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marinebon / marinebon_wordpress_website

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homepage failing to load #18

Closed 7yl4r closed 1 year ago

7yl4r commented 1 year ago

Seeing a major issue with the whole site. It looks like all the resources are failing to load. @torieketcham : any ideas on what changed (semi)recently?

image

GET
https://marinebon.org/core/modules/53c8c1349a/include/otw_components/otw_content_sidebars_light/css/otw-grid.css
[HTTP/2 404 Not Found 91ms]

[...]

GET
https://marinebon.org/storage/otwcache/otw_components_js_0_1d263cc5e646e9b35727d40c00fd8f18.js
[HTTP/2 404 Not Found 94ms]

Loading failed for the <script> with source “https://marinebon.org/core/views/b6b77abea2/libraries/select2/select2.min.js”. marinebon.org:2278:117

[...]

Loading failed for the <script> with source “https://marinebon.org/lib/js/jquery/jquery-migrate.min.js”. marinebon.org:2265:102
Uncaught ReferenceError: jQuery is not defined
    <anonymous> data:text/javascript;base64,CgkJdmFyCXRwaiA9IGpRdWVyeTsKCQl2YXIJcmV2YXBpNzsKCQlpZih3aW[...]EVTLmNoZWNrTWluaW1hbCgpO307Cgk=:2
data:CgkJdmFyCXRwaiA9IGpRdWVyeTsKCQl2YXIJcmV2YXBpNzsKCQlpZih3aW5kb3cuUlNfTU9EVUxFUyA9PT0gdW5kZWZpbmV:2:13
Loading failed for the <script> with source “https://marinebon.org/core/modules/4b36101dcc/public/assets/js/rbtools.min.js”. marinebon.org:2224:122
GET
https://marinebon.org/storage/2022/07/favicombon.png
[HTTP/2 404 Not Found 86ms]

GET
https://marinebon.org/storage/2022/07/favicombon.png
[HTTP/2 404 Not Found 86ms]

The resource at “https://marinebon.org/core/modules/4b36101dcc/public/assets/fonts/revicons/revicons.woff?5510888” preloaded with link preload was not used within a few seconds. Make sure all attributes of the preload tag are set correctly. marinebon.org

Status by OS + Browser + User

Browser OS User Status Last Checked
Chrome Windows Torie :+1: 2023-07-25
Edge Windows Torie :+1: 2023-07-25
Safari Mac Torie :+1: 2023-07-25
Firefox Ubuntu Tylar :x: 2023-07-25
Chrome Ubuntu Tylar :x: 2023-07-25
Chromium Ubuntu Tylar :x: 2023-07-25
torieketcham commented 1 year ago

@7yl4r yikes, that's not good. we haven't touched the site in a couple of weeks and the content is all there - just the images and stylesheets seem to be missing. I'm going into the WP dashboard now and it looks normal - wonder if this is a Bluehost thing? I will contact them

torieketcham commented 1 year ago

@7yl4r I'm looking at the files in cpanel and not finding anything amiss. on hold with a tech at bluehost and will let you know what they say.

torieketcham commented 1 year ago

@7yl4r can you check it out now? looks okay to me. the bluest person said it was a database issue... not sure why though as we haven't done anything with the database recently. maybe something happened with a scheduled WP update?

7yl4r commented 1 year ago

looks good now. I don't know what the issue was. For now let's hope it doesn't happen again.

7yl4r commented 1 year ago

issue ongoing. I am in contact with bluehost support.

I am seeing the issue in firefox on my computer currently. I have http cache disabled in the web inspector, but will try clearing my cache manually.

after manually clearing my cache from "all time" using the "delete history" interface I am still seeing the issue

Frank reports having the issue on all subpages. The pages load correctly when reloading with shift+F5, but the issues return to broken state when loaded without that setting. I am seeing the same thing. I find this confusing as I would expect the local cache to update following a shift+F5.

