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martinlexow / superlayer-support

Superlayer gives you a unique way to create delightful widgets for your Mac in no time.
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App freezes to death #28

Closed weleo closed 1 year ago

weleo commented 1 year ago 
Superlayer 1.0.7
MacBook Pro M1 Max 64 GB
Ventura 13.0.1 (22A400)

I've just purchased and installed Superlayer. Although CPU and Memory are below 20% load, the app has a prolonged response time for almost any action. Opening settings via the menu bar icon takes a couple of seconds. Removing scenes is impossible; the app freezes and the process must be killed.

I've rebooted once, but the problems persist. I haven't looked more into it since this is a paid product. I can send logs upon request.

martinlexow commented 1 year ago

Hi @weleo — I apologise for the circumstances. This behaviour is definitely not expected.

Providing a log file would increase my chances to find the cause. Would you be able to send me one?

Also, since you’re not able to use app, I would like to suggest a refund.

Please get in touch → martin (at) ixeau (dot) com

weleo commented 1 year ago

Hi @martinlexow — I am now on Ventura 13.1, but the problem persists. Where do you save the log files? I was looking in /Users/me/Library/Application Support. Here's a quick video of my UX.