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massgov / feature-requests

Prioritization for feature requests for the Mass.gov project.
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Add How-to Pages as a Supported Content Type on Curated Lists #182

Open irish28th opened 5 years ago

irish28th commented 5 years ago

Is your feature request related to a problem? Please describe. MassDEP (and I would guess other state regulatory agencies) maintains a large number of How-to pages designed to walk people through the process of applying for permits, licenses, and other approvals, as well as for grants, loans, and technical assistance. Currently, these can only be aggregated in the Other Tasks and What You Need to Know sections of Service pages, or as hard URLs in other content types. The latter approach is ineffective, as hard URLs do not create Relationship Indicators on the target pages. This, in turn, affects Findability and Outcomes.

Describe the solution you'd like Add How-to Pages as a supported content type on Curated Lists. It would also help if Related Links and Contact Information could be added to the right slot of Curated List pages.

Additional context N/A

Reference N/A

joeg8612 commented 5 years ago

We have designed the Guide page as a way to help people understand multiple how-to pages. I suggest you try that. If you want help with it, please reach out to us with a ticket.

We do have a ticket request in our backlog to add related links and contact information to curated lists. I'm not sure when we will get to it, but I hope soon!

irish28th commented 5 years ago

We use Guide pages to describe how multi-faceted programs work and the steps regulated businesses and municipalities need to take to comply with applicable requirements, particularly for those who may never have interacted with us before. What we need is a way to aggregate How-to pages for users who deal with us a lot and simply need "pick lists" of frequently submitted permit, license and grant applications, as well as periodic reports, and do it in such a way that the system creates relationship indicators.

joeg8612 commented 2 years ago

This has been implemented.