rhp-chiro commented 3 years ago

Hello, this issue is new to my site https://www.chiropratique-france.net

The Log for visitors seems to work just fine in my stats, but when I hit the button right above ( named in english Overview I believe) it seems to be stuck since this morning.. What to do from now? please see the jpeg attached, along with the system report below.. Thanks RP

              # Matomo

Version de l’extension Matomo: 4.4.1
Config existe et est accessible en écriture.: Oui ("$ABSPATH/wp-content/uploads/matomo/config/config.ini.php" )
JS Tracker existe et est accessible en écriture.: Oui ("$ABSPATH/wp-content/uploads/matomo/matomo.js" )
Répertoires de l4extension: Yes ([{"pluginsPathAbsolute":"$ABSPATH\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
Répertoire temporaire non accessible en écriture: Yes ($ABSPATH/wp-content/cache/matomo)
Version de Matomo: 4.4.1
Matomo site idSite: 1
Matomo Install Version: 1.3.0 (Install date: 2020-09-11 17:13:33)
Upgrades outstanding: No
Upgrade in progress: No

Endpoints

Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

Heure du serveur: 2021-08-16 15:07:39
Heure du site Web: 2021-08-16 17:07:39 (Les dates ci-dessous sont affichées dans le fuseau horaire du site Web)
Sync users & sites: Next run: 2021-08-16 17:13:31 (5 min 52s) ( Last started: 2021-08-15 17:14:16 (-23 heures 53 min). Last ended: 2021-08-15 17:14:16 (-23 heures 53 min). Interval: daily)
Archive: Next run: 2021-08-16 17:25:04 (17 min 25s) ( Last started: 2021-08-16 16:26:47 (-40 min 52s). Last ended: 2021-08-16 16:26:57 (-40 min 42s). Interval: hourly)
Update GeoIP DB: Next run: 2021-09-06 17:13:31 (21 jours 0 heures) ( Last started: 2021-08-07 17:13:55 (-8 jours 23 heures). Last ended: 2021-08-07 17:13:58 (-8 jours 23 heures). Interval: matomo_monthly)

Contrôles obligatoires

Version PHP >= : ok
PDO Extension: ok
PDO\MYSQL Extension: ok
MYSQLI Extension: ok
Extensions requises: ok
Fonctions requises: ok
Configuration PHP requise (php.ini): ok
Répertoires avec les droits d'accès en écriture: ok
Répertoires avec accès en écriture pour Gestionnaire de balises: ok

Vérifications facultatives

Statut du traqueur: ok
Limite mémoire: ok
Fuseau horaire: ok
Ouvrez l'URL: ok
PageSpeed désactivé: ok
GD > 2.x + Freetype (graphiques): ok
Autres extensions: ok
Autres fonctions: ok
Système de fichiers: ok
Dernière exécution d'archivage réussie: ok
Capacités de la base de données: ok
Warning Taille maximale des paquets: warning (Il est important de configurer une taille 'max_allowed_packet' dans votre base de données MySQL d'au moins 64MB. 32MB configuré en ce moment. )
Géolocalisation: ok
Mettre à jour via HTTPS: ok
Traceur JavaScript inscriptible ("/matomo.js"): ok
Supports Async Archiving: Yes
Location provider ID: geoip2php
Location provider available: Yes
Location provider working: Yes
Warning Proxy header: HTTP_X_FORWARDED_FOR (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more: https://matomo.org/faq/wordpress/how-do-i-fix-the-proxy-header-warning-in-the-matomo-for-wordpress-system-report/)
Had visit in last 5 days: Yes
Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

Matomo Settings

Track mode: default
Track codeposition: footer
Track api endpoint: default
Track js endpoint: default
Version history: 4.4.1, 4.3.1, 4.3.0, 4.2.0, 4.1.3
Core version: 4.4.1
Last tracking settings update: 1599837291
Last settings update: 1599837422

Logs

Aucun:

