[BUG]: Could not update breached passwords database

[pabloeisenhut]

⚠️ This issue respects the following points: ⚠️

• [X] This is a single bug, not a question or a configuration/webserver/proxy issue.
• [X] This is not a bug in the browser extension or another client.
• [X] This issue is not already reported on Github (I've searched it).
• [X] Nextcloud Server and the Passwords App is up to date. See Nextcloud Apps.
• [X] There are no warnings and errors reported in the Passwords App settings in the admin area
• [X] The following apps are not installed: Rainloop

Server Information

TrueNAS Scale

Client Information

Client independent

Bug description

For some time now, the following message appears at regular intervals.

Could not update breached passwords database

Steps to reproduce

After a migration of the cloud, this problem appeared for the first time. Unfortunately, I can not explain how this problem came about.

Expected behavior

No error message and the database breached passwords database updated.

Nextcloud Logs

[passwords] Fatal: Exception: Breached password database update failed at <>

0. /var/www/html/custom_apps/passwords/lib/Cron/CheckPasswordsJob.php line 89 OCA\Passwords\Cron\CheckPasswordsJob->registerUpdateAttempt()
1. /var/www/html/custom_apps/passwords/lib/Cron/AbstractTimedJob.php line 59 OCA\Passwords\Cron\CheckPasswordsJob->runJob(null)
2. /var/www/html/lib/public/BackgroundJob/Job.php line 86 OCA\Passwords\Cron\AbstractTimedJob->run(null)
3. /var/www/html/lib/public/BackgroundJob/TimedJob.php line 103 OCP\BackgroundJob\Job->start(["OC\BackgroundJob\JobList"])
4. /var/www/html/lib/public/BackgroundJob/TimedJob.php line 93 OCP\BackgroundJob\TimedJob->start(["OC\BackgroundJob\JobList"])
5. /var/www/html/cron.php line 152 OCP\BackgroundJob\TimedJob->execute(["OC\BackgroundJob\JobList"], ["OC\Log"])

at 2023-07-29T10:21:54+00:00

Browser Logs

No response

[marius-wieschollek]

Can you please add the missing information to this bug report. Just posting the notification isn't helpful.

[marius-wieschollek]

The reason none means that the update was aborted due to the previous failures. You should have gotten an error message in the first three notifications. If you don't have these any more, you can reset the attempts with this command:

./occ config:app:set passwords passwords/db/attempts --value=0;

[pabloeisenhut]

[passwords] Fatal: Exception: Breached password database update failed at <>

0. /var/www/html/custom_apps/passwords/lib/Cron/CheckPasswordsJob.php line 89 OCA\Passwords\Cron\CheckPasswordsJob->registerUpdateAttempt()
1. /var/www/html/custom_apps/passwords/lib/Cron/AbstractTimedJob.php line 59 OCA\Passwords\Cron\CheckPasswordsJob->runJob(null)
2. /var/www/html/lib/public/BackgroundJob/Job.php line 86 OCA\Passwords\Cron\AbstractTimedJob->run(null)
3. /var/www/html/lib/public/BackgroundJob/TimedJob.php line 103 OCP\BackgroundJob\Job->start(["OC\BackgroundJob\JobList"])
4. /var/www/html/lib/public/BackgroundJob/TimedJob.php line 93 OCP\BackgroundJob\TimedJob->start(["OC\BackgroundJob\JobList"])
5. /var/www/html/cron.php line 152 OCP\BackgroundJob\TimedJob->execute(["OC\BackgroundJob\JobList"], ["OC\Log"])

at 2023-07-29T10:21:54+00:00

[pabloeisenhut]

I have filled in all the information to the best of my knowledge. @marius-wieschollek is there any way to fix the problem?

[marius-wieschollek]

The exception you found in the logs is just the one that shows up once the maximum attempts have been reached. I have improved the wording in the exception and notifications in relation to this. You can try the command i wrote in my earlier comment to reset the attempts and see if that resolves the issue or at least brings back the original error messages. Or you can check this article in the wiki: https://git.mdns.eu/nextcloud/passwords/-/wikis/Administrators/Notifications/Breached-Passwords-Update-Failure-Notification

[pabloeisenhut]

Thanks, it actually seems to have been due to the opcache.memory_consumption setting.