Hello, when hitting the "Archive reports" button in the Troubleshooting section of the WP Plugin it says: SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data The Matomo Dashboard is not generating reports. I attached the system report. Can you help`?

Thanks.

Best Regards

              # Matomo

Matomo Plugin Version: 5.1.2
Config exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
JS Tracker exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/matomo.js" )
Plugin directories: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/plugins"}])
Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
Matomo Version: 5.1.0
Matomo Blog idSite: 1
Matomo Install Version: 5.1.2 (Install date: 2024-07-23 14:50:58)
Upgrades outstanding: No
Upgrade in progress: No

Endpoints

Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

Server time: 2024-07-23 13:02:57
Blog time: 2024-07-23 15:02:57 (Below dates are shown in blog timezone)
Sync users & sites: Next run: 2024-07-23 14:51:43 (-11 Minuten 14s) ( Last started: Unknown. Last ended: Unknown. Interval: daily)
Archive: Next run: 2024-07-23 14:51:02 (-11 Minuten 55s) ( Last started: Unknown. Last ended: Unknown. Interval: hourly)
Update GeoIP DB: Next run: 2024-07-23 14:51:33 (-11 Minuten 24s) ( Last started: Unknown. Last ended: Unknown. Interval: matomo_monthly)

Mandatory checks

PHP-Version >= 7.2.5: ok
PDO Erweiterung: ok
PDO\MYSQL Erweiterung: ok
MYSQLI Erweiterung: ok
Weitere erforderliche Anforderungen: ok
Erforderliche Funktionen: ok
Benötigte PHP Konfiguration (php.ini): ok
Verzeichnisse mit Schreibzugriff: ok
Verzeichnisse mit Schreibzugriff auf Tag Manager: ok

Optional checks

64-bit PHP Binär: ok
Tracker-Status: ok
Speicherlimit: ok
Zeitzone: ok
Öffnen einer URL: ok
GD > 2.x + FreeType (Grafiken): ok
Andere Erweiterungen: ok
Andere Funktionen: ok
Dateisystem: ok
Letzter erfolgreicher Abschluss der Archivierung: ok
Datenbankfähigkeiten: ok
Maximale Packetgröße: ok
Warning Standorterkennung: warning (Der Standard-Standortanbieter bestimmt das Land, aus dem die Besucher eine Verbindung herstellen, anhand der von ihnen gewählten Sprache. Dies ist nicht sehr genau, daher installieren und verwenden Sie eine Geolocation-Datenbank. )
Update über HTTPS: ok
Mobile Messaging SMS Provider: ok
Supports Async Archiving: No
Async Archiving Disabled in Setting: No
Location provider ID: default
Location provider available: Yes
Location provider working: Yes
Had visit in last 5 days: Yes
Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

Matomo Settings

Track mode: default
Track ecommerce: No
Track codeposition: footer
Track api endpoint: default
Track js endpoint: default
Version history: 5.1.2
Core version: 5.1.0
Last tracking settings update: 1721739271
Last settings update: 1721739271
Show get started page: 0
Track ecommerce: No

Logs

None:

WordPress

Home URL: $site_url
Site URL: $site_url
WordPress Version: 6.6
Number of blogs: 1
Multisite Enabled: No
Network Enabled: No
WP_DEBUG: Yes
WP_DEBUG_DISPLAY: No
WP_DEBUG_LOG: Yes
DISABLE_WP_CRON: Yes
FORCE_SSL_ADMIN: Yes
WP_CACHE: No
CONCATENATE_SCRIPTS: -
COMPRESS_SCRIPTS: -
COMPRESS_CSS: -
ENFORCE_GZIP: -
WP_LOCAL_DEV: -
WP_CONTENT_URL: $site_url/wp-content
WP_CONTENT_DIR: $abs_path/wp-content
UPLOADS: -
BLOGUPLOADDIR: -
DIEONDBERROR: -
WPLANG: -
ALTERNATE_WP_CRON: -
WP_CRON_LOCK_TIMEOUT: 60
WP_DISABLE_FATAL_ERROR_HANDLER: -
MATOMO_SUPPORT_ASYNC_ARCHIVING: -
MATOMO_ENABLE_TAG_MANAGER: -
MATOMO_SUPPRESS_DB_ERRORS: -
MATOMO_ENABLE_AUTO_UPGRADE: -
MATOMO_DEBUG: -
MATOMO_SAFE_MODE: -
MATOMO_GLOBAL_UPLOAD_DIR: -
MATOMO_LOGIN_REDIRECT: -
Permalink Structure: /%postname%/
Possibly uses symlink: No
Upload base url: $site_url/wp-content/uploads
Upload base dir: $abs_path/wp-content/uploads
Upload url: $site_url/wp-content/uploads/2024/07
Custom upload_path:
Custom upload_url_path:
Compatible content directory: Yes
WP_Filesystem Initialized: Yes

