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markwal / OctoPrint-PolarCloud

OctoPrint plugin that connects OctoPrint to the Polar3D cloud. You easily monitor your printer from outside your LAN without arcane setup of port forwarding, etc. Plus, take advantage of the rapidly evolving Polar Cloud capabilities and UI.
GNU Affero General Public License v3.0
15 stars 8 forks source link

Failed to register OctoPrint with the Polar Cloud. The plugin failed to generate a signing key. Please see troubleshooting tips in the README. #55

Closed FltLtCrunchy closed 3 years ago

FltLtCrunchy commented 3 years ago

i have just tried to set up polar cloud with octoprint windows. and i keep gettin this message "Failed to register OctoPrint with the Polar Cloud. The plugin failed to generate a signing key. Please see troubleshooting tips in the README." i have tried changing my pin and reinstalling the plugin but nothing. please help

Aeroheadcww commented 3 years ago

Same: Getting this error trying to register a printer with the polar cloud plugin: "Failed to register OctoPrint with the Polar Cloud. The plugin failed to generate a signing key" I have gone through the troubleshooting and read through previous posts. I have updated all of my python files. No results. Pls help.

markwal commented 3 years ago

Hmmm... What does octoprint.log say?

markwal commented 3 years ago

For @FltLtCrunchy , I'm sure it is due to running on Windows. More than likely it is because the cryptography module isn't installed and/or isn't generating the proper key. In addition, Windows doesn't have ssh-keygen installed by default. But it would be good to see the octoprint.log to see where it is going wrong for you.

For @Aeroheadcww , I'm not sure if you're in the same situation. Are you installing on Windows also?

wyannick commented 3 years ago

I have exactly the same problem as the topic starter. I have an account on polar cloud and I know the Pin. When I try to add my printer in octoprint it says: The plugin failed to generate a signing key. Please see troubleshooting tips in the README. I am using a windows computer.

Here are some logs: browser.user_agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36 connectivity.connection_check: 8.8.8.8:53 connectivity.connection_ok: true connectivity.enabled: true connectivity.online: true connectivity.resolution_check: octoprint.org connectivity.resolution_ok: true env.hardware.cores: 4 env.hardware.freq: 1500 env.hardware.ram: 3960000512 env.os.bits: 32 env.os.id: linux env.os.platform: linux env.plugins.pi_support.model: Raspberry Pi 4 Model B Rev 1.2 env.plugins.pi_support.octopi_version: 0.18.0 env.plugins.pi_support.throttle_state: 0x0 env.python.pip: 20.2.4 env.python.version: 3.7.3 env.python.virtualenv: true octoprint.safe_mode: false octoprint.version: 1.5.2 printer.firmware: Marlin TH3D U1.R2.B5

2020-12-20 20:31:36,079 - octoprint.access.users - INFO - Logged in user: yawo 2020-12-20 20:31:37,720 - octoprint.server.util.sockjs - INFO - New connection from client: ::ffff:192.168.179.18 2020-12-20 20:31:37,748 - octoprint.server.util.flask - INFO - Passively logging in user yawo from ::ffff:192.168.179.18 2020-12-20 20:31:37,748 - octoprint.access.users - INFO - Logged in user: yawo 2020-12-20 20:31:39,231 - octoprint.plugins.pluginmanager - INFO - Loaded plugin repository data from https://plugins.octoprint.org/plugins.json 2020-12-20 20:31:40,124 - octoprint.server.util.sockjs - INFO - User yawo logged in on the socket from client ::ffff:192.168.179.18 2020-12-20 20:31:44,633 - octoprint.server.util.sockjs - INFO - Client connection closed: ::ffff:192.168.179.18 2020-12-20 20:32:16,166 - octoprint.plugins.polarcloud - ERROR - Unable to generate or access key. 2020-12-20 20:32:16,166 - octoprint.plugins.polarcloud - INFO - Can't register because unable to generate signing key