7yl4r commented 1 year ago

feedback from bluehost support

Thank you for letting me know. I'm afraid I was able to replicate the issue in a different system and the only option would be to disable each plugin one by one to check which plugin might be causing the issue.

It might be due to any update in any plugin or theme which can cause this issue. I would start by disabling cache plugins to see if it will work as usually the cache plugins cause this.

7yl4r commented 1 year ago

I deactivated "Speed Booster Pack v4.5.6". The page either got worse or had no change.

I deactivated "Go Live Update Urls v6.5.3". No change.

I wonder if these things are going to take a while to propagate through systems.

torieketcham commented 1 year ago

interesting. so it's a plugin issue rather than a database issue? i can take a look (if you're not in there anymore)?

7yl4r commented 1 year ago

That is what I was told. Made sense to me but now that we have disabled the cache ones I am feeling uncertain again. I am done for the day so please do take over.

torieketcham commented 1 year ago

according to this tech support person, apparently it is an issue with the .htaccess file not being updated properly when a plugin or the theme is updated. it's fixed and he says it shouldn't be an issue now. I'll believe it when I see it....

7yl4r commented 1 year ago

Still broken for me.

torieketcham commented 1 year ago

the Bluehost person said they would work on it and contact me when complete, and I got an email about two hours ago saying everything was resolved. I am still seeing it broken on edge and chrome on my PC though (looks fine on chrome and safari on my Mac). I'm back on with support again.

torieketcham commented 1 year ago

okay, I spoke with someone who told me the following:

Amazon Registrar, Inc. registrar has to update nameservers to us

Please see here: https://www.whois.com/whois/marinebon.org

your registrar is Amazon. BlueHost is just your A record. registrar has to change nameservers. nameservers has to change DNS is hierarchy

by adding ns1.bluehost.com and ns2.bluehost.com

So I've contacted Andy and hopefully he can help...

7yl4r commented 1 year ago

Looking through the cpanel I found an area that lists errors. The latest error is:

[Fri Jun 23 02:53:09.248405 2023] [autoindex:error] [pid 642485:tid 140171200550656] [client 74.235.90.74:0    ] AH01276: Cannot serve directory /home1/kweqscmy/public_html/wp-includes/js/tinymce/plugins/compat3x/css/: No matching DirectoryIndex (index.html.var,index.htm,index.html,index.shtml,index.xhtml,index.wml,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.js,index.jp,index.php4,index.php3,index.php,index.phtml,default.htm,default.html,home.htm,index.php5,Default.html,Default.htm,home.html) found, and server-generated directory index forbidden by Options directive, referer: https://marinebon.org/wp-includes/js/tinymce/plugins/compat3x/css/index.php#gecko
[Fri Jun 23 02:53:08.674846 2023] [autoindex:error] [pid 632597:tid 140171309655808] [client 74.235.90.74:54079] AH01276: Cannot serve directory /home1/kweqscmy/public_html/wp-admin/css/colors/coffee                  : No matching DirectoryIndex (index.html.var,index.htm,index.html,index.shtml,index.xhtml,index.wml,index.perl,index.pl,index.plx,index.ppl,index.cgi,index.jsp,index.js,index.jp,index.php4,index.php3,index.php,index.phtml,default.htm,default.html,home.htm,index.php5,Default.html,Default.htm,home.html) found, and server-generated directory index forbidden by Options directive, referer: https://marinebon.org/wp-admin/css/colors/coffee/index.php

Looking at this SO comment, I think these errors may be unrelated.

7yl4r commented 1 year ago

Looking good now! :+1:

torieketcham commented 1 year ago

Deleting the HMWP Ghost plugin and resetting the changes it made has restored the site. I also recreated the htaccess file because it had a bunch of garbage exception code in there (related to the plugin). fingers crossed we're good now.

7yl4r commented 1 year ago

Still looking good! Many thanks and congrats to @torieketcham for tracking down this. :heart_decoration: