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massedge / wordpress-plugin-export-media-library

WordPress plugin that allows users to export media library files as a compressed zip archive.
https://wordpress.org/plugins/export-media-library/
GNU General Public License v3.0
10 stars 4 forks source link

wordpress.com - 500 Internal Server Error #2

Closed sopmac closed 5 years ago

sopmac commented 5 years ago

Hello

I installed your plugin on a site on wordpress.com, but it doest work, it give me de following error

500 Internal Server Error An error occurred while processing this request.

Website owner? Check your code and/or debug log. If you need assistance, contact support.

Can you please help me

andrejpavlovic commented 5 years ago

When does the error occur? Any more details in the error logs?

sopmac commented 5 years ago

Hello

I select Nested folders com compress “yes” when i click on download zip it give me that error

Regards

andrejpavlovic commented 5 years ago

PHP, server, wordpress versions?

sopmac commented 5 years ago

Hello

The version of php is 7.0.32 the server is WordPress.com's server and the version o wp is Version 4.9.8

regards

sopmac commented 5 years ago

they gave me this info too

You can also give them this info regarding your server, it may help as well - 'Linux web28.q4.sat.pressable.net 3.16.0-7-amd64 #1 SMP Debian 3.16.59-1 (2018-10-03) x86_64’

Regards

kristensoils commented 5 years ago

I am having the same problem. Wordpress.com has disabled nearly every plugin that will allow me to migrate my 11-year-old site to another host easily, doesn't allow FTP access and charges an arm and a leg for restricted, limited managed WordPress hosting. So I am trying to manually migrate everything over, but my 2G media library is a HUGE speedbump since their export tools won't export any library files newer than 3 months old. I just want to download a compressed file and be done with it since I can't get FTP access but keep getting the same 500 Internal Server Error message every time I try. This plugin seems the only one that is still being supported so I'm really hoping that this issue can be overcome before I get charged another $326 by Wordpress.com for hosting and domain (total rip off!).

andrejpavlovic commented 5 years ago

@kristensoils Sorry to hear that, but unfortunately I don't have access to a wordpress.com business account, so I haven't been able to try and figure out what the problem is.

andrejpavlovic commented 5 years ago

I've updated the plugin to version 2.2.0. Give it a try and let me know if it helps with your issue.

andrejpavlovic commented 5 years ago

Closing due to lack of response.