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mapeditor / tiled

Flexible level editor
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Tiled Not Opening - "Tiled Not Responding" #2091

Open TrevorMartin27 opened 5 years ago

TrevorMartin27 commented 5 years ago

Sorry to bother you,

But, recently whenever I attempt to open a .tmx or even open Tiled normally (from the Windows Menu) the window shows up white, waits for 3-5 seconds and closes (don't use that exactly). I attempted reinstalling Tiled, with no luck, I've rebooted my computer, and I can't think of anything else.

Some specs that I could give you would be: OS: Windows 10 Pro Version: 1803 Processor: Manufacturer: Intel Core: i5-3450 Installed RAM: 8 GB (7.89 usable) 64-bit

bjorn commented 5 years ago

Recently there have been a few reports like this, and it appears to be related to the Python plugin, which crashes on load when certain versions of Python are installed. Can you please tell me:

With this information I may be able to reproduce the problem to see if I can find a solution. Please also try to delete the python.dll that is part of your Tiled install, and tell me whether it fixes the problem.

If I can't find a solution I will at least disable the Python plugin by default.

TrevorMartin27 commented 5 years ago

My Current Tiled Version Is 1.2.2 I currently have Python 2.7.11 and 3.6.5 but due to Tiled working earlier, I assume it was running 3.6.5.

TrevorMartin27 commented 5 years ago

Python 2 being 32-bit Python 3 being 64-bit

TrevorMartin27 commented 5 years ago

Once again sorry for the string of comments, but deleting python.dll seems to have worked. Thanks!

bjorn commented 5 years ago

Python 2 being 32-bit Python 3 being 64-bit

And Tiled being? :-)

TrevorMartin27 commented 5 years ago

1.2.2 I believe.

TrevorMartin27 commented 5 years ago

I tried removing the python.dll file, and it seems to work perfectly, thanks for the help.

bjorn commented 5 years ago

1.2.2 I believe.

I was wondering whether it was the 32-bit or 64-bit version.

TrevorMartin27 commented 5 years ago

64-bit

noxamos commented 5 years ago

I had this same issue, it was resolved by deleting python.dll. Im using tiled Version 1.2.3 64bit with python version 3.7.3

bjorn commented 5 years ago

I've pushed a change that will disable the Python plugin by default in Tiled 1.2.4 (not sure when I'll release this yet). Though ideally we'd find out how to avoid this crash from happening in the first place...

albin-johansson commented 3 years ago

Hi!

I recently ran into this annoying issue, so I thought that I'd share what I did to solve it locally. The problem first arose when I upgraded my Tiled version (I believe from 1.5.0 to 1.7.0, but the issue remained when I tried 1.6.0 as well).

So I tried the aforementioned workaround of removing the python.dll file from .../Tiled/plugins/tiled, but that didn't help. So I eventually got around to removing the entire Tiled entry from the registry, which seems to have solved issue. Since my issues arose when I upgraded the Tiled version, the problem might have something to do with registry entries getting corrupted somehow? Even if it admittedly does sound like a strange cause of "Not Responding..." errors, but I don't know enough about how Qt handles registry data through QSettings.

tl;dr I did not have to remove python.dll file to solve the issue, I simply removed the Tiled entry from the registry and booted the application.

bjorn commented 3 years ago

@albin-johansson Hmm, that's interesting, but it's the first time I hear about it. Just in case, could it be that you had enabled hardware accelerated rendering (OpenGL)? Because this can also cause hangs on startup I think, and the setting is stored in the registry.

If you try it out and it breaks Tiled, note that you can also start Tiled with the command-line parameter --disable-opengl to disable it again.

albin-johansson commented 3 years ago

Yeah, I have usually had hardware accelerated rendering enabled, but I don't remember for sure. If I run into the issue again, I'll be sure to try to to disable it.