cy2201 commented 3 years ago

Hello,

Today I realised that registering on my website doesn't work anymore. Whenever a user fills the registration form and clicks on the register button, nothing happens => no site reload or redirect. When I deactivate only "Matomo for Wordpress" it works again. The form is reloaded with success or error messages (required fields not filled) etc.

In the browser's console I can't see error messages. And in the browser's network analysis tool there's no http request when I click the submit button if Matomo is activated.

Can I provide more information to reproduce this bug?

Thank you.

tsteur commented 3 years ago

Hi @qwertz22 sorry for the late reply. It may be useful to share the output of the system report with us see https://matomo.org/faq/wordpress/how-do-i-find-and-copy-the-system-report-in-matomo-for-wordpress/ . The report is anonymised automatically. If you don't want to comment it here you could also send it to us by email to wordpress@matomo.org

@mattmary could you maybe try installing the free core version of Ultimate Member and checking if you can reproduce this?

cy2201 commented 3 years ago

Errors

Error Letzter erfolgreicher Abschluss der Archivierung: error (Die Archivierung ist zuletzt am Mittwoch, 5. Mai 2021 11:48:46 erfolgreich gelaufen, also vor 49 Tage 03:48:30 )

Matomo

Matomo-Plugin-Version: 4.3.0
Config existiert und ist schreibbar.: Ja ("$ABSPATH/wp-content/uploads/matomo/config/config.ini.php" )
JS Tracker existiert und ist schreibbar.: Ja ("$ABSPATH/wp-content/uploads/matomo/matomo.js" )
Plugin-Verzeichnisse: Yes ([{"pluginsPathAbsolute":"$ABSPATH\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
Tmp-Verzeichnis schreibbar: Yes ($ABSPATH/wp-content/cache/matomo)
Matomo-Version: 4.3.1-rc1
Matomo Blog idSite: 1
Installierte Matomo-Version: 4.2.0 (Install date: 2021-05-05 13:48:17)
Upgrades outstanding: No
Upgrade in progress: No

Endpoints

Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

Server-Zeit: 2021-06-23 15:37:18
Blog-Zeit: 2021-06-23 17:37:18 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
Sync users & sites: Next run: 2021-06-24 17:37:01 (23 Stunden 59 Minuten) ( Last started: 2021-06-23 17:37:05 (-13 Sek.). Last ended: 2021-06-12 23:53:14 (-10 Tage 17 Stunden). Interval: daily)
Archive: Next run: 2021-06-23 17:37:01 (-17 Sek.) ( Last started: 2021-06-12 23:53:14 (-10 Tage 17 Stunden). Last ended: 2021-06-12 23:59:41 (-10 Tage 17 Stunden). Interval: hourly)
Update GeoIP DB: Next run: 2021-06-23 17:37:01 (-17 Sek.) ( Last started: 2021-06-12 23:55:14 (-10 Tage 17 Stunden). Last ended: 2021-06-12 23:55:19 (-10 Tage 17 Stunden). Interval: matomo_monthly)

Vorgeschriebene Prüfungen

PHP-Version >= : ok
PDO Erweiterung: ok
PDO\MYSQL Erweiterung: ok
MYSQLI Erweiterung: ok
Weitere erforderliche Anforderungen: ok
Erforderliche Funktionen: ok
Benötigte PHP Konfiguration (php.ini): ok
Verzeichnisse mit Schreibzugriff: ok
Verzeichnisse mit Schreibzugriff auf Tag Manager: ok

