nastikali commented 2 years ago

hello, we have an issue with the automated archiving. runs well when i sync the reports manually. tried to make a few changes to wp-config but it still not doing the job. here is the system report:

              # Errors

Error Letzter erfolgreicher Abschluss der Archivierung: error (Die Archivierung ist zuletzt am Donnerstag, 7. April 2022 16:37:11 erfolgreich gelaufen, also vor 3 Tage 16:18:57 )

Matomo

Matomo-Plugin-Version: 4.6.0
Config existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
JS Tracker existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/matomo.js" )
Plugin-Verzeichnisse: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
Tmp-Verzeichnis schreibbar: Yes ($abs_path/wp-content/cache/matomo)
Matomo-Version: 4.6.2
Matomo Blog idSite: 1
Installierte Matomo-Version: 4.6.0 (Install date: 2022-03-29 15:02:40)
Upgrades outstanding: No
Upgrade in progress: No

Endpoints

Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

Server-Zeit: 2022-04-11 08:56:08
Blog-Zeit: 2022-04-11 10:56:08 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
Sync users & sites: Next run: 2022-03-29 15:03:25 (-12 Tage 19 Stunden) ( Last started: Unbekannt. Last ended: Unbekannt. Interval: daily)
Archive: Next run: 2022-03-29 15:02:42 (-12 Tage 19 Stunden) ( Last started: Unbekannt. Last ended: Unbekannt. Interval: hourly)
Update GeoIP DB: Next run: 2022-03-29 15:03:15 (-12 Tage 19 Stunden) ( Last started: Unbekannt. Last ended: Unbekannt. Interval: matomo_monthly)

Vorgeschriebene Prüfungen

PHP-Version >= : ok
PDO Erweiterung: ok
PDO\MYSQL Erweiterung: ok
MYSQLI Erweiterung: ok
Weitere erforderliche Anforderungen: ok
Erforderliche Funktionen: ok
Benötigte PHP Konfiguration (php.ini): ok
Verzeichnisse mit Schreibzugriff: ok
Verzeichnisse mit Schreibzugriff auf Tag Manager: ok

Optionale Prüfungen

Empfohlene private Verzeichnisse: ok
64-bit PHP Binär: ok
Tracker-Status: ok
Speicherlimit: ok
Zeitzone: ok
Öffnen einer URL: ok
PageSpeed deaktiviert: ok
GD > 2.x + Freetype (graphics): ok
Andere Erweiterungen: ok
Andere Funktionen: ok
Dateisystem: ok
Error Letzter erfolgreicher Abschluss der Archivierung: error (Die Archivierung ist zuletzt am Donnerstag, 7. April 2022 16:37:11 erfolgreich gelaufen, also vor 3 Tage 16:18:57 )
Datenbankfähigkeiten: ok
Maximale Packetgröße: ok
Standorterkennung: ok
Update über HTTPS: ok
Supports Async Archiving: No
Location provider ID: geoip2php
Location provider available: Yes
Location provider working: Yes
Had visit in last 5 days: Yes
Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

Matomo Settings

Track mode: disabled
Track codeposition: header
Track api endpoint: default
Track js endpoint: default
Version history: 4.6.0
Core version: 4.6.2
Last tracking settings update: 1649261349
Track search: Yes
Track 404: Yes
Limit cookies: Yes
Last settings update: 1649261758

Logs

Keine:

WordPress

Home URL: $site_url
Site URL: $site_url
WordPress Version: 5.9.3
Number of blogs: 1
Multisite Enabled: No
Network Enabled: No
WP_DEBUG: Yes
WP_DEBUG_DISPLAY: Yes
WP_DEBUG_LOG: Yes
DISABLE_WP_CRON: -
FORCE_SSL_ADMIN: Yes
WP_CACHE: Yes
CONCATENATE_SCRIPTS: -
COMPRESS_SCRIPTS: -
COMPRESS_CSS: -
ENFORCE_GZIP: -
WP_LOCAL_DEV: -
WP_CONTENT_URL: $site_url/wp-content
WP_CONTENT_DIR: $abs_path/wp-content
UPLOADS: -
BLOGUPLOADDIR: -
DIEONDBERROR: -
WPLANG: -
ALTERNATE_WP_CRON: -
WP_CRON_LOCK_TIMEOUT: 60
WP_DISABLE_FATAL_ERROR_HANDLER: -
MATOMO_SUPPORT_ASYNC_ARCHIVING: No
MATOMO_TRIGGER_BROWSER_ARCHIVING: -
MATOMO_ENABLE_TAG_MANAGER: -
MATOMO_SUPPRESS_DB_ERRORS: -
MATOMO_ENABLE_AUTO_UPGRADE: -
MATOMO_DEBUG: -
MATOMO_SAFE_MODE: -
MATOMO_GLOBAL_UPLOAD_DIR: -
MATOMO_LOGIN_REDIRECT: -
Permalink Structure: /%postname%
Possibly uses symlink: No
Upload base url: $site_url/wp-content/uploads
Upload base dir: $abs_path/wp-content/uploads
Upload url: $site_url/wp-content/uploads/2022/04
Custom upload_path:
Custom upload_url_path:
Compatible content directory: Yes

