Fatal error when trying to access the reports page

[AgileParent]

Since the update before the last I cannot access my reports page any more. It shows me a fatal error: "Matomo encountered an error: Class 'Twig_Loader_Filesystem' not found (which lead to: Circular dependency detected while trying to resolve entry 'Piwik\Twig')"

I can still access data inside Wordpress, the summary tab still works.

Here's the log:

Matomo

• Matomo Pluginversion: 1.1.1
• Config existiert und ist beschreibbar.: Ja ("$ABSPATH/wp-content/uploads/matomo/config/config.ini.php" )
• JS Tracker existiert und ist beschreibbar.: Ja ("$ABSPATH/wp-content/uploads/matomo/matomo.js" )
• Plugin-Verzeichnisse: Yes ([{"pluginsPathAbsolute":"$ABSPATH\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
• Tmp-Verzeichnis schreibbar: Yes ($ABSPATH/wp-content/cache/matomo)
• Matomo-Version: 3.13.6-b1
• Matomo Blog idSite: 1
• Installierte Matomo-Version: No

Endpoints

• Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
• Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
• Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
• Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

• Server-Zeit: 2020-06-02 17:59:36
• Blog-Zeit: 2020-06-02 19:59:36 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
• Sync users & sites: Next run: 2020-06-03 16:13:14 (20 Stunden 13 Minuten) ( Last started: 2020-06-02 16:16:28 (-3 Stunden 43 Minuten). Last ended: 2020-06-02 16:16:28 (-3 Stunden 43 Minuten). Interval: daily)
• Archive: Next run: 2020-06-02 20:13:14 (13 Minuten 38s) ( Last started: 2020-06-02 19:13:53 (-45 Minuten 43s). Last ended: 2020-06-02 19:13:56 (-45 Minuten 40s). Interval: hourly)
• Update GeoIP DB: Next run: 2020-06-13 16:13:14 (10 Tage 20 Stunden) ( Last started: 2020-05-14 16:19:19 (-19 Tage 3 Stunden). Last ended: 2020-05-14 16:19:20 (-19 Tage 3 Stunden). Interval: matomo_monthly)

Vorgeschriebene Prüfungen

• PHP-Version >= : ok
• PDO Erweiterung: ok
• PDO\MYSQL Erweiterung: ok
• MYSQLI Erweiterung: ok
• Weitere erforderliche Anforderungen: ok
• Erforderliche Funktionen: ok
• Benötigte PHP Konfiguration (php.ini): ok
• Verzeichnisse mit Schreibzugriff: ok
• Verzeichnisse mit Schreibzugriff auf Tag Manager: ok

Optionale Prüfungen

• Tracker-Status: ok
• Speicherlimit: ok
• Zeitzone: ok
• Öffnen einer URL: ok
• PageSpeed deaktiviert: ok
• GD > 2.x + Freetype (graphics): ok
• Andere Erweiterungen: ok
• Andere Funktionen: ok
• Dateisystem: ok
• Archiv Cron: ok
• Letzter erfolgreicher Abschluss der Archivierung: ok
• Maximale Packetgröße: ok
• Standorterkennung: ok
• Update über HTTPS: ok
• Schreibbarer JavaScript-Tracker ("/matomo.js"): ok
• Supports Async Archiving: No
• Location provider ID: geoip2php
• Location provider available: Yes
• Location provider working: Yes
• Warning Proxy header: HTTP_X_REAL_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning.)
• Warning Proxy header: HTTP_X_FORWARDED_FOR (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning.)
• Had visit in last 5 days: Yes

Matomo Settings

• Track mode: manually
• Track codeposition: footer
• Track api endpoint: default
• Track js endpoint: default
• Version history: 1.1.1, 1.1.0, 1.0.6, 1.0.5, 1.0.4
• Core version: 3.13.6-b1
• Last tracking settings update: 1590588874
• Last settings update: 1590588874
• Show get started page: 0
• Track ecommerce: No

Logs

• Keine:

WordPress

• Home URL: $site_url
• Site URL: $site_url
• WordPress Version: 5.4.1
• Number of blogs: 1
• Multisite Enabled: No
• Network Enabled: No
• WP_DEBUG: No
• WP_DEBUG_DISPLAY: Yes
• WP_DEBUG_LOG: No
• DISABLE_WP_CRON: -
• FORCE_SSL_ADMIN: Yes
• WP_CACHE: Yes
• CONCATENATE_SCRIPTS: -
• COMPRESS_SCRIPTS: -
• COMPRESS_CSS: -
• ENFORCE_GZIP: -
• WP_LOCAL_DEV: -
• DIEONDBERROR: -
• WPLANG: -
• Permalink Structure: /%postname%/
• Possibly uses symlink: No
• Compatible content directory: Yes

