#portlet-left0 shows a blank page

[icarrara]

Trying to use traveler-theme I'm getting the below issue:

Only when the user is not logged, the Home page and all the pages addressed with the url #portlet-left0 shows a blank page

I double-checked all pages, journal articles, images and all items have "Guest" permission.

Marcos, please could you help me ?

Thank you in advance ! Ivano C.

[marcoscv-work]

Hi @icarrara , what Liferay version are you using?

Sounds like a resources importer bug.

[icarrara]

Hello @marcoscv-work ! Thank you for your reply

I'm using Liferay Portal Community Edition 6.2 CE GA4 (Newton / Build 6203 / April 16, 2015) and I'm trying to install Traveler Theme directly from Control Panel and Marketplace.

In fact I found the below errors about resources importer - below the Tomcat's log fragments:

dic 22, 2015 10:24:03 AM org.apache.catalina.core.AprLifecycleListener init Informazioni: Loaded APR based Apache Tomcat Native library 1.1.29 using APR version 1.4.8. dic 22, 2015 10:24:03 AM org.apache.catalina.core.AprLifecycleListener init Informazioni: APR capabilities: IPv6 [true], sendfile [true], accept filters [false], random [true]. dic 22, 2015 10:24:04 AM org.apache.catalina.core.AprLifecycleListener initializeSSL Informazioni: OpenSSL successfully initialized (OpenSSL 1.0.1e 11 Feb 2013) dic 22, 2015 10:24:04 AM org.apache.coyote.AbstractProtocol init Informazioni: Initializing ProtocolHandler ["http-apr-80"] dic 22, 2015 10:24:04 AM org.apache.coyote.AbstractProtocol init Informazioni: Initializing ProtocolHandler ["ajp-apr-8009"] dic 22, 2015 10:24:04 AM org.apache.catalina.startup.Catalina load Informazioni: Initialization processed in 1220 ms dic 22, 2015 10:24:04 AM org.apache.catalina.core.StandardService startInternal Informazioni: Starting service Catalina dic 22, 2015 10:24:04 AM org.apache.catalina.core.StandardEngine startInternal Informazioni: Starting Servlet Engine: Apache Tomcat/7.0.42 dic 22, 2015 10:24:04 AM org.apache.catalina.startup.HostConfig deployDescriptor Informazioni: Deploying configuration descriptor C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\conf\Catalina\localhost\o2-base-portlet.xml dic 22, 2015 10:24:04 AM org.apache.catalina.startup.HostConfig deployDescriptor Avvertenza: A docBase C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\o2-base-portlet inside the host appBase has been specified, and will be ignored dic 22, 2015 10:24:04 AM org.apache.catalina.startup.SetContextPropertiesRule begin Avvertenza: [SetContextPropertiesRule]{Context} Setting property 'source' to 'org.eclipse.jst.jee.server:o2-base-portlet' did not find a matching property. dic 22, 2015 10:24:08 AM org.apache.catalina.startup.HostConfig deployDescriptor Informazioni: Deploying configuration descriptor C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\conf\Catalina\localhost\ROOT.xml dic 22, 2015 10:26:29 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\biznizz-theme dic 22, 2015 10:26:30 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\chart-portlet dic 22, 2015 10:26:32 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\CustomLandingPage-hook dic 22, 2015 10:26:33 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\kaleo-web dic 22, 2015 10:26:36 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\lcs-portlet dic 22, 2015 10:26:38 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\liferay-vaadin-portlet dic 22, 2015 10:26:39 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\madrid-theme dic 22, 2015 10:26:40 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\marketplace-portlet dic 22, 2015 10:27:09 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\notifications-portlet dic 22, 2015 10:27:19 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\privacy-portlet dic 22, 2015 10:27:25 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\resources-importer-web dic 22, 2015 10:27:33 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\sync-web dic 22, 2015 10:27:35 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\web-form-portlet dic 22, 2015 10:27:38 AM org.apache.coyote.AbstractProtocol start Informazioni: Starting ProtocolHandler ["http-apr-80"] dic 22, 2015 10:27:38 AM org.apache.coyote.AbstractProtocol start Informazioni: Starting ProtocolHandler ["ajp-apr-8009"] dic 22, 2015 10:27:38 AM org.apache.catalina.startup.Catalina start Informazioni: Server startup in 213960 ms dic 22, 2015 10:31:06 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\traveler-theme dic 22, 2015 10:31:17 AM org.apache.catalina.startup.HostConfig checkResources Informazioni: Reloading context [/traveler-theme] dic 22, 2015 10:31:17 AM org.apache.catalina.core.StandardContext reload Informazioni: Reloading Context with name [/traveler-theme] has started dic 22, 2015 10:31:20 AM org.apache.catalina.core.StandardContext reload Informazioni: Reloading Context with name [/traveler-theme] is completed dic 22, 2015 10:32:00 AM org.apache.catalina.startup.HostConfig deleteRedeployResources Informazioni: Undeploying context [/resources-importer-web] dic 22, 2015 10:32:05 AM org.apache.catalina.loader.WebappClassLoader clearReferencesThreads Grave: The web application [/resources-importer-web] appears to have started a thread named [liferay/hot_deploy-1] but has failed to stop it. This is very likely to create a memory leak. dic 22, 2015 10:32:05 AM org.apache.catalina.loader.WebappClassLoader clearReferencesThreads Grave: The web application [/resources-importer-web] appears to have started a thread named [MultiThreadedHttpConnectionManager cleanup] but has failed to stop it. This is very likely to create a memory leak. dic 22, 2015 10:32:05 AM org.apache.catalina.startup.HostConfig deployDirectory Informazioni: Deploying web application directory C:\dev\liferay\6.2.3-ce-ga4\bundles\tomcat-7.0.42\tomcat-7.0.42\webapps\resources-importer-web dic 22, 2015 10:32:28 AM org.apache.catalina.loader.WebappClassLoader loadClass Informazioni: Illegal access: this web application instance has been stopped already. Could not load com.liferay.portal.util.PortalUtil. The eventual following stack trace is caused by an error thrown for debugging purposes as well as to attempt to terminate the thread which caused the illegal access, and has no functional impact. java.lang.IllegalStateException at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1600) at org.apache.catalina.loader.WebappClassLoader.loadClass(WebappClassLoader.java:1559) at com.liferay.resourcesimporter.util.FileSystemImporter.addApplicationDisplayTemplates(FileSystemImporter.java:225) at com.liferay.resourcesimporter.util.FileSystemImporter.setUpAssets(FileSystemImporter.java:1661) at com.liferay.resourcesimporter.util.FileSystemImporter.doImportResources(FileSystemImporter.java:1264) at com.liferay.resourcesimporter.util.ResourceImporter.importResources(ResourceImporter.java:47) at com.liferay.resourcesimporter.messaging.ResourcesImporterHotDeployMessageListener.importResources(ResourcesImporterHotDeployMessageListener.java:124) at com.liferay.resourcesimporter.messaging.ResourcesImporterHotDeployMessageListener.initialize(ResourcesImporterHotDeployMessageListener.java:73) at com.liferay.resourcesimporter.messaging.ResourcesImporterHotDeployMessageListener.onDeploy(ResourcesImporterHotDeployMessageListener.java:86) at com.liferay.portal.kernel.messaging.HotDeployMessageListener.doReceive(HotDeployMessageListener.java:55) at com.liferay.portal.kernel.messaging.BaseMessageListener.receive(BaseMessageListener.java:26) at com.liferay.portal.kernel.messaging.InvokerMessageListener.receive(InvokerMessageListener.java:72) at com.liferay.portal.kernel.messaging.SerialDestination$1.run(SerialDestination.java:65) at com.liferay.portal.kernel.concurrent.ThreadPoolExecutor$WorkerTask._runTask(ThreadPoolExecutor.java:682) at com.liferay.portal.kernel.concurrent.ThreadPoolExecutor$WorkerTask.run(ThreadPoolExecutor.java:593) at java.lang.Thread.run(Thread.java:744)

