App not available in all iTunes stores

[GoogleCodeExporter]

Please describe the feature request:
I am in South Africa and it's not listed in our iTunes App Store.

Original issue reported on code.google.com by tibby.d...@gmail.com on 8 Jan 2011 at 5:31

[GoogleCodeExporter]

The app is registered for sale in "All App Stores Worldwide", I just checked.

So I have no idea why it wouldn't be showing up in the South Africa store, 
although I did verify that when I switch to the S. Africa store, I can't see it 
either.

I will send e-mail to Apple and ask about it.  You might do so as well.
Thanks.

Original comment by spath...@gmail.com on 8 Jan 2011 at 6:15

[GoogleCodeExporter]

Got a rather useless response from Apple iTunes Support

"I am really sorry to hear that you are unable to locate the App " Frotz". I 
went ahead and researched and looked into the information, but sorry to inform 
you that this App is not available in South african store."

Best bet is someone in iTunes developer support.

Original comment by tibby.d...@gmail.com on 10 Jan 2011 at 1:14

[GoogleCodeExporter]

No one has responded to my inquiry yet.
But what they said to you is definitely incorrect.  The app is definitely 
configured for sale in  "All stores worldwide".

If I don't hear back from them soon, I can try unchecking the all stores option 
and go and check all stores individually and see if that makes a difference.

Original comment by spath...@gmail.com on 10 Jan 2011 at 1:36

[GoogleCodeExporter]

No response whatsoever from Apple, and Frotz still is unavailable in the South 
Africa app store.

I am going to go change the app metadata to explicitly list all the app stores 
right now.
It should take effect ovenright (Cupertino time) at the latest.
Hopefully that will work.

Original comment by spath...@gmail.com on 12 Jan 2011 at 9:30

[GoogleCodeExporter]

By the way, if we can't figure this out, you can send me your device's IMEI 
number and I'll e-mail you a 'beta' Frotz (but it will actually be the release 
version) that you can install by dragging into iTunes.

Original comment by spath...@gmail.com on 12 Jan 2011 at 9:36

[GoogleCodeExporter]

Don't worry as I found a way around the problem by creating an account in the 
US iTunes store.

I have the app now running on my iPad ... it works great !!!.

Original comment by tibby.d...@gmail.com on 12 Jan 2011 at 10:36

[GoogleCodeExporter]

That's good to hear, but I imagine there may be others in S.A. who are in the 
same situation, so I'm hopeful the metadata change will work to address the 
problem.

Original comment by spath...@gmail.com on 12 Jan 2011 at 10:40

[GoogleCodeExporter]

FYI, making the metadata change did not successfully address the issue. 

But I did get the following generic response back from Apple just now:

---
Re: iTunes Connect

Hello Craig,

Thank you for contacting Apple Developer Support regarding iTunes Connect. 

We are currently reviewing your inquiry and will get back to you very soon. We 
appreciate your patience.

Best Regards,

[redacted]
Apple Developer Support

---

Original comment by spath...@gmail.com on 13 Jan 2011 at 3:05

[GoogleCodeExporter]

I finally heard back from Apple.  Apparently the reason Frotz is not available 
in the South Africa App Store is because NO games are available.  (That's all 
Apple said about it, ignoring the obvious follow up of "why?")

A little further research reveals that there is a law in S.A. that all games 
must be reviews by a government board before they can be sold, and the review 
process is not free.  Apple has no way of dealing with this on behalf on app 
developers, so they just delist all games in S.A. altogether.

A shame.

Original comment by spath...@gmail.com on 1 Feb 2011 at 2:00

[GoogleCodeExporter]

Original comment by spath...@gmail.com on 1 Feb 2011 at 2:01

• Changed state: WontFix