AdrianBosze commented 3 years ago

I'm having the same issue. Octopi is 0.18.0 64bit , Octoprint 1.5.2, Raspberry pi 4B Just this. No other info 2021-01-05 21:49:13,809 - octoprint.plugins.polarcloud - INFO - Can't register because unable to generate signing key 2021-01-05 21:49:14,524 - octoprint.plugins.polarcloud - ERROR - Unable to generate or access key. 2021-01-05 21:49:14,526 - octoprint.plugins.polarcloud - INFO - Can't register because unable to generate signing key 2021-01-05 21:49:14,711 - octoprint.plugins.polarcloud - ERROR - Unable to generate or access key. 2021-01-05 21:49:14,712 - octoprint.plugins.polarcloud - INFO - Can't register because unable to generate signing key

Aeroheadcww commented 3 years ago

Octopi/Octoprint is installed on a Rasperry pi 3. Accessing from a Chrome browser on Windows to try and install the plugin. I don't have log files because I've given up and erased everything.

kenfager commented 3 years ago

Same issue here. RPI 4 running latest Raspbian and Octoprint. Not sure where to look or how to proceed.

OctoPrint Log 2021-01-26 14:00:15,494 - octoprint.plugins.polarcloud - ERROR - Unable to generate or access key. 2021-01-26 14:00:15,495 - octoprint.plugins.polarcloud - INFO - Can't register because unable to generate signing key

