Closed tac-design closed 1 year ago
Hi @tac-design I've tried to reproduce this with a similar setup but couldn't reproduce it so far. Any chance you can try to access this from a different device to see if the same issue happens there too? For example on a phone or so?
Does it maybe help to try what they suggest in https://ostechnix.com/how-to-fix-network-protocol-error-on-mozilla-firefox/ ? In https://support.mozilla.org/en-US/questions/1248469 they suggest Norton might play up and it needs to be marked as a safe website. Not sure if you're using that software maybe?
If not, maybe you could create a user for us by adding wordpress@matomo.org with a Matomo Super User
role if that's possible? We would be only able to see the Matomo part in your WordPress and nothing else.
Hello. Thanks for getting back to me.
I've tried this on a couple of different browsers, both Firefox and Brave, and devices, OS X and iOS, and the result is the same. I'm not using Norton.
I've created an account for you with the requested access. Please let me know if you need anything else. Thanks!
Hi @tac-design thanks for this. I just replied by email to the invite and I hope you'll receive my email (it goes to sales)
Hi @tsteur. I hope you have everything you need to investigate the issue. Please let me know if I can provide anything else.
@tac-design thanks for this. I just replied and wondering if it's maybe related to cloudflare.
I had same kind of problem, due to Referrer-Policy tag Could you check it with https://securityheaders.com/
Hi @tac-design @viba1
Do you still encounter this issue with our latest plugin release?
Kind regards
Mat
Hello @tac-design @viba1
Without any answer, I'll close this issue. Feel free to open a new one if you still need support. Kind regards
Mat
Hello
When trying to access the dashboard from my WordPress website I see a 403 forbidden error. This seems to have started a couple of days ago. The widget on my WordPress dashboard is still visible but seems to suggest that data hasn't been captured since the issue began.
Tried on multiple browsers/configs and see the same result on all.
The site at https://SITENAME/wp-content/plugins/matomo/app/index.php?idSite=1 has experienced a network protocol violation that cannot be repaired.
The rest of the site is working correctly.
Have tried disabling the security plugin Wordfence but the issue persists.
Matomo
Endpoints
Crons
Mandatory checks
Optional checks
Matomo Settings
Logs
WordPress
WordPress Plugins
MU Plugins
Plugins
Server
Database
Browser