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markwal / OctoPrint-PolarCloud

OctoPrint plugin that connects OctoPrint to the Polar3D cloud. You easily monitor your printer from outside your LAN without arcane setup of port forwarding, etc. Plus, take advantage of the rapidly evolving Polar Cloud capabilities and UI.
GNU Affero General Public License v3.0
15 stars 8 forks source link

PolarCloud plugin not showing up after successful install #38

Closed aknight55 closed 6 years ago

aknight55 commented 6 years ago

OctoPrint v. 1.3.8, OctoPi 0.15.0

The PolarCloud plugin installs successfully but does not show up under Plugins. From viewing the log it says the Plugin installed successfully and I've reinstalled it a couple of times but it never shows up under Plugins. 2018-04-16 19:25:37,236 * Installation needs to process external dependencies, that might make it take a bit longer than usual depending on the pip version 2018-04-16 19:25:37,239 /home/pi/oprint/bin/python2 -m pip install https://github.com/markwal/OctoPrint-PolarCloud/archive/master.zip --process-dependency-links 2018-04-16 19:25:42,627 > Collecting https://github.com/markwal/OctoPrint-PolarCloud/archive/master.zip 2018-04-16 19:25:42,628 > Downloading https://github.com/markwal/OctoPrint-PolarCloud/archive/master.zip 2018-04-16 19:25:46,363 > Requirement already satisfied (use --upgrade to upgrade): OctoPrint-PolarCloud==1.4 from https://github.com/markwal/OctoPrint-PolarCloud/archive/master.zip in /home/pi/oprint/lib/python2.7/site-packages 2018-04-16 19:25:46,363 > Requirement already satisfied: OctoPrint in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,363 > Requirement already satisfied: cffi==1.11.2 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,364 > Requirement already satisfied: cryptography==2.1.4 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,364 > Requirement already satisfied: SocketIO-client in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,364 > Requirement already satisfied: pyopenssl in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,365 > Requirement already satisfied: Pillow in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,365 > Requirement already satisfied: flask<0.11,>=0.9 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,365 > Requirement already satisfied: Jinja2<2.9,>=2.8 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,365 > Requirement already satisfied: werkzeug<0.9,>=0.8.3 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,366 > Requirement already satisfied: tornado==4.0.2 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,366 > Requirement already satisfied: sockjs-tornado<1.1,>=1.0.3 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,366 > Requirement already satisfied: PyYAML<3.11,>=3.10 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,366 > Requirement already satisfied: Flask-Login<0.3,>=0.2.2 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,367 > Requirement already satisfied: Flask-Principal<0.4,>=0.3.5 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,367 > Requirement already satisfied: Flask-Babel<0.10,>=0.9 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,367 > Requirement already satisfied: Flask-Assets<0.11,>=0.10 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,367 > Requirement already satisfied: markdown<2.7,>=2.6.4 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,368 > Requirement already satisfied: pyserial<3.5,>=2.7 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,368 > Requirement already satisfied: netaddr<0.8,>=0.7.17 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,368 > Requirement already satisfied: watchdog<0.9,>=0.8.3 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,369 > Requirement already satisfied: sarge<0.2,>=0.1.4 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,369 > Requirement already satisfied: netifaces<0.11,>=0.10 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,369 > Requirement already satisfied: pylru<1.1,>=1.0.9 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,369 > Requirement already satisfied: rsa<3.3,>=3.2 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,370 > Requirement already satisfied: pkginfo<1.3,>=1.2.1 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,370 > Requirement already satisfied: requests<3,>=2.18.4 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,370 > Requirement already satisfied: semantic_version<2.5,>=2.4.2 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,370 > Requirement already satisfied: psutil==5.4.3 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,371 > Requirement already satisfied: Click<6.3,>=6.2 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,371 > Requirement already satisfied: awesome-slugify<1.7,>=1.6.5 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,371 > Requirement already satisfied: feedparser<5.3,>=5.2.1 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,371 > Requirement already satisfied: chainmap<1.1,>=1.0.2 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,372 > Requirement already satisfied: future<0.16,>=0.15 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,372 > Requirement already satisfied: scandir<1.4,>=1.3 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,372 > Requirement already satisfied: websocket-client<0.41,>=0.40 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,372 > Requirement already satisfied: python-dateutil<2.7,>=2.6 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,373 > Requirement already satisfied: wrapt<1.11,>=1.10.10 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,373 > Requirement already satisfied: futures<3.2,>=3.1.1 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,373 > Requirement already satisfied: emoji<0.5,>=0.4.5 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,373 > Requirement already satisfied: monotonic<1.4,>=1.3 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,374 > Requirement already satisfied: frozendict<1.3,>=1.2 in /home/pi/oprint/lib/python2.