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markwhitfeld / redmine_incoming_emails

Redmine plugin that allows for the configuration of the default project on a per user basis for issues logged by email
GNU General Public License v2.0
2 stars 7 forks source link

how does it work? #4

Open mauro-miatello opened 8 years ago

mauro-miatello commented 8 years ago

tomorrow I want to try this plugin, but it's not clear to me how does it work I've many users, many of them accessing more than 1 project, and someone accessing only 1 project how can I create issues from their email? which project is the default one? thanks

markwhitfeld commented 8 years ago

Hi there, This plugin was designed with a customer support site in mind. So there would be a number of people that would be logging issues for one project. This plugin allows you to configure a default project for a user, so that if the user sends an email to log an issue then the selected project is used as the project to log that issue against. We have some scenarios where a customer has more than one project and some of the users are involved in more than one project. We create a hierarchical project structure where there is a root project created representing the customer and then all the customer's actual projects are created under that root project. For users that are involved in more than one project, we set the default address as the root project (as a type of inbox for the customer). When the support staff picks up the issue they reassign it to the correct subproject. Hope this makes sense! -Mark P.S. It is 5 days after your original comment... have you tried the plugin yet?

mauro-miatello commented 8 years ago

not yet :(I'll notice you when done thanks

----Messaggio originale----

Da: notifications@github.com

Data: 02/12/2015 6.29

A: "markwhitfeld/redmine_incoming_emails"redmine_incoming_emails@noreply.github.com

Cc: "mmiat"mmiat@libero.it

Ogg: Re: [redmine_incoming_emails] how does it work? (#4)

Hi there,

This plugin was designed with a customer support site in mind. So there would be a number of people that would be logging issues for one project. This plugin allows you to configure a default project for a user, so that if the user sends an email to log an issue then the selected project is used as the project to log that issue against.

We have some scenarios where a customer has more than one project and some of the users are involved in more than one project. We create a hierarchical project structure where there is a root project created representing the customer and then all the customer's actual projects are created under that root project. For users that are involved in more than one project, we set the default address as the root project (as a type of inbox for the customer). When the support staff picks up the issue they reassign it to the correct subproject.

Hope this makes sense!

-Mark

P.S. It is 5 days after your original comment... have you tried the plugin yet?

— Reply to this email directly or view it on GitHub.

AndreaJimenez25 commented 7 years ago

I installed the plugin, and set up a project for a user ?, How i can try to mail should send the request to see it registered in the system.?

thanks for help.

mauro-miatello commented 7 years ago

just done (only a little late.... :P ) , and it seems ok, thanks

@AndreaJimenez25 if I understand your question, you can:

  1. add user with his email to the system, and configure it
  2. wait that user registers, the first email probably doesn't go to the right project, but after you can change it
AndreaJimenez25 commented 7 years ago

@mmiat thank you for answer but...

I don't understand, already installed and configure a user with a project, but i do not know how it works, do I have to do something else?

What I have to do to register a request from an email?

mauro-miatello commented 7 years ago

I think you need to configure the email import http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails