search

mantidproject / mantid

Main repository for Mantid code
https://www.mantidproject.org
GNU General Public License v3.0
211 stars 124 forks source link

Crash while autoprocessing or running live data in ISIS Reflectometry GUI #35400

Closed rbauststfc closed 8 months ago

rbauststfc commented 1 year ago

Original reporter: an anonymous error report.

Describe the bug Error report description, from 26/03/2023 at 10:31am: "While using NR GUI (autoprocessing and live data), RAM filled up leading to crash. This happens regularly."

Platform/Version (please complete the following information):

rbauststfc commented 1 year ago

Observations so far:

• Both Max and Steve have typically run the live data with a background subtraction enabled, whereas Becky hasn't. This may be a coincidence but might also point to this extra step causing some of the crashing issue given that Becky has found this to be relatively stable. Steve also mentioned that the average pixel subtraction method seemed to be less stable. • There are occasional issues with the live data plotting where the plot gets into an error state, stops refreshing and if you try to do anything to change any settings in the plot the error sad bug pops up but enables you to keep working. Closing this plot and starting a new one then works fine. This hasn't been seen consistently enough to identify the steps to reproduce. • Offspec has had quite regular crashes (generally overnight) where the whole Mantid session crashes with the sad bug window and can’t continue. During this time live data has been running but it's not clear if that is the cause.

github-actions[bot] commented 1 year ago

This issue has been automatically marked as stale because it has not had activity in 6 months. It will be closed in 7 days if no further activity occurs. Allowing issues to close as stale helps us filter out issues which can wait for future development time. All issues closed by stale bot act like normal issues; they can be searched for, commented on or reopened at any point. If you'd like a closed stale issue to be considered, feel free to either re-open the issue directly or contact a developer. To extend the lifetime of an issue please comment below, it helps us see that this is still affecting you and you want it fixed in the near-future. Extending the lifetime of an issue may cause the development team to prioritise it over other issues, which may be closed as stale instead.

github-actions[bot] commented 1 year ago

This issue has been closed automatically. If this still affects you please re-open this issue with a comment or contact us so we can look into resolving it.

rbauststfc commented 9 months ago

20/02/2024 - reports of regular crashes on OFFSPEC when using live data with the Nightly (version 6.9 beta). I have been able to replicate this on OFFSPEC only. It needs further investigation. The level of instability is believed to have increased compared to version 6.8. So far I have only seen it when running live data from the NR GUI, with or without a plot open on the IvsQ_binned workspace.

rbauststfc commented 8 months ago

I believe the RAM filling up issue has been resolved by #36461.