WordPress Plugins

• Amazon Simple Affiliate (ASA2): 1.13.3
• Antispam Bee: 2.9.2
• Broken Link Checker: 1.11.13
• Cache Enabler: 1.3.5
• Contextual Related Posts: 2.9.2
• DSGVO Patron: 1.2.3
• Easy Table of Contents: 2.0.11
• Elementor: 2.9.11
• Enable Media Replace: 3.3.12
• Hide Title: 1.0.8
• Matomo Analytics - Ethical Stats. Powerful Insights.: 1.1.1
• Prosodia VGW OS: 3.22.7
• Rank Math SEO: 1.0.43.1
• Recent Posts Widget With Thumbnails: 6.7.0
• Shariff Wrapper: 4.6.5
• Statify: 1.7.1
• ThirstyAffiliates: 3.9.3
• Thrive Leads: 2.2.15.1
• Thrive Product Manager: 1.2.3
• UpdraftPlus - Backup/Restore: 1.16.25
• Vision Core: 1.2.1
• Webcraftic Clearfy – WordPress optimization plugin: 1.6.6
• WordPress Popular Posts: 5.1.0
• WP User Avatar: 2.2.6
• Active Plugins: 22 (amazon-simple-affiliate antispam-bee cache-enabler clearfy easy-table-of-contents elementor enable-media-replace gdpr-patron hide-title matomo recent-posts-widget-with-thumbnails seo-by-rank-math shariff statify thirstyaffiliates thrive-leads thrive-product-manager updraftplus vision-core wordpress-popular-posts wp-user-avatar wp-vgwort)

Server

• Server Info: Apache
• PHP OS: Linux
• PHP Version: 7.2.31-1+0~20200514.41+debian9~1.gbpe2a56b
• PHP SAPI: apache2handler
• PHP Found Binary: php -q
• Timezone: UTC
• WP timezone: Europe/Berlin
• Locale: de_DE
• User Locale: de_DE
• Memory Limit: 256M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
• Max Memory Limit: 256M
• Time: 1591120776
• Max Execution Time: 30
• Max Post Size: 150M
• Max Upload Size: 157286400
• Max Input Vars: 1000
• Disabled PHP functions: No
• zlib.output_compression is off: Yes
• Curl Version: 7.52.1, OpenSSL/1.0.2u
• Suhosin installed: No

Database

• MySQL Version: 8.0.13
• Mysqli Connect: Yes
• Force MySQL over Mysqli: No
• DB Prefix: Qwlk5Tz_
• DB CHARSET: utf8
• DB COLLATE:
• Uses Socket: No
• Uses IPv6: No
• Matomo tables found: 117
• Matomo users found: 1
• Matomo sites found: 1
• Erforderliche Berechtigungen: OK

Browser

• Browser: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36
• Language: de-de,de,en-us,en

[tsteur]

Thanks for creating the issue @AgileParent and sorry about the trouble.

The last update was fairly small and we didn't change anything around twig. I'm thinking it might be caused by some other plugins and there might be some incompatibility.

I've just installed the same plugins and couldn't reproduce it just yet. However, I could not install these plugins as they aren't on the WordPress plugin directory:

• vision-core
• thrive-leads
• thrive-product-manager
• gdpr-patron
• amazon-simple-affiliate

There's a chance it's maybe caused by one of them. Do you remember if you maybe updated any of them recently?

Any chance you could send us a zip of these plugins to wordpress at matomo.org so we could try and reproduce it? We wouldn't actually use the plugin beyond this. Depending how familiar you are with PHP you could maybe also check yourself if any of these plugins contain Twig?

[AgileParent]

I performed a database search and the only plugin of the above listed that used Twig, was amazon-simple-affiliate (Documentation is available here: https://docs.getasa2.com/). I am using the Pro-Version, which I am pretty sure I am not allowed to share. Hope that helps.

By the way: It was not the last update that caused the trouble, it was the update before the last one.

[tsteur]

I've pinged the developers of that plugin. Maybe they can send me a copy. I'll keep you updated.

[tsteur]

@AgileParent They have already replied and mentioned they have a fix ready by the sounds. They asked that you get in touch with them so they can probably send you the fixed version. Would you be able to email them? That be great.

[AgileParent]

I have contacted ASA support and awaiting their response.

[AgileParent]

The latest ASA update resolved the issue. Thank you for your support!