Optionale Prüfungen

Tracker-Status: ok
Speicherlimit: ok
Zeitzone: ok
Öffnen einer URL: ok
PageSpeed deaktiviert: ok
GD > 2.x + Freetype (graphics): ok
Andere Erweiterungen: ok
Andere Funktionen: ok
Dateisystem: ok
Error Letzter erfolgreicher Abschluss der Archivierung: error (Die Archivierung ist zuletzt am Mittwoch, 5. Mai 2021 11:48:46 erfolgreich gelaufen, also vor 49 Tage 03:48:30 )
Datenbankfähigkeiten: ok
Warning Maximale Packetgröße: warning (Es wird empfohlen die 'max_allowed_packet' Größe in Ihrer MySQL Datenbank auf mindestens 64MB zu erhöhen. Aktuell ist 16MB eingestellt. )
Standorterkennung: ok
Update über HTTPS: ok
Schreibbarer JavaScript-Tracker ("/matomo.js"): ok
Supports Async Archiving: Yes
Location provider ID: geoip2php
Location provider available: Yes
Location provider working: Yes
Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app)

Matomo Settings

Track mode: default
Track codeposition: footer
Track api endpoint: default
Track js endpoint: default
Version history: 4.3.0, 4.2.0
Core version: 4.3.1-rc1
Last tracking settings update: 1623534970
Last settings update: 1623534970
Track noscript: Yes
Track content: visible
Track ecommerce: No
Track search: Yes
Track 404: Yes
Track heartbeat: 15
Track user id: username

Logs

Keine:

WordPress

Home URL: $site_url
Site URL: $site_url
WordPress Version: 5.7.2
Number of blogs: 1
Multisite Enabled: No
Network Enabled: No
WP_DEBUG: No
WP_DEBUG_DISPLAY: Yes
WP_DEBUG_LOG: No
DISABLE_WP_CRON: -
FORCE_SSL_ADMIN: Yes
WP_CACHE: Yes
CONCATENATE_SCRIPTS: -
COMPRESS_SCRIPTS: -
COMPRESS_CSS: -
ENFORCE_GZIP: -
WP_LOCAL_DEV: -
WP_CONTENT_URL: $site_url/wp-content
WP_CONTENT_DIR: $ABSPATH/wp-content
UPLOADS: -
BLOGUPLOADDIR: -
DIEONDBERROR: -
WPLANG: -
ALTERNATE_WP_CRON: -
WP_CRON_LOCK_TIMEOUT: 60
WP_DISABLE_FATAL_ERROR_HANDLER: -
MATOMO_SUPPORT_ASYNC_ARCHIVING: -
MATOMO_TRIGGER_BROWSER_ARCHIVING: -
MATOMO_ENABLE_TAG_MANAGER: -
MATOMO_SUPPRESS_DB_ERRORS: -
MATOMO_ENABLE_AUTO_UPGRADE: -
MATOMO_DEBUG: -
MATOMO_SAFE_MODE: -
MATOMO_GLOBAL_UPLOAD_DIR: -
MATOMO_LOGIN_REDIRECT: -
Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
Possibly uses symlink: No
Upload base url: $site_url/wp-content/uploads
Upload base dir: $ABSPATH/wp-content/uploads
Upload url: $site_url/wp-content/uploads/2021/06
Custom upload_path:
Custom upload_url_path:
Compatible content directory: Yes

WordPress Plugins

Contact Form 7: 5.4.1
Email Encoder - Protect Email Addresses: 2.1.1
GDPR Compliance & Cookie Consent: 1.2
Hide Title: 1.0.8
Manage XML-RPC: 1.0
Matomo Analytics - Ethical Stats. Powerful Insights.: 4.3.0
Mouseflow for Wordpress: 5.0.3
MyOwnHooks: 1.0.0
Post SMTP: 2.0.23
Redirection: 5.1.1
Simple WP Maintenance Mode: 1.0
SimpLy Gallery Block & Lightbox: 2.1.4
Sucuri Security - Auditing, Malware Scanner and Hardening: 1.8.26
Two Factor: 0.7.0 (Network enabled)
Ultimate Member: 2.1.21
Ultimate Member - reCAPTCHA: 2.1.8
VW Photography Pro Posttype: 1.1
VW Title Banner Image: 0.1
W3 Total Cache: 2.1.5 (Network enabled)
When Last Login: 1.2
WP fail2ban: 4.3.0.9 (Network enabled)
WP Telegram: 3.1.1
Yoast SEO: 16.5
Active Plugins: 22 (contact-form-7 email-encoder-bundle gdpr-compliance-cookie-consent hide-title manage-xml-rpc matomo mouseflow-for-wordpress my-own-hooks post-smtp redirection simply-gallery-block sucuri-scanner two-factor ultimate-member um-recaptcha vw-photography-pro-posttype vw-title-banner-image w3-total-cache when-last-login wordpress-seo wp-fail2ban wptelegram)
Theme: vw-photography-pro (vw-photography-pro)