Plugin Log 2021-01-26 13:59:04,544 /home/pi/OctoPrint/venv/bin/python3 -m pip --disable-pip-version-check install file:///tmp/tmp19bchbw6/OctoPrint-PolarCloud-master.zip --no-cache-dir 2021-01-26 13:59:08,155 > Looking in indexes: https://pypi.org/simple, https://www.piwheels.org/simple 2021-01-26 13:59:08,156 > Processing /tmp/tmp19bchbw6/OctoPrint-PolarCloud-master.zip 2021-01-26 13:59:08,156 > Requirement already satisfied: OctoPrint in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint-PolarCloud==1.12) (1.5.3) 2021-01-26 13:59:08,157 > Requirement already satisfied: Pillow in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint-PolarCloud==1.12) (8.1.0) 2021-01-26 13:59:08,157 > Requirement already satisfied: SocketIO-client in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint-PolarCloud==1.12) (0.7.2) 2021-01-26 13:59:08,157 > Requirement already satisfied: pyopenssl in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint-PolarCloud==1.12) (20.0.1) 2021-01-26 13:59:08,157 > Requirement already satisfied: Click<8,>=7.1.2 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (7.1.2) 2021-01-26 13:59:08,157 > Requirement already satisfied: Flask-Assets<3,>=2.0 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (2.0) 2021-01-26 13:59:08,158 > Requirement already satisfied: Flask-Babel<2,>=1.0 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (1.0.0) 2021-01-26 13:59:08,158 > Requirement already satisfied: Flask-Login<0.6,>=0.5 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (0.5.0) 2021-01-26 13:59:08,158 > Requirement already satisfied: Jinja2<3,>=2.11.2 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (2.11.2) 2021-01-26 13:59:08,158 > Requirement already satisfied: OctoPrint-FileCheck>=2020.08.07 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (2020.8.7) 2021-01-26 13:59:08,158 > Requirement already satisfied: OctoPrint-FirmwareCheck>=2020.09.23 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (2020.9.23) 2021-01-26 13:59:08,158 > Requirement already satisfied: PyYAML<6,>=5.3.1 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (5.3.1) 2021-01-26 13:59:08,158 > Requirement already satisfied: blinker<2,>=1.4 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (1.4) 2021-01-26 13:59:08,159 > Requirement already satisfied: cachelib<1,>=0.1 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (0.1.1) 2021-01-26 13:59:08,159 > Requirement already satisfied: emoji<1,>=0.5.4 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (0.6.0) 2021-01-26 13:59:08,159 > Requirement already satisfied: filetype<2,>=1.0.7 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (1.0.7) 2021-01-26 13:59:08,159 > Requirement already satisfied: flask<2,>=1.1.2 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (1.1.2) 2021-01-26 13:59:08,159 > Requirement already satisfied: frozendict<2,>=1.2 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (1.2) 2021-01-26 13:59:08,159 > Requirement already satisfied: future<1,>=0.18.2 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (0.18.2) 2021-01-26 13:59:08,159 > Requirement already satisfied: itsdangerous<2,>=1.1.0 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (1.1.0) 2021-01-26 13:59:08,160 > Requirement already satisfied: markdown<3.2,>=3.1 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (3.1.1) 2021-01-26 13:59:08,160 > Requirement already satisfied: markupsafe<2.0,>=1.1 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (1.1.1) 2021-01-26 13:59:08,160 > Requirement already satisfied: netaddr<1,>=0.7.19 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (0.8.0) 2021-01-26 13:59:08,160 > Requirement already satisfied: netifaces<1,>=0.10.9 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (0.10.9) 2021-01-26 13:59:08,160 > Requirement already satisfied: pkginfo<2,>=1.5.0.1 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (1.6.1) 2021-01-26 13:59:08,160 > Requirement already satisfied: psutil<6,>=5.7 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (5.8.0) 2021-01-26 13:59:08,160 > Requirement already satisfied: pylru<2,>=1.2 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (1.2.0) 2021-01-26 13:59:08,160 > Requirement already satisfied: pyserial<4,>=3.4 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (3.5) 2021-01-26 13:59:08,161 > Requirement already satisfied: regex!=2018.11.6 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (2020.11.13) 2021-01-26 13:59:08,161 > Requirement already satisfied: requests<3,>=2.23.0 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (2.25.1) 2021-01-26 13:59:08,161 > Requirement already satisfied: rsa==4.0 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (4.0) 2021-01-26 13:59:08,161 > Requirement already satisfied: sarge==0.1.5post0 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (0.1.5.post0) 2021-01-26 13:59:08,161 > Requirement already satisfied: semantic_version<3,>=2.8.5 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (2.8.5) 2021-01-26 13:59:08,161 > Requirement already satisfied: sentry-sdk<1,>=0.15.1 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (0.19.5) 2021-01-26 13:59:08,161 > Requirement already satisfied: tornado==5.1.1 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (5.1.1) 2021-01-26 13:59:08,161 > Requirement already satisfied: unidecode<0.05,>=0.04.14 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (0.4.21) 2021-01-26 13:59:08,162 > Requirement already satisfied: watchdog==0.10.4 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (0.10.4) 2021-01-26 13:59:08,162 > Requirement already satisfied: websocket-client<1,>=0.57 