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mastodon / mastodon

Your self-hosted, globally interconnected microblogging community
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[Feature] Moderator default user - @staff #8361

Open shleeable opened 6 years ago

shleeable commented 6 years ago

I'd love to see a default "@staff" that anybody can toot at... this might reach the staff/moderators in the moderation portal?

Maybe like a stream of DMs that can be replied by any staff and marked as completed?

this is the kind of thing that snowballs in feature creep but would be cool to have more direct response to the clients.

renatolond commented 6 years ago

I think having a default name for staff is complicated because of locales. It's not called that in any other language, if the expectation is to be able to reach staff from other instances you'd need to know which is the name of the staff account in their language (which is kinda the case already)

That said, it would be good to have a shared account for moderators/admins that could answer jointly.

shleeable commented 6 years ago

yeah.. you'll likely need to "enable" this feature and pick the @name "@mods" @staff @modérateurs etc etc