No incoming Calls - Githubissues

martinvonwittich / asterisk-zammad-cti-bridge

A bridge between an Asterisk server (via AMI) and the Zammad CTI interface.

GNU General Public License v3.0

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Closed mattronix closed 4 years ago

mattronix commented 4 years ago

Hello Martin,

I have your script working and connected to zammad and asterisk AMI but i see no calls in the CDR of zammad have I possibly missed a step?

Thanks!

mattronix commented 4 years ago

Fixed it was my queues being incorrect for anyone that needs a good starting point:

extensions.conf

[support] exten => 1000,1,Answer exten => 1000,2,Ringing exten => 1000,3,Wait(2) exten => 1000,4,Queue(support) exten => 1000,6,Hangup

queues.conf

[support] music=default strategy=ringall timeout=15 retry=1 wrapuptime=0 maxlen = 0 announce-frequency = 0 announce-holdtime = no

member => SIP/XXXX member => SIP/XXXX