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,374 > Requirement already satisfied: pycparser in /home/pi/oprint/lib/python2.7/site-packages (from cffi==1.11.2->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,374 > Requirement already satisfied: six>=1.4.1 in /home/pi/oprint/lib/python2.7/site-packages (from cryptography==2.1.4->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,375 > Requirement already satisfied: ipaddress in /home/pi/oprint/lib/python2.7/site-packages (from cryptography==2.1.4->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,375 > Requirement already satisfied: asn1crypto>=0.21.0 in /home/pi/oprint/lib/python2.7/site-packages (from cryptography==2.1.4->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,375 > Requirement already satisfied: idna>=2.1 in /home/pi/oprint/lib/python2.7/site-packages (from cryptography==2.1.4->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,375 > Requirement already satisfied: enum34 in /home/pi/oprint/lib/python2.7/site-packages (from cryptography==2.1.4->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,376 > Requirement already satisfied: itsdangerous>=0.21 in /home/pi/oprint/lib/python2.7/site-packages (from flask<0.11,>=0.9->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,376 > Requirement already satisfied: MarkupSafe in /home/pi/oprint/lib/python2.7/site-packages (from Jinja2<2.9,>=2.8->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,376 > Requirement already satisfied: certifi in /home/pi/oprint/lib/python2.7/site-packages (from tornado==4.0.2->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,376 > Requirement already satisfied: backports.ssl-match-hostname in /home/pi/oprint/lib/python2.7/site-packages (from tornado==4.0.2->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,377 > Requirement already satisfied: blinker in /home/pi/oprint/lib/python2.7/site-packages (from Flask-Principal<0.4,>=0.3.5->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,377 > Requirement already satisfied: Babel>=1.0 in /home/pi/oprint/lib/python2.7/site-packages (from Flask-Babel<0.10,>=0.9->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,377 > Requirement already satisfied: speaklater>=1.2 in /home/pi/oprint/lib/python2.7/site-packages (from Flask-Babel<0.10,>=0.9->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,377 > Requirement already satisfied: webassets>=0.10 in /home/pi/oprint/lib/python2.7/site-packages (from Flask-Assets<0.11,>=0.10->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,378 > Requirement already satisfied: argh>=0.24.1 in /home/pi/oprint/lib/python2.7/site-packages (from watchdog<0.9,>=0.8.3->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,378 > Requirement already satisfied: pathtools>=0.1.1 in /home/pi/oprint/lib/python2.7/site-packages (from watchdog<0.9,>=0.8.3->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,378 > Requirement already satisfied: pyasn1>=0.1.3 in /home/pi/oprint/lib/python2.7/site-packages (from rsa<3.3,>=3.2->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,378 > Requirement already satisfied: urllib3<1.23,>=1.21.1 in /home/pi/oprint/lib/python2.7/site-packages (from requests<3,>=2.18.4->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,379 > Requirement already satisfied: chardet<3.1.0,>=3.0.2 in /home/pi/oprint/lib/python2.7/site-packages (from requests<3,>=2.18.4->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,379 > Requirement already satisfied: Unidecode<0.05,>=0.04.14 in /home/pi/oprint/lib/python2.7/site-packages (from awesome-slugify<1.7,>=1.6.5->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,379 > Requirement already satisfied: regex in /home/pi/oprint/lib/python2.7/site-packages (from awesome-slugify<1.7,>=1.6.5->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,379 > Requirement already satisfied: pytz>=0a in /home/pi/oprint/lib/python2.7/site-packages (from Babel>=1.0->Flask-Babel<0.10,>=0.9->OctoPrint->OctoPrint-PolarCloud==1.4) 2018-04-16 19:25:46,381 ! DEPRECATION: Dependency Links processing has been deprecated and will be removed in a future release. 2018-04-16 19:25:46,383 Looks like the plugin was already installed. Forcing a reinstall. 2018-04-16 19:25:46,384 Installation needs to process external dependencies, that might make it take a bit longer than usual depending on the pip version 2018-04-16 19:25:46,387 /home/pi/oprint/bin/python2 -m pip install https://github.com/markwal/OctoPrint-PolarCloud/archive/master.zip --process-dependency-links --ignore-installed --force-reinstall --no-deps 2018-04-16 19:25:51,676 > Collecting https://github.com/markwal/OctoPrint-PolarCloud/archive/master.zip 2018-04-16 19:25:51,677 > Downloading https://github.com/markwal/OctoPrint-PolarCloud/archive/master.zip (41kB) 2018-04-16 19:25:53,743 > Installing collected packages: OctoPrint-PolarCloud 2018-04-16 19:25:53,744 > Running setup.py install for OctoPrint-PolarCloud: started 2018-04-16 19:25:54,245 ! DEPRECATION: Dependency Links processing has been deprecated and will be removed in a future release. 2018-04-16 19:25:56,228 > Running setup.py install for OctoPrint-PolarCloud: finished with status 'done' 2018-04-16 19:25:56,228 > Successfully installed OctoPrint-PolarCloud-1.4

