Updates requested for the Contact Community Admin email, and the response message to the user.
First - for the message to the Community admin, the current format is shown here:
Please make the following changes:
Include ME logo (new, see ticket #1114) and Community Logo at top.
Overall format ok, with a white section, grey text except for the quoted users message which should be black.
Change copyright to 2024
Change text as follows:
Hello Brad,
The following message was sent from a /community/ user through the “Contact Us” page on /date/, and is sent to you as the primary contact for /community/.
From: Community User (email@email.com)
Subject: The subject
The message body
Please reply to the user within 2-3 days by replying directly to this message, or you can reply from the Admin Portal through this link.
Move the text "If you think this message is spam, please forward this message to support@massenergize.org" into the footer section below the copyright.
Second- for the response message to the user, here is a message I sent and the current response that the user receives:
Requesting the following changes
Use an HTML template
Start with the logo of the community
Don’t put the additional words in it (eliminate “Thanks for reaching out!” and “Please let me know if you have any questions, Sincerely name”.
Preserve formatting and attachments in the message, so that it looks pretty much like the one sent.
The reply-to address for this message should be the inbound stream, so that the user can feply to the cadmin.
Copy the message to the cadmin so they see what was sent, and their address is shown to the user.
At the bottom of the message, include
You can reply to the community admin by replying directly to this message.
Updates requested for the Contact Community Admin email, and the response message to the user.
First - for the message to the Community admin, the current format is shown here:
Please make the following changes:
Hello Brad, The following message was sent from a /community/ user through the “Contact Us” page on /date/, and is sent to you as the primary contact for /community/.
From: Community User (email@email.com) Subject: The subject The message body
Please reply to the user within 2-3 days by replying directly to this message, or you can reply from the Admin Portal through this link.
Second- for the response message to the user, here is a message I sent and the current response that the user receives:
Requesting the following changes
Use an HTML template
Start with the logo of the community
Don’t put the additional words in it (eliminate “Thanks for reaching out!” and “Please let me know if you have any questions, Sincerely name”.
Preserve formatting and attachments in the message, so that it looks pretty much like the one sent.
The reply-to address for this message should be the inbound stream, so that the user can feply to the cadmin.
Copy the message to the cadmin so they see what was sent, and their address is shown to the user.
At the bottom of the message, include You can reply to the community admin by replying directly to this message.
Additional details/context Further details are in the Google Doc Email Message Upgrades
Value added. This makes it easier to respond to community messages.
Acceptance criteria.