Having a troubleshooting guide and FAQ that is separate from the IT manual is helpful for many reasons. This will enable us to spread information and support information that has mounted over time and not openly and widely available, organized, and easy to add new information in more of a living document that is searchable, indexed, versioned, and on and on.
Having a troubleshooting guide and FAQ that is separate from the IT manual is helpful for many reasons. This will enable us to spread information and support information that has mounted over time and not openly and widely available, organized, and easy to add new information in more of a living document that is searchable, indexed, versioned, and on and on.