4levels commented 6 years ago

Hi Polar Cloud,

I have the same issue here: plugin installs, OctoPrint reloads (even tried rebooting the pi) but no PolarCloud plugin listed or settings availanble. I also tried with the soon to be deprecated OctoPrint feature "Enable legacy plugin asset bundling" but to no avail. I also tried the steps explained in issue #27 and setuptools was updated from setuptools-39.0.1 to setuptools-39.1.0 but this also didn't help. I also tried with the GitHub zip url of the master branch using the URL install method in the PluginManager after reading about #31, but no difference either.

OctoPI version: (downloaded yesterday): 

Linux octopi 4.14.34-v7+ #1110 SMP Mon Apr 16 15:18:51 BST 2018 armv7l

Output of /opt/vc/bin/vcgencmd version:

Apr 16 2018 18:21:52 
Copyright (c) 2012 Broadcom
version af8084725947aa2c7314172068f79dad9be1c8b4 (clean) (release)

Output of cat /sys/firmware/devicetree/base/model:

Raspberry Pi 2 Model B Rev 1.1

Kind regards,

ubergeekseven commented 6 years ago

Same here. Installed astroprint after trying for hours to get this working. The astroprint service is not optimal for me, compared to the polar service.

We use this plugin in our school to combine the polar printers with the rest.

marcushasfun commented 6 years ago

Same issue here. Tried from plugin manager and command line. No dice.

Plugin manager install throws a dialog that reads:

"Plugin management log Install Unknown: A restart is needed for the changes to take effect."

unknown
ubergeekseven commented 6 years ago

So is this a dead plugin now?

wjsteele commented 6 years ago

No. Mark Walker is the maintainer. I believe he might be OOF on another project. When I return to the states later this week, I will help dive into what is happening. I've seen several successful installs this week, so don't really know what is happening to your particular setups.

Jyckle commented 6 years ago

I've also had the same issue, but have also had the following show up during installation, which I believe may be part of the problem.
image The plugin still says it successfully installs, but shows up as Unknown and has the same issue as others have stated

wjsteele commented 6 years ago

Unfortunately, my flight out of Shanghai has been delayed... but Jyckle's input is very helpful.

There are two options to explore... either PIP needs updating, or you can try to update Cryptography directly.

Connectivity here in Shanghai isn't very good, but here are two places to start.

1) Upgrade PIP: https://stackoverflow.com/questions/41661082/pyopenssl-version-0-13-1-after-pip-upgrade or https://github.com/pypa/pip/issues/3508

2) Upgrade Cryptography: https://cryptography.io/en/latest/faq/

--Bill

Docmani commented 6 years ago

I am having the same problem as above and I only recently installed Octopi.

I tried to upgrade Cryptography, however when you do that, the Polar Cloud plugin complains that it needs cryptography==2.1.4. So, the workaround might be to downgrade the pyopenssl version so that it works with cryptography 2.1.4.

Ultimately, the Polar Cloud should be using the newer version, but I don't know if that's a trivial or major change.

wjsteele commented 6 years ago

That's the thing... I'm pretty sure we didn't change anything... something in the base image changed to cause this to break.