Server

Server Info: Apache
PHP OS: Linux
PHP Version: 7.4.3
PHP SAPI: apache2handler
PHP Error Reporting: 0 After bootstrap: 0
PHP Found Binary: php -q
Timezone: UTC
WP timezone: +02:00
Locale: de_DE
User Locale: de_DE
Memory Limit: 1024M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
WP Memory Limit: 40M
WP Max Memory Limit: 1024M
Timezone version: 0.system
Time: 1624462639
Max Execution Time: 8000
Max Post Size: 25G
Max Upload Size: 26843545600
Max Input Vars: 1000
Disabled PHP functions: Yes (pcntl_alarm,pcntl_fork,pcntl_waitpid,pcntl_wait,pcntl_wifexited,pcntl_wifstopped,pcntl_wifsignaled,pcntl_wifcontinued,pcntl_wexitstatus,pcntl_wtermsig,pcntl_wstopsig,pcntl_signal,pcntl_signal_get_handler,pcntl_signal_dispatch,pcntl_get_last_error,pcntl_strerror,pcntl_sigprocmask,pcntl_sigwaitinfo,pcntl_sigtimedwait,pcntl_exec,pcntl_getpriority,pcntl_setpriority,pcntl_async_signals,pcntl_unshare,)
zlib.output_compression is off: Yes
Curl Version: 7.68.0, OpenSSL/1.1.1f
Suhosin installed: No

Database

MySQL Version: 5.5.5
Mysqli Connect: Yes
Force MySQL over Mysqli: No
DB Prefix: wp_
DB CHARSET: utf8mb4
DB COLLATE:
SHOW ERRORS: No
SUPPRESS ERRORS: No
Uses Socket: No
Uses IPv6: No
Matomo tables found: 72
Matomo users found: 1
Matomo sites found: 1
Warning Erforderliche Berechtigungen: Fehler (Fehlende Berechtigungen: LOCK TABLES. Bitte überprüfe, ob eine dieser MySQL-Berechtigungen (Grants) fehlt, und füge sie bei Bedarf hinzu. Mehr erfahren: https://matomo.org/faq/troubleshooting/how-do-i-check-if-my-mysql-user-has-all-required-grants/)

Browser

Browser: (Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:89.0) Gecko/20100101 Firefox/89.0)
Language: de,en-us,en

mattmary commented 3 years ago

Hey @qwertz22. Unfortunately, we still can't reproduce the issue. Do you mind giving us access to your WordPress installation using the "Matomo Super User role"? This way we would have only access to the Matomo part in your WordPress but nothing else. If that's ok with you could you create this user for wordpress@matomo.org ? There's no need to email us the password as we would do a password reset. You'd need to send us by email the URL to your WordPress admin in order to know where we can log in. Once we're done troubleshooting you can remove the user again. Regards

Mat

cy2201 commented 3 years ago

Hi, yes, I wrote an e-mail.

mattmary commented 3 years ago

Hi @qwertz22

There was a definitively a problem but it looks related to the Ultimate member plugin. We have updated the faq with the workaround we found https://matomo.org/faq/wordpress/#how-do-i-solve-it-when-form-submissions-dont-work-anymore-with-the-ultimate-member-plugin

Regards

Mat

matomo-org / matomo-for-wordpress

Ultimate Member Register not working when matomo is active #461

Errors

Matomo

Endpoints

Crons

Vorgeschriebene Prüfungen

Optionale Prüfungen

Matomo Settings

Logs

WordPress

WordPress Plugins

Server

Database

Browser