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manuelrocha88 / magento2-Ifthenpay_Multibanco

Magento 2 Ifthenpay Payment Gateway Module
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Not sending confirmation email #6

Open ricardojaferreira opened 6 years ago

ricardojaferreira commented 6 years ago

We have noticed that the payment confirmation email is not being sent. The order status is correctly updated though.

Can someone please confirm if this is an issue or some bad configuration on our end.

Thanks.

manuelrocha88 commented 6 years ago

Is it sending any email at all? If you choose any other payment method, like bank transfer, are you receiving the order confirmation email?

I'm asking this, because the emails are sent by magento crons and not by the order confirmation procedure.

ricardojaferreira commented 6 years ago

Hi Manuel,

Thanks for the quick answer.

Yes all other emails are being sent. We have 2 more payment types.

Maybe the problem is related on the way how emails are being sent, we have the Mandrill extension that send all emails, could that be an issue?

(We didn’t change anything on other payment methods)

By the way, if we send the email directly through the backend, the email is sent correctly.

ricardojaferreira commented 6 years ago

Hi Manuel,

Thanks for the quick answer.

Yes all other emails are being sent. We have 2 more payment types.

Maybe the problem is related on the way how emails are being sent, we have the Mandrill extension that send all emails, could that be an issue?

(We didn’t change anything on other payment methods)

By the way, if we send the email directly through the backend, the email is sent correctly.

On 15 Jun 2018, at 12:48, Manuel Rocha notifications@github.com wrote:

Is it sending any email at all? If you choose any other payment method, like bank transfer, are you receiving the order confirmation email?

I'm asking this, because the emails are sent by magento crons and not by the order confirmation procedure.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/manuelrocha88/magento2-Ifthenpay_Multibanco/issues/6#issuecomment-397596862, or mute the thread https://github.com/notifications/unsubscribe-auth/Aeu8VHN-8CfQsQHfvnTrymnwjpTJ5aSNks5t858dgaJpZM4Upbz0.

manuelrocha88 commented 6 years ago

Hmmm, strange.

We are not sending the emails. We are just setting some text to the email… Maybe Mandrill as some conditional specification for order status… Maybe is not counting with Multibank payment status…

Could you check?

No dia 15/06/2018, às 12:52, Ricardo Ferreira notifications@github.com escreveu:

Hi Manuel,

Thanks for the quick answer.

Yes all other emails are being sent. We have 2 more payment types.

Maybe the problem is related on the way how emails are being sent, we have the Mandrill extension that send all emails, could that be an issue?

(We didn’t change anything on other payment methods)

By the way, if we send the email directly through the backend, the email is sent correctly.

— You are receiving this because you commented. Reply to this email directly, view it on GitHub https://github.com/manuelrocha88/magento2-Ifthenpay_Multibanco/issues/6#issuecomment-397597695, or mute the thread https://github.com/notifications/unsubscribe-auth/AAz137QGktiWifJMtqEP-yFpwEh-FUi2ks5t86ARgaJpZM4Upbz0.

ricardojaferreira commented 6 years ago

I will try to check that. When I have an answer I will come back to you.

ricardojaferreira commented 6 years ago

Hi Manuel.

I have checked Mandrill and the module doesn't check any status. It is actually a very simple module since it uses the Mandrill API.

Can you please help me to debug this, maybe letting me know in which functions the ifthenpay module is sending the email? I will try to add some logs then.

Thank you.