I am having the same problem as above and I only recently installed Octopi.

I tried to upgrade Cryptography, however when you do that, the Polar Cloud plugin complains that it needs cryptography==2.1.4. So, the workaround might be to downgrade the pyopenssl version so that it works with cryptography 2.1.4.

Ultimately, the Polar Cloud should be using the newer version, but I don't know if that's a trivial or major change.

— You are receiving this because you commented. Reply to this email directly, view it on GitHubhttps://github.com/markwal/OctoPrint-PolarCloud/issues/38#issuecomment-391329698, or mute the threadhttps://github.com/notifications/unsubscribe-auth/ACMBQZybD7U_dUqRXXUED8p0K4rnsQcoks5t1VcUgaJpZM4TXJ8y.

Docmani commented 6 years ago

I would agree, the default version of pyopenssl and matching cryptography 2.2+ that comes with the octopi image appears to be incompatible with the plugin now. I have no doubt the change was on their end.

Edit: Or rather the most recent version of pyopenssl that is being pulled by pip. I'm not sure where in the install/dependency chain its being introduced, but it is definitely external to the plugin.

Docmani commented 6 years ago

I had a chance to play around with this last night. I was able to successfully install pyopenssl==17.5.0 and cryptography==2.1.4. This managed to get rid of all the dependency issues during the Polar Cloud install.

Unfortunately, while the plugin is clearly listed with a 'pip list' command, it does not appear as installed in Octoprint. This is even after a restart of Octoprint and even a full reboot of the Octopi.

So, I'm stumped.

southernastro commented 6 years ago

Hi, I have just started with Octoprint and have the same issue

akf-was-here commented 6 years ago

I got it to show up after doing this (starting after a failed plug-in install):

/home/pi/oprint/bin/python2 -m pip uninstall cryptography /home/pi/oprint/bin/python2 -m pip install cryptography==2.1.4 /home/pi/oprint/bin/python2 -m pip install cryptography interfaces /home/pi/oprint/bin/python2 -m pip uninstall cffi /home/pi/oprint/bin/python2 -m pip install cffi==1.11.2 /home/pi/oprint/bin/python2 -m pip uninstall OctoPrint-PolarCloud

and then installing the PolarCloud package in Octoprint. Now polar cloud appears in the UI and successfully communicates to the polar cloud servers.

If I check octoprint.log I see some new errors associated with this plug-in though:

2018-05-27 08:50:30,196 - octoprint.plugins.polarcloud - ERROR - Could not retrieve system commands Traceback (most recent call last): File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint_polarcloud/init.py", line 1006, in _custom_command_list r = client.get("/api/system/commands") File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint_client/init.py", line 241, in get return self.request("GET", path, params=params, timeout=timeout) File "/home/pi/oprint/local/lib/python2.7/site-packages/octoprint_client/init.py", line 237, in request response = s.send(request, timeout=timeout) File "/home/pi/oprint/local/lib/python2.7/site-packages/requests/sessions.py", line 618, in send r = adapter.send(request, **kwargs) File "/home/pi/oprint/local/lib/python2.7/site-packages/requests/adapters.py", line 521, in send raise ReadTimeout(e, request=request) ReadTimeout: HTTPConnectionPool(host='127.0.0.1', port=5000): Read timed out. (read timeout=30) 2018-05-27 08:51:05,357 - octoprint.util.pip - INFO - pip installs to /home/pi/oprint/lib/python2.7/site-packages/ (writable -> yes), --user flag needed -> no, virtual env -> yes 2018-05-27 08:51:05,387 - octoprint.util.pip - INFO - ==> pip ok -> yes 2018-05-27 08:51:06,577 - octoprint.plugins.softwareupdate - INFO - Saved version cache to disk 2018-05-27 08:51:14,967 - octoprint.plugins.polarcloud - INFO - Socket disconnected, clear and restart 2018-05-27 08:51:14,997 - octoprint.plugins.polarcloud - WARNING - Unable to connect to Polar Cloud

jeffstreet commented 6 years ago

I'm seeing the same problem.

