Redmark53 commented 7 months ago

Matomo is installed and tracking enabled. When clicking on Reporting or Tag Manager, it opens blank page with "403 Forbidden nginx" at top. URL is: https://benzagel.ca/wp-content/plugins/matomo/app/index.php?idSite=1

Debugging has been enabled in wp-config.php. Server says both Apache and nginx are running. Site is running on Cloudways Managed Server with WordPress 6.4.3

              # Matomo

Matomo Plugin Version: 5.0.5
Config exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
JS Tracker exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/matomo.js" )
Plugin directories: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/plugins"}])
Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
Matomo Version: 5.0.2
Matomo Blog idSite: 1
Matomo Install Version: 5.0.5 (Install date: 2024-03-12 15:48:10)
Upgrades outstanding: No
Upgrade in progress: No

Endpoints

Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
Matomo JavaScript Tracker - WP Rest API: ($site_url/index.php/wp-json/matomo/v1/hit/)
Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
Matomo HTTP Tracking API - WP Rest API: ($site_url/index.php/wp-json/matomo/v1/hit/)

Crons

Server time: 2024-03-24 01:56:23
Blog time: 2024-03-24 01:56:23 (Below dates are shown in blog timezone)
Sync users & sites: Next run: 2024-03-24 15:50:22 (13 hours 53 min) ( Last started: 2024-03-23 15:50:55 (-10 hours 5 min). Last ended: 2024-03-23 15:50:55 (-10 hours 5 min). Interval: daily)
Archive: Next run: 2024-03-24 02:48:12 (51 min 49s) ( Last started: 2024-03-24 01:48:50 (-7 min 33s). Last ended: 2024-03-24 01:48:51 (-7 min 32s). Interval: hourly)
Update GeoIP DB: Next run: 2024-04-11 15:50:22 (18 days 13 hours) ( Last started: 2024-03-12 15:50:22 (-11 days 10 hours). Last ended: 2024-03-12 15:50:24 (-11 days 10 hours). Interval: matomo_monthly)

Mandatory checks

PHP version >= 7.2.5: ok
PDO extension: ok
PDO\MYSQL extension: ok
MYSQLI extension: ok
Other required extensions: ok
Required functions: ok
Required PHP configuration (php.ini): ok
Directories with write access: ok
Directories with write access for Tag Manager: ok

Optional checks

64-bit PHP Binary: ok
Tracker status: ok
Memory limit: ok
Time zone: ok
Open URL: ok
GD > 2.x + FreeType (graphics): ok
Other extensions: ok
Other functions: ok
Filesystem: ok
Last Successful Archiving Completion: ok
Database abilities: ok
Max Packet Size: ok
Geolocation: ok
Update over HTTPS: ok
Mobile Messaging SMS Provider: ok
Supports Async Archiving: Yes
Async Archiving Disabled in Setting: No
Location provider ID: geoip2php
Location provider available: Yes
Location provider working: Yes
Warning Proxy header: HTTP_X_REAL_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more)
Warning Proxy header: HTTP_X_FORWARDED_FOR (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more)
Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app)

Matomo Settings

Track mode: default
Track ecommerce: No
Track codeposition: footer
Track api endpoint: default
Track js endpoint: default
Version history: 5.0.5
Core version: 5.0.2
Last tracking settings update: 1711241828
Last settings update: 1711241828
Track ecommerce: No

Logs

None:

WordPress

Home URL: $site_url
Site URL: $site_url
WordPress Version: 6.4.3
Number of blogs: 1
Multisite Enabled: No
Network Enabled: No
WP_DEBUG: No
WP_DEBUG_DISPLAY: Yes
WP_DEBUG_LOG: No
DISABLE_WP_CRON: -
FORCE_SSL_ADMIN: Yes
WP_CACHE: Yes
CONCATENATE_SCRIPTS: -
COMPRESS_SCRIPTS: -
COMPRESS_CSS: -
ENFORCE_GZIP: -
WP_LOCAL_DEV: -
WP_CONTENT_URL: $site_url/wp-content
WP_CONTENT_DIR: $abs_path/wp-content
UPLOADS: -
BLOGUPLOADDIR: -
DIEONDBERROR: -
WPLANG:
ALTERNATE_WP_CRON: -
WP_CRON_LOCK_TIMEOUT: 60
WP_DISABLE_FATAL_ERROR_HANDLER: -
MATOMO_SUPPORT_ASYNC_ARCHIVING: -
MATOMO_ENABLE_TAG_MANAGER: -
MATOMO_SUPPRESS_DB_ERRORS: -
MATOMO_ENABLE_AUTO_UPGRADE: -
MATOMO_DEBUG: -
MATOMO_SAFE_MODE: -
MATOMO_GLOBAL_UPLOAD_DIR: -
MATOMO_LOGIN_REDIRECT: -
Permalink Structure: /index.php/%year%/%monthnum%/%day%/%postname%/
Possibly uses symlink: No
Upload base url: $site_url/wp-content/uploads
Upload base dir: $abs_path/wp-content/uploads
Upload url: $site_url/wp-content/uploads/2024/03
Custom upload_path:
Custom upload_url_path:
Compatible content directory: Yes
WP_Filesystem Initialized: Yes

