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markwal / OctoPrint-PolarCloud

OctoPrint plugin that connects OctoPrint to the Polar3D cloud. You easily monitor your printer from outside your LAN without arcane setup of port forwarding, etc. Plus, take advantage of the rapidly evolving Polar Cloud capabilities and UI.
GNU Affero General Public License v3.0
15 stars 8 forks source link

Reflash OctoPrint, reinstall PolarCloud plugin, not seen online by PolarCloud #23

Closed csilvia195 closed 6 years ago

csilvia195 commented 6 years ago

After an OctoPrint crash on my Raspberry Pi, I reflashed with the most recent version and reinstalled the PloarCloud plugin. I had been using the PolarCloud plugin previously with no issues, and was able to successfully register the printer in the plugin, which showed the same printer ID as before. However, when the printer is running, PolarCloud does not pick it up as online. The IP address has changed from the original install, of course. I asked PolarCloud support if they could delete the printer on their side so I could reinstall, and they referred here. Any advice appreciated.

csilvia195 commented 6 years ago

The answer is to delete the printer in the Polar Cloud interface and reregister. To delete, open the existing inactive printer in Polar Cloud, click the Manage icon, Settings tab, then scroll to the bottom of the page and delete the printer. Go back into the OctoPrint plugin and reregister.