Errno 2] Entity not found
2016-05-26 12:31:48,530 | ERROR | MainThread:8580 | main.py:87 | conveyor.server.__main__.ServerMain:main | conveyord terminating with exit code 1

What should I be looking at? The 3D printer is not connected directly to the computer, but is available on the network. I did try connecting the MakerBor Replicator directly to the computer via USB, but no change in behaviour.

MakerBot Desktop 3.9.2.1357.

makerbot / conveyor

Windows 10 - conveyord terminating with exit code 1 #32