Didn't attempt @akf-was-here's proceedure due to the final "Unable to connect to Polar Cloud" warning.

akf-was-here commented 6 years ago

It seems to be working fine to track print progress, review the camera feed and do remote print control. I don't remotely start or queue print jobs so not sure about that.

wjsteele commented 6 years ago

Yes, if it's working fine to do those things, then it will do everything, as they're all being done over the same connection.

From: akf-was-here notifications@github.com Sent: Wednesday, June 6, 2018 12:30 PM To: markwal/OctoPrint-PolarCloud Cc: Wm Steele; Comment Subject: Re: [markwal/OctoPrint-PolarCloud] PolarCloud plugin not showing up after successful install (#38)

It seems to be working fine to track print progress, review the camera feed and do remote print control. I don't remotely start or queue print jobs so not sure about that.

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wjsteele commented 6 years ago

You should go ahead and follow his steps... his was just a temporary network issue, I'm sure... as the cloud hasn't had any issues or downtime.

From: Jeff Street notifications@github.com Sent: Wednesday, June 6, 2018 12:13 PM To: markwal/OctoPrint-PolarCloud Cc: Wm Steele; Comment Subject: Re: [markwal/OctoPrint-PolarCloud] PolarCloud plugin not showing up after successful install (#38)

I'm seeing the same problem. Didn't attempt @akf-was-herehttps://github.com/akf-was-here's proceedure due to the final "Unable to connect to Polar Cloud" warning.

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bretcobrageek commented 6 years ago

Bill, any ETA for a fix for this? I followed the steps above and have it working nicely, but there are other plugins I'd like to use that won't install due to an out of date version of cryptography. :-). Thanks.

markwal commented 6 years ago

I believe this issue is fixed in the most recent release.

Well, mostly. The difficulty is that older versions of octopi had broken installs of cryptography and/or an old version of setuptools that isn't supported by the new cryptography modules. Unfortunately, demanding an upgrade of setuptools isn't something that works from a requirements perspective because setuptools is interpreting the requirements.

So, what I've done is made a custom wheelhouse with binary compiles of the platform dependent modules (cryptography, cffi and Pillow) which I made on a fresh Octopi 0.15 image. This has two problems:

  1. if you've got an older octopi and/or other libraries have been installed, my binary might not be compatible which will fail the install.
  2. the other issue is that you need to have the "Advanced" option "--process-dependency-links" turned on for the SoftwareUpdater and the PluginManager.

If all else fails, the workaround given above is slow, but should work:

source ~/oprint/bin/activate
pip uninstall cryptography
pip uninstall cffi
pip uninstall Pillow
pip install cffi=1.11.5
pip install cryptography==2.2.2
pip install Pillow

Those last three will take a long time, but then you should be able to update/install this plugin and restart the server and be good to go.

bretcobrageek commented 6 years ago

Thanks Mark. Really appreciate the support on this. But I'm a bit of a noob on this, so I'm not exactly sure what I should do at this point. I have the latest octopi and then did the comands above listed by "akf-was-here". So now, should I uninstall the polarcloud plugin and attempt another install? Or should I do an uninstall of polarcloud plugin, then your commands, then try installing the new plugin?
Thanks!

markwal commented 6 years ago

I'd say just try to reinstall the plugin. You do that from the plugin manager. Choose the wrench button in the upper right to show plugins that are already installed. It should show with a reinstall button. Open the advanced section at the bottom and check the "process dependency links". And then click reinstall.

bretcobrageek commented 6 years ago

Thanks Mark. Would I need to do something to fix the cryptography version that seems to be causing problems for other plugins I've tried to install? Or will doing that update of polarcloud just fix it? :-)

markwal commented 6 years ago

I'm not sure. The newest version of the PolarCloud plugin requires the newest version of cryptography. What other plugins are you using?

markwal commented 6 years ago

BTW, what version of octopi are you working off of?

bretcobrageek commented 6 years ago

I have quite a few plugins installed. (not in front of my machine currently, so I can't show the list). I have a couple that display extra information the LCD screen of the printer and at the top of the web page. I ran into the error when trying to install File-manager. I have octopi 0.15.1. I will try updating when I am home in a couple hours and see what happens. I'll try uninstalling and updating the cryptogrphy version if the normal install doesn't work.

bretcobrageek commented 6 years ago

Thanks for the great update Mark. I just did the normal plugin update and it seemed to have sorted out everything. Sorry for all the questions when it just worked :-).