Use Case:
When your products serve customers around the globe, it's quite common for customer support queries comes in various languages. In order to serve the the customers, business tend to have associate support groups speaking the same or similar languages as customers(en, european, spanish, japanese, chinese(simplified, traditional), korean.
Problem:
Automate the routing of support cases based on language to the right group for support efficiency and saving costs for business (no human in the loop knowing all these supported langurs performing routing)
Constraints:
Support Cases may have Personal Identifiable Information(PII), so managed API service is not allowed.
Use Case: When your products serve customers around the globe, it's quite common for customer support queries comes in various languages. In order to serve the the customers, business tend to have associate support groups speaking the same or similar languages as customers(en, european, spanish, japanese, chinese(simplified, traditional), korean.
Problem: Automate the routing of support cases based on language to the right group for support efficiency and saving costs for business (no human in the loop knowing all these supported langurs performing routing)
Constraints: Support Cases may have Personal Identifiable Information(PII), so managed API service is not allowed.