WordPress Plugins

MU Plugins

1&1 Managed WordPress: 1.1.0
1&1 Product Subdomain: 1.1.0
IONOS Marketplace: 1.1.1

Plugins

Advanced Editor Tools (previously TinyMCE Advanced): 5.6.0
Antispam Bee: 2.11.0
Broken Link Checker: 1.11.16
Complianz | GDPR/CCPA Cookie Consent: 6.1.2
Elementor: 3.6.1
Envato Elements: 2.0.11
GDPR Cookie Consent: 2.1.1
IONOS Assistant: 7.3.3
IONOS Help: 2.1.1
IONOS Login: 2.1.1
IONOS Navigation: 1.0.2
Kadence Blocks – Gutenberg Blocks for Page Builder Features: 2.3.0
Limit Login Attempts Reloaded: 2.24.0
Matomo Analytics - Ethical Stats. Powerful Insights.: 4.6.0
Real Cookie Banner (Free): 2.16.1
Statify: 1.8.3
The Events Calendar: 5.14.1
WPForms Lite: 1.7.3
WPForms Multilingual: 0.2.0
WPML Media: 2.7.0
WPML Multilingual CMS: 4.5.5
WPML SEO: 2.0.1
WPML String Translation: 3.2.1
Yoast SEO: 18.4.1
Active Plugins: 22 (sitepress-multilingual-cms wp-seo-multilingual antispam-bee broken-link-checker complianz-gdpr elementor envato-elements ionos-assistant ionos-help-center ionos-navigation ionos-sso kadence-blocks limit-login-attempts-reloaded matomo statify the-events-calendar tinymce-advanced wordpress-seo wpforms-lite wpml-media-translation wpml-string-translation wpml-wpforms)
Theme: customizr (customizr)

Server

Server Info: Apache
PHP OS: Linux
PHP Version: 7.4.28
PHP SAPI: cgi-fcgi
PHP Binary Name: php7.4
PHP Error Reporting: 0 After bootstrap: 0
PHP Found Binary: php7.4 -q
Timezone: UTC
WP timezone: +02:00
Locale: de_DE
User Locale: de_DE
Memory Limit: 1024M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
WP Memory Limit: 40M
WP Max Memory Limit: 1024M
Timezone version: 2021.5
Time: 1649667368
Max Execution Time: 30
Max Post Size: 128M
Max Upload Size: 134217728
Max Input Vars: 1000
Disabled PHP functions: No
zlib.output_compression is off: Yes
Curl Version: 7.64.0, OpenSSL/1.1.1n
Suhosin installed: No

Database

MySQL Version: 5.5.5
Mysqli Connect: Yes
Force MySQL over Mysqli: No
DB Prefix: wvmewr944m
DB CHARSET: utf8
DB COLLATE:
SHOW ERRORS: Yes
SUPPRESS ERRORS: No
Uses Socket: No
Uses IPv6: No
Matomo tables found: 69
DB tables exist: Yes
Matomo users found: 8
Matomo sites found: 1
Erforderliche Berechtigungen: OK

Browser

Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.84 Safari/537.36)
Language: en-us,en

mattmary commented 2 years ago

Hi @nastikali

You can try to debug the process by adding the following constant in your wp-config.php file: define( 'WP_DEBUG', true );

You can also try to disable the auto archiving by adding in the same file the following constant: define('MATOMO_SUPPORT_ASYNC_ARCHIVING', false);

Kind regards

Mat

mattmary commented 2 years ago

Hi @nastikali

Do you have an update on this issue?

Kind regards

Mat

mattmary commented 2 years ago

HI @nastikali

Without any answer, I close this issue. Feel free to open a new one if you need further support. Kind regards

Mat

matomo-org / matomo-for-wordpress

Automated archiving not working #594

Matomo

Endpoints

Crons

Vorgeschriebene Prüfungen

Optionale Prüfungen

Matomo Settings

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WordPress

WordPress Plugins

MU Plugins

Plugins

Server

Database

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