WordPress

Home URL: $site_url
Site URL: $site_url
WordPress Version: 5.8
Number of blogs: 1
Multisite Enabled: No
Network Enabled: No
WP_DEBUG: No
WP_DEBUG_DISPLAY: Yes
WP_DEBUG_LOG: No
DISABLE_WP_CRON: -
FORCE_SSL_ADMIN: Yes
WP_CACHE: Yes
CONCATENATE_SCRIPTS: -
COMPRESS_SCRIPTS: -
COMPRESS_CSS: -
ENFORCE_GZIP: -
WP_LOCAL_DEV: -
WP_CONTENT_URL: $site_url/wp-content
WP_CONTENT_DIR: $ABSPATH/wp-content
UPLOADS: -
BLOGUPLOADDIR: -
DIEONDBERROR: -
WPLANG: -
ALTERNATE_WP_CRON: -
WP_CRON_LOCK_TIMEOUT: 60
WP_DISABLE_FATAL_ERROR_HANDLER: -
MATOMO_SUPPORT_ASYNC_ARCHIVING: -
MATOMO_TRIGGER_BROWSER_ARCHIVING: -
MATOMO_ENABLE_TAG_MANAGER: -
MATOMO_SUPPRESS_DB_ERRORS: -
MATOMO_ENABLE_AUTO_UPGRADE: -
MATOMO_DEBUG: -
MATOMO_SAFE_MODE: -
MATOMO_GLOBAL_UPLOAD_DIR: -
MATOMO_LOGIN_REDIRECT: -
Permalink Structure: /%postname%/
Possibly uses symlink: No
Upload base url: $site_url/wp-content/uploads
Upload base dir: $ABSPATH/wp-content/uploads
Upload url: $site_url/wp-content/uploads/2021/08
Custom upload_path:
Custom upload_url_path:
Compatible content directory: Yes

WordPress Plugins

Advanced Editor Tools (previously TinyMCE Advanced): 5.6.0
Call Now Button: 0.4.3
Custom Facebook Feed Pro Personal: 3.18.2
Elementor: 3.3.1
Imagify: 1.10
Insert Headers and Footers: 1.6.0
Local Business Schema Lite: 1.2
Matomo Analytics - Ethical Stats. Powerful Insights.: 4.4.1
Photo Gallery: 1.5.81
Redirection: 5.1.3
Simply Schedule Appointments: 3.4.6.9
Slide Anything - Responsive Content / HTML Slider and Carousel: 2.3.38
Social Warfare: 4.3.0
Social Warfare - Pro: 4.3.0
Table of Contents Plus: 2106
UpdraftPlus - Backup/Restore: 1.16.59
WPForms Lite: 1.6.8.1
WP Google Review Slider: 7.8
WP Rocket: 3.9.1.1
Yoast SEO: 16.9
Active Plugins: 20 (call-now-button custom-facebook-feed-pro elementor imagify insert-headers-and-footers matomo photo-gallery redirection simply-schedule-appointments slide-anything social-warfare-pro social-warfare table-of-contents-plus tinymce-advanced updraftplus wordpress-seo wp-google-places-review-slider wp-rocket wpforms-lite wpspeed-localbusiness-schema)
Theme: astra (astra)

Server

Server Info: Apache
PHP OS: Linux
PHP Version: 7.3.27
PHP SAPI: fpm-fcgi
PHP Binary Name: php-fpm
PHP Error Reporting: 0 After bootstrap: 0
PHP Found Binary: php -q
Timezone: UTC
WP timezone: Europe/Paris
Locale: fr_FR
User Locale: fr_FR
Memory Limit: 512M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
WP Memory Limit: 40M
WP Max Memory Limit: 512M
Timezone version: 2020.4
Time: 1629126459
Max Execution Time: 165
Max Post Size: 130M
Max Upload Size: 134217728
Max Input Vars: 16000
Disabled PHP functions: Yes (_dyuweyrj4,_dyuweyrj4r,dl)
zlib.output_compression is off: Yes
Curl Version: 7.38.0, OpenSSL/1.0.1t
Suhosin installed: No

Database

MySQL Version: 5.6.50
Mysqli Connect: Yes
Force MySQL over Mysqli: No
DB Prefix: wp_
DB CHARSET: utf8mb4
DB COLLATE:
SHOW ERRORS: No
SUPPRESS ERRORS: No
Uses Socket: No
Uses IPv6: No
Matomo tables found: 136
DB tables exist: Yes
Matomo users found: 2
Matomo sites found: 1
Permissions requises: OK

Browser

Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:78.0) Gecko/20100101 Firefox/78.0)
Language: fr-fr,en-us,en

recap issue

mattmary commented 3 years ago

Hi @rhp-chiro

Sorry to read that you encounter some issues with our plugin.

Any chances you are familiar with the console? If yes, do you have any errors in the console when displaying this page?

Kind regards

Mat

tsteur commented 3 years ago

@rhp-chiro have you had a chance to look into above comment?

mattmary commented 2 years ago