WordPress Plugins

MU Plugins

Object Cache Pro (MU): 1.20.2

Plugins

Breeze: 2.1.6 (Network enabled)
Cloudways WordPress Migrator: 5.25 (Network enabled)
Contact Form 7: 5.9.3
Duplicate Page: 4.5.3
Flamingo: 2.4
GTM4WP - A Google Tag Manager (GTM) plugin for WordPress: 1.20.1
Loco Translate: 2.6.7
MalCare WordPress Security Plugin - Malware Scanner, Cleaner, Security Firewall: 5.53 (Network enabled)
Matomo Analytics - Ethical Stats. Powerful Insights.: 5.0.5
MouseWheel Smooth Scroll: 6.5
Polylang: 3.6
Responsive Accordion And Collapse: 2.4.7
Select Instagram Feed: 2.0.3
Select Twitter Feed: 2.0.2
Slider Revolution: 6.6.11
Stockholm Core: 2.4
Ultimate Addons for Contact Form 7: 3.3.5
WordPress Importer: 0.8.2
WPBakery Page Builder: 7.5
WP Mail SMTP: 4.0.1
WP Store Locator: 2.2.241
WP Store Locator - CSV Manager: 1.2.12
Active Plugins: 22 (polylang:3.6 breeze:2.1.6 bv-cloudways-automated-migration:5.25 contact-form-7:5.9.3 duplicate-page:4.5.3 duracelltomi-google-tag-manager:1.20.1 flamingo:2.4 js_composer:7.5 loco-translate:2.6.7 malcare-security:5.53 matomo:5.0.5 mousewheel-smooth-scroll:6.5 responsive-accordion-and-collapse:2.4.7 revslider:6.6.11 select-instagram-feed:2.0.3 select-twitter-feed:2.0.2 stockholm-core:2.4 ultimate-addons-for-contact-form-7:3.3.5 wordpress-importer:0.8.2 wp-mail-smtp:4.0.1 wp-store-locator-csv:1.2.12 wp-store-locator:2.2.241)
Theme: stockholm (stockholm)

Server

Server Info: Apache/2.4.58 (Debian)
Apache AddHandler support: Supported
PHP OS: Linux
PHP Version: 7.4.33
PHP SAPI: fpm-fcgi
PHP Binary Name: /usr/sbin/php-fpm7.4
PHP Maxmind DB extension: Not loaded
PHP Error Reporting: 0 After bootstrap: 0
PHP Found Binary: /usr/bin/php -q
Timezone: UTC
WP timezone: +00:00
Locale: en_US
User Locale: en_US
Memory Limit: 256M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
WP Memory Limit: 40M
WP Max Memory Limit: 256M
Timezone version: 0.system
Time: 1711245383
Max Execution Time: 300
Max Post Size: 256M
Max Upload Size: 268435456
Max Input Vars: 10000
Disabled PHP functions: Yes (getmyuid,passthru,leak,,diskfreespace,tmpfile,link,dl,,highlight_file,source,show_source,fpassthru,virtual,posix_ctermid,posix_getcwd,posix_getegid,posix_geteuid,posix_getgid,posix_getgrgid,posix_getgrnam,posix_gets,posix_getlogin,posix_getpgid,posix_getpgrp,posix_getpid,posix,_getppid,posix_getpwuid,posix_getrlimit,posix_getsid,posix_getuid,posix_isatty,posix_kill,posix_mkfifo,posix_setegid,posix_seteuid,posix_setgid,posix_setpgid,posix_setsid,posix_setuid,posix_times,posix_ttyname,posix_uname,proc_open,proc_close,proc_nice,proc_terminate,escapeshellcmd,ini_alter,popen,pcntl_exec,socket_accept,socket_bind,socket_clear_error,socket_close,socket_connect,symlink,posix_geteuid,inialter,socket,socketcreate,socket_read,socket_create_pair,stream_socket_server)
zlib.output_compression is off: Yes
Curl Version: 7.64.0, OpenSSL/1.1.1n
Suhosin installed: No

PHP cli

PHP cli Version: 7.4.33
MySQLi support: ok
PHP CLI configuration: Configured correctly

Database

MySQL Version: 5.5.5
Mysqli Connect: Yes
Force MySQL over Mysqli: No
DB Prefix: wp_
DB CHARSET: utf8
DB COLLATE:
SHOW ERRORS: No
SUPPRESS ERRORS: No
Uses Socket: No
Uses IPv6: No
Matomo tables found: 50
DB tables exist: Yes
Matomo users found: 3
Matomo sites found: 1
Required permissions: OK

Browser

Browser: (Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/121.0.0.0 Safari/537.36)
Language: en-us,en

diosmosis commented 7 months ago

Hi @Redmark53, this is a webserver configuration issue. Your nginx configuration is not allowing access to the /wp-content/plugins/matomo/app/index.php file or is forwarding the request to a different file.

This FAQ: https://matomo.org/faq/wordpress/403-error-matomo-for-wordpress-plugin/ may have information that will allow you to solve this problem yourself. Otherwise you may have to contact Cloudways.