janhamer commented 2 years ago

we see that on some wordpress sites the archive cron job is not executed correctly. the job is started correctly and then aborted due to php errors. this is also happening when starting the task manually.

error message in log: PHP message: PHP Fatal error: Uncaught Error: Call to undefined function Piwik\CliMulti\getmypid() in /www/wp-content/plugins/matomo/app/core/CliMulti/Process.php:125

matomo wp plugin: 4.11.0 php: 8.1.8 wp: 6.0.1

mattmary commented 2 years ago

Hi @janhamer

Sorry to hear that you encounter some issues with our plugin.

Can you copy paste your system report available from the menu Matomo Analytics > Diagnostics. Can you also explain how to reproduce this issue? Kind regards

Mat

janhamer commented 2 years ago

              # Matomo

Matomo-Plugin-Version: 4.11.0
Config existiert und ist schreibbar.: Ja ("$WP_CONTENT_DIR//uploads/matomo/config/config.ini.php" )
JS Tracker existiert und ist schreibbar.: Ja ("$WP_CONTENT_DIR//uploads/matomo/matomo.js" )
Plugin-Verzeichnisse: Yes ([{"pluginsPathAbsolute":"\/www\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
Tmp-Verzeichnis schreibbar: Yes ($WP_CONTENT_DIR//cache/matomo)
Matomo-Version: 4.11.0
Matomo Blog idSite: 1
Installierte Matomo-Version: No
Upgrades outstanding: No
Upgrade in progress: No

Endpoints

Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

Server-Zeit: 2022-08-12 05:36:30
Blog-Zeit: 2022-08-12 07:36:30 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
Sync users & sites: Next run: 2022-08-12 17:03:54 (9 Stunden 27 Minuten) ( Last started: 2022-08-11 17:04:25 (-14 Stunden 32 Minuten). Last ended: 2022-08-11 17:04:25 (-14 Stunden 32 Minuten). Interval: daily)
Archive: Next run: 2022-08-12 08:03:54 (27 Minuten 24s) ( Last started: 2022-08-12 07:04:36 (-31 Minuten 54s). Last ended: 2022-07-25 12:04:14 (-17 Tage 19 Stunden). Interval: hourly)
Update GeoIP DB: Next run: 2022-08-28 17:03:54 (16 Tage 9 Stunden) ( Last started: 2022-07-29 17:03:54 (-13 Tage 14 Stunden). Last ended: 2022-07-29 17:04:00 (-13 Tage 14 Stunden). Interval: matomo_monthly)

Vorgeschriebene Prüfungen

PHP-Version >= : ok
PDO Erweiterung: ok
PDO\MYSQL Erweiterung: ok
MYSQLI Erweiterung: ok
Weitere erforderliche Anforderungen: ok
Erforderliche Funktionen: ok
Benötigte PHP Konfiguration (php.ini): ok
Verzeichnisse mit Schreibzugriff: ok
Verzeichnisse mit Schreibzugriff auf Tag Manager: ok

Optionale Prüfungen

64-bit PHP Binär: ok
Tracker-Status: ok
Speicherlimit: ok
Zeitzone: ok
Öffnen einer URL: ok
PageSpeed ist deaktiviert: ok
GD > 2.x + FreeType (Grafiken): ok
Andere Erweiterungen: ok
Warning Andere Funktionen: warning (shell_exec Es wird empfohlen diese eingebaute Funktion von PHP zu aktivieren. Lesen Sie folgendes, um mehr zu erfahren. set_time_limit mail parse_ini_file glob gzopen md5_file )
Dateisystem: ok
Letzter erfolgreicher Abschluss der Archivierung: ok
Datenbankfähigkeiten: ok
Warning Maximale Packetgröße: warning (Es wird empfohlen die 'max_allowed_packet' Größe in Ihrer MySQL Datenbank auf mindestens 64MB zu erhöhen. Aktuell ist 32MB eingestellt. )
Standorterkennung: ok
Update über HTTPS: ok
Supports Async Archiving: No
Location provider ID: geoip2php
Location provider available: Yes
Location provider working: Yes
Warning Proxy header: HTTP_X_REAL_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more: https://matomo.org/faq$abs_path/how-do-i-fix-the-proxy-header-warning-in-the-matomo-for-wordpress-system-report/)
Warning Proxy header: HTTP_X_FORWARDED_FOR (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more: https://matomo.org/faq$abs_path/how-do-i-fix-the-proxy-header-warning-in-the-matomo-for-wordpress-system-report/)
Had visit in last 5 days: Yes
Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app)