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (0.57.0) 2021-01-26 13:59:08,162 > Requirement already satisfied: werkzeug<2,>=1.0.1 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (1.0.1) 2021-01-26 13:59:08,162 > Requirement already satisfied: wrapt<2,>=1.12.1 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (1.12.1) 2021-01-26 13:59:08,162 > Requirement already satisfied: feedparser<7,>=6.0.2 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (6.0.2) 2021-01-26 13:59:08,162 > Requirement already satisfied: zeroconf<0.25,>=0.24 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from OctoPrint->OctoPrint-PolarCloud==1.12) (0.24.5) 2021-01-26 13:59:08,162 > Requirement already satisfied: pyasn1>=0.1.3 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from rsa==4.0->OctoPrint->OctoPrint-PolarCloud==1.12) (0.4.8) 2021-01-26 13:59:08,162 > Requirement already satisfied: pathtools>=0.1.1 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from watchdog==0.10.4->OctoPrint->OctoPrint-PolarCloud==1.12) (0.1.2) 2021-01-26 13:59:08,163 > Requirement already satisfied: sgmllib3k in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from feedparser<7,>=6.0.2->OctoPrint->OctoPrint-PolarCloud==1.12) (1.0.0) 2021-01-26 13:59:08,163 > Requirement already satisfied: webassets>=2.0 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from Flask-Assets<3,>=2.0->OctoPrint->OctoPrint-PolarCloud==1.12) (2.0) 2021-01-26 13:59:08,163 > Requirement already satisfied: Babel>=2.3 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from Flask-Babel<2,>=1.0->OctoPrint->OctoPrint-PolarCloud==1.12) (2.9.0) 2021-01-26 13:59:08,163 > Requirement already satisfied: pytz in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from Flask-Babel<2,>=1.0->OctoPrint->OctoPrint-PolarCloud==1.12) (2020.5) 2021-01-26 13:59:08,163 > Requirement already satisfied: setuptools>=36 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from markdown<3.2,>=3.1->OctoPrint->OctoPrint-PolarCloud==1.12) (40.8.0) 2021-01-26 13:59:08,163 > Requirement already satisfied: idna<3,>=2.5 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from requests<3,>=2.23.0->OctoPrint->OctoPrint-PolarCloud==1.12) (2.10) 2021-01-26 13:59:08,163 > Requirement already satisfied: certifi>=2017.4.17 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from requests<3,>=2.23.0->OctoPrint->OctoPrint-PolarCloud==1.12) (2020.12.5) 2021-01-26 13:59:08,164 > Requirement already satisfied: chardet<5,>=3.0.2 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from requests<3,>=2.23.0->OctoPrint->OctoPrint-PolarCloud==1.12) (4.0.0) 2021-01-26 13:59:08,164 > Requirement already satisfied: urllib3<1.27,>=1.21.1 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from requests<3,>=2.23.0->OctoPrint->OctoPrint-PolarCloud==1.12) (1.26.2) 2021-01-26 13:59:08,164 > Requirement already satisfied: six in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from websocket-client<1,>=0.57->OctoPrint->OctoPrint-PolarCloud==1.12) (1.15.0) 2021-01-26 13:59:08,164 > Requirement already satisfied: ifaddr in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from zeroconf<0.25,>=0.24->OctoPrint->OctoPrint-PolarCloud==1.12) (0.1.7) 2021-01-26 13:59:08,164 > Requirement already satisfied: cryptography>=3.2 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from pyopenssl->OctoPrint-PolarCloud==1.12) (3.3.1) 2021-01-26 13:59:08,164 > Requirement already satisfied: cffi>=1.12 in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from cryptography>=3.2->pyopenssl->OctoPrint-PolarCloud==1.12) (1.14.4) 2021-01-26 13:59:08,164 > Requirement already satisfied: pycparser in /home/pi/OctoPrint/venv/lib/python3.7/site-packages (from cffi>=1.12->cryptography>=3.2->pyopenssl->OctoPrint-PolarCloud==1.12) (2.20) 2021-01-26 13:59:08,165 > Using legacy 'setup.py install' for OctoPrint-PolarCloud, since package 'wheel' is not installed. 2021-01-26 13:59:08,165 > Installing collected packages: OctoPrint-PolarCloud 2021-01-26 13:59:08,165 > Running setup.py install for OctoPrint-PolarCloud: started 2021-01-26 13:59:09,167 > Running setup.py install for OctoPrint-PolarCloud: finished with status 'done' 2021-01-26 13:59:09,168 > Successfully installed OctoPrint-PolarCloud-1.12

markwal commented 3 years ago

Hmm I wonder why I can't reproduce this. Perhaps it is because I always set up ssh with ssh-agent as a matter of course. I'll try skipping that and see where I get.

markwal commented 3 years ago

OK. I've got this figured out. And yes, I made a stupid mistake (over and over again) trying to repro this earlier. It's really obvious now that I've got it figured out. If the plugin has never generated a key on a fresh python3 system (0.18), it can't write the key out because it's an array of bytes and the file isn't opened in binary mode. Python 2 doesn't care because bytes and str are compatible.

I have a fix that appears to work in my testing, but I need to verify (properly) that I didn't break the plugin for existing python2 folks.

markwal commented 3 years ago

Thanks for the reports. Sorry it took me so long to figure out.

markwal commented 3 years ago

Also, I added better logging so a similar issue will be more obvious more quickly.

kenfager commented 3 years ago

Hey! I appreciate the detailed follow up. I think you may have this one solved because I did have python3 installed on a new system.

Looking forward to giving the update a try.

kenfager commented 3 years ago

Good news. Printer registered immediately after the update. If you don't hear from me again assume it works!

wyannick commented 3 years ago

It finally works! Thanks!