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marcolivierarsenault / moonraker-home-assistant

Home Assistant integration for Moonraker, Klipper and Mainsail
https://moonraker-home-assistant.readthedocs.io
MIT License
230 stars 25 forks source link

Unable to connect to printer #393

Closed Boerny41 closed 2 weeks ago

Boerny41 commented 3 weeks ago

Version of the moonraker integration

1.3.1

Describe your setup

Anycubic Mega SE BTT skr mini e3 v3 Mainsail Klipper installed using KIAUH in a Debian (bookworm) VM hosted by Proxmox (Klipper, Moonraker and Mobileraker work fine, UFW is disabled on the VM)

Describe the bug

Unable to connect to the printer. Times out after 3 minutes with an unknown error image

Proof that 192.168.188.214:7125 is the correct IP: image image

Moonraker Logs

Moonraker-HA logs:

2024-08-20 19:33:26.829 ERROR (MainThread) [moonraker_api.websockets.websocketclient] Websocket connection error: Cannot connect to host 192.168.188.214:7125 ssl:default [Connect call failed ('192.168.188.214', 7125)]
2024-08-20 19:35:09.230 ERROR (MainThread) [moonraker_api.websockets.websocketclient] Websocket connection error: Cannot connect to host 192.168.188.214:7125 ssl:default [Connect call failed ('192.168.188.214', 7125)]
2024-08-20 19:39:23.181 ERROR (MainThread) [moonraker_api.websockets.websocketclient] Websocket connection error: Cannot connect to host 192.168.188.214:7125 ssl:default [Connect call failed ('192.168.188.214', 7125)]

Moonraker logs: moonraker (13).log

note that the connection attempt from HA does not show up because it never reaches moonraker, however I noticed that the logs contain a part with allowed services and wonderd if the HA-Addon needs to be added?

***Allowed Services***
  klipper_mcu
  webcamd
  MoonCord
  KlipperScreen
  moonraker-telegram-bot
  moonraker-obico
  sonar
  crowsnest
  octoeverywhere
  ratos-configurator
  mobileraker
marcolivierarsenault commented 3 weeks ago

Historically this is a problem with either:

to test network try to ping and connect to the port directly from you HomeAssistant os (SSH)

but I doubt it's in integration, it does not do anything special

Boerny41 commented 2 weeks ago

Sorry for the late response, I was a bit busy. Pinging from HA works just fine, for ssh it is missing the key. I'd guess that the integration does not use SSH for communication since it doesn't ask for a password/key, correct?

marcolivierarsenault commented 2 weeks ago

honestly there is not much I can do to help, as far I can se from the integration perspective, it just does not see the target. unless you find a specific error message on one side or the other, it's going to be hard

Boerny41 commented 2 weeks ago

Sadly no error, it just never makes the connection. Thank you anyway!