Matomo Settings

Track mode: disabled
Track codeposition: footer
Track api endpoint: default
Track js endpoint: default
Version history: 4.11.0, 4.10.0, 4.6.0, 4.4.1, 4.3.1
Core version: 4.11.0
Last tracking settings update: 1649236437
Last settings update: 1649236437
Delete all data uninstall: No
Show get started page: 0

Logs

Keine:

WordPress

Home URL: $site_url
Site URL: $site_url
WordPress Version: 6.0.1
Number of blogs: 1
Multisite Enabled: No
Network Enabled: No
WP_DEBUG: No
WP_DEBUG_DISPLAY: Yes
WP_DEBUG_LOG: No
DISABLE_WP_CRON: -
FORCE_SSL_ADMIN: Yes
WP_CACHE: No
CONCATENATE_SCRIPTS: -
COMPRESS_SCRIPTS: -
COMPRESS_CSS: -
ENFORCE_GZIP: -
WP_LOCAL_DEV: -
WP_CONTENT_URL: $site_url/wp-content
WP_CONTENT_DIR: $WP_CONTENT_DIR/
UPLOADS: -
BLOGUPLOADDIR: -
DIEONDBERROR: -
WPLANG: -
ALTERNATE_WP_CRON: -
WP_CRON_LOCK_TIMEOUT: 60
WP_DISABLE_FATAL_ERROR_HANDLER: -
MATOMO_SUPPORT_ASYNC_ARCHIVING: -
MATOMO_TRIGGER_BROWSER_ARCHIVING: -
MATOMO_ENABLE_TAG_MANAGER: -
MATOMO_SUPPRESS_DB_ERRORS: -
MATOMO_ENABLE_AUTO_UPGRADE: -
MATOMO_DEBUG: -
MATOMO_SAFE_MODE: -
MATOMO_GLOBAL_UPLOAD_DIR: -
MATOMO_LOGIN_REDIRECT: -
Permalink Structure: /%postname%/
Possibly uses symlink: No
Upload base url: $site_url/wp-content/uploads
Upload base dir: $WP_CONTENT_DIR//uploads
Upload url: $site_url/wp-content/uploads/2022/08
Custom upload_path:
Custom upload_url_path:
Compatible content directory: Yes

WordPress Plugins

Add menu separators to navigation: 2.1.3
Beaver Builder Plugin (Pro Version): 2.5.5.3
Beaver Themer: 1.4.2.2
Borlabs Cookie - Cookie Opt-in: 2.2.54
Classic Editor: 1.6.2
Clean Image Filenames: 1.3
Enable Media Replace: 3.6.3
Flywheel Cloud Root wp-load.php Fix: 1.0.0
Google XML Sitemaps: 4.1.5
Imagify: 2.0
Matomo Analytics - Ethical Stats. Powerful Insights.: 4.11.0
Phoenix Media Rename: 3.8.6
Redirection: 5.3.2
Regenerate Thumbnails: 3.1.5
TranslatePress - Multilingual: 2.3.4
Ultimate Addons for Beaver Builder: 1.34.6
WP-Sweep: 1.1.5
WP Crontrol: 1.14.0
Yoast Duplicate Post: 4.5
Yoast SEO: 19.5.1
Active Plugins: 19 (bb-plugin bb-theme-builder bb-ultimate-addon borlabs-cookie classic-editor clean-image-filenames duplicate-post enable-media-replace flywheel-cloud-wp-load-fix-master google-sitemap-generator imagify matomo mhm-menu-separator phoenix-media-rename redirection regenerate-thumbnails translatepress-multilingual wp-crontrol wp-sweep)
Theme: bb-theme (bb-theme-child)

Server

Server Info: Flywheel/5.1.0
PHP OS: Linux
PHP Version: 8.1.8
PHP SAPI: fpm-fcgi
PHP Binary Name: php-fpm8.1
PHP Error Reporting: 4437 After bootstrap: 4437
Timezone: UTC
WP timezone: Europe/Berlin
Locale: de_DE
User Locale: de_DE
Memory Limit: 128M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
WP Memory Limit: 128M
WP Max Memory Limit: 128M
Timezone version: 0.system
Time: 1660282590
Max Execution Time: 178
Max Post Size: 300M
Max Upload Size: 314572800
Max Input Vars: 10000
Disabled PHP functions: Yes (disk_free_space,diskfreespace,dl,exec,fpassthru,getmypid,getmyuid,highlight_file,link,opcache_compile_file,opcache_get_configuration,opcache_is_script_cached,passthru,pcntl_alarm,pcntl_exec,pcntl_fork,pcntl_get_last_error,pcntl_getpriority,pcntl_setpriority,pcntl_signal,pcntl_signal_dispatch,pcntl_sigprocmask,pcntl_sigtimedwait,pcntl_sigwaitinfo,pcntl_strerror,pcntl_wait,pcntl_waitpid,pcntl