[icarrara]

Hi @marcoscv-work ... Good news, I think :-)

It is not a problem about resources importer but about the screen resolution.

I deleted my previous resources-importer-web and the deploy of traveler-theme was ok without errors.

Then I created a site starting from traveler site template.

My screen is 1680x 1050:

1) When I go to the home page as Guest (without log in) the home page is empty. I can see only the white right arrow. As soon I click on the right arrow I can start to see the animation in the home page and the other pages.

Note that the little numbers at the bottom of the page are squares and not circles as when the pages are good displayed.

2) If I reduce the browser window simulating a smaller screen the home page appears and it is complete with images and animation

3) If I go to the home page as registered user I can see the complete homepage with images and animation, it does not matter if the browser is reduced or in full screen

Please could you try to use a screen almost 1680x 1050 to reproduce this issue ?

I attached a screen-shot of the url http://www.test-site.com/home#portlet-left0 when the browser window is in full-screen and another after I reduced the browser window

Thank you in advance for your support !

Ivano C.

[marcoscv-work]

Thanks @icarrara tomorrow I will try to find out about those problems

[marcoscv-work]

I'm going to close this issue but I will keep trying to reproduce it

[icarrara]

Thanks @marcoscv-work

I'll confirm you that all is working good only when the user is logged in.

I'm still looking for a possible cause ...

Thank you for your support !

Ivano C.