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massgov / feature-requests

Prioritization for feature requests for the Mass.gov project.
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Add feedback tags for frivolous, navigation #146

Open jture opened 5 years ago

jture commented 5 years ago

The tags in the Feedback Manager do not include an option to mark something as irrelevant or frivolous. The only existing tag that comes close is "Non-sequitur [which is misspelled in the tag] or Insulting." Also, since we cannot respond directly to feedback, it would be useful to have a way to indicate that we took action on a given feedback item, and what that feedback was.

Please add a tag for "irrelevant" and/or "frivolous", or even "ignore", because not all feedback, especially those that are just somebody fooling around, needs response. Please also engineer a way to report on response to feedback items. Otherwise there is no way to track response to feedback.

m-aiello commented 5 years ago

In a similar vein of feedback tags, could we add a tag for "Navigation"? I see enough feedback relating to navigation problems (either a "legitimate" navigation issue, or just people not seeing something that is already there). It would be nice to tag that to keep track of issues relating to page structure.

joeg8612 commented 5 years ago

We are working on an effort to allow organizations to configure the feedback area on their pages to allow constituents to provide contact information. This contact information will be available in the feedback manager. We expect this new functionality to be available in late December 2018.

jture commented 5 years ago

We are working on an effort to allow organizations to configure the feedback area on their pages to allow constituents to provide contact information. This contact information will be available in the feedback manager. We expect this new functionality to be available in late December 2018.

We still need to be able to tag feedback that is irrelevant or can be ignored. And please correct the spelling of "non sequitur"!

jture commented 5 years ago

This issue was marked "Done" but I do not see any of the improvements that I recommended (i.e., more useful tags for feedback and a spelling correction to an existing tag).

joeg8612 commented 5 years ago

I have renamed this to be more specific. I will duplicate to make one for allowing tracking of responses.