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Feature Description
Grievance Submission Page:
Fields: Grievance type (dropdown), description (textarea), submit button. Action: Submit grievance via POST /api/grievances. User Dashboard (Grievance View):
Grievance List: Display submitted grievances with status. Search & Filters: Filter by type, status, and sort by date. Action: View more details or track status. Grievance Detail Page (User):
Display: Grievance type, description, status, and resolution details. Action: Update grievance with comments or attachments. Admin Dashboard (Grievance Management):
Grievance List: Display all grievances with filters. Update Status: Admin can mark as resolved or in progress, add comments/notes. Action: Resolve or escalate grievances. Grievance Analytics (Admin):
Statistics Overview: Display graphs for open, in-progress, and resolved grievances using data from GET /api/grievances/statistics.
Use Case
Grievance Addressal
Benefits
No response
Add ScreenShots
No response
Priority
High
Record