WordPress Plugins

MU Plugins

1&1 Product Subdomain: 1.1.0
InfiniteWP - Client Loader: 1.0.1

Plugins

Advanced Category and Custom Taxonomy Image: 1.0.8
Advanced Custom Fields: 6.3.4
Advanced Database Cleaner: 3.1.4
Avada Builder: 3.11.9
Avada Core: 5.11.9
Better Search Replace: 1.4.7 (Network enabled)
Borlabs Cookie - Cookie Opt-in: 2.2.68
Disable Comments: 2.4.6
Duplicator Pro: 4.5.17.4 (Network enabled)
Hide My Site: 2.2
Import and export users and customers: 1.26.10
InfiniteWP - Client: 1.13.0 (Network enabled)
Limit Login Attempts Reloaded: 2.26.12
Loco Translate: 2.6.11
Matomo Analytics - Ethical Stats. Powerful Insights.: 5.1.2
PDF Embedder: 4.8.2
Really Simple SSL: 8.1.5 (Network enabled)
Slider Revolution: 6.7.14
Ultimate Member: 2.8.6
Ultimate Member - reCAPTCHA: 2.3.7
WPCode Lite: 2.2.0
WP Job Manager: 2.3.0
WP Mail SMTP: 4.1.0
Active Plugins: 24 (iwp-client:1.13.0 advanced-category-and-custom-taxonomy-image:1.0.8 advanced-custom-fields:6.3.4 advanced-database-cleaner:3.1.4 better-search-replace:1.4.7 borlabs-cookie:2.2.68 disable-comments:2.4.6 duplicator-pro:4.5.17.4 duplicator-pro:4.5.17.4 fusion-builder:3.11.9 fusion-core:5.11.9 hide-my-site:2.2 import-users-from-csv-with-meta:1.26.10 insert-headers-and-footers:2.2.0 limit-login-attempts-reloaded:2.26.12 loco-translate:2.6.11 matomo:5.1.2 pdf-embedder:4.8.2 really-simple-ssl:8.1.5 revslider:6.7.14 ultimate-member:2.8.6 um-recaptcha:2.3.7 wp-job-manager:2.3.0 wp-mail-smtp:4.1.0)
Theme: Avada (Avada-Child-Theme)

Server

Server Info: Apache
Apache AddHandler support: Supported
PHP OS: Linux
PHP Version: 8.0.30
PHP SAPI: cgi-fcgi
PHP Binary Name: /usr/lib/cgi-bin/php8.0
PHP Maxmind DB extension: Not loaded
PHP Error Reporting: 4437 After bootstrap: 4437
PHP Found Binary: /usr/lib/cgi-bin/php8.0 -q
Timezone: UTC
WP timezone: Europe/Berlin
Locale: de_DE
User Locale: de_DE_formal
Memory Limit: -1 (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
WP Memory Limit: 40M
WP Max Memory Limit: -1
Timezone version: 2022.6
Time: 1721739779
Max Execution Time: 30000
Max Post Size: 64M
Max Upload Size: 67108864
Max Input Vars: 5000
Disabled PHP functions: No
zlib.output_compression is off: Yes
Curl Version: 7.64.0, OpenSSL/1.1.1n
Suhosin installed: No

PHP cli

PHP CLI Version: Usage: php8.0 [-q] [-h] [-s] [-v] [-i] [-f ] php8.0 [args...] -a Run interactively -b | Bind Path for external FASTCGI Server mode -C Do not chdir to the script's directory -c | Look for php.ini file in this directory -n No php.ini file will be used -d foo[=bar] Define INI entry foo with value 'bar' -e Generate extended information for debugger/profiler -f Parse . Implies `-q' -h This help -i PHP information -l Syntax check only (lint) -m Show compiled in modules -q Quiet-mode. Suppress HTTP Header output. -s Display colour syntax highlighted source. -v Version number -w Display source with stripped comments and whitespace. -z Load Zend extension . -T Measure execution time of script repeated times. (The detected PHP CLI version does not match the PHP web version. To avoid archiving errors, enable archiving via HTTP requests, or manually set the path to your PHP CLI executable to the one for PHP version 8.0.30.)
MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension)

Database

MySQL Version: 8.0.36
Mysqli Connect: Yes
Force MySQL over Mysqli: No
DB Prefix: vb0vz0vhkl
DB CHARSET: utf8mb4
DB COLLATE:
SHOW ERRORS: No
SUPPRESS ERRORS: No
Uses Socket: No
Uses IPv6: No
Matomo tables found: 50
DB tables exist: Yes
Matomo users found: 3
Matomo sites found: 1
Required permissions: OK

Browser

Browser: (Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Firefox/128.0)
Language: de,en-us,en

matomo-org / matomo-for-wordpress

SyntaxError: JSON.parse: unexpected character at line 1 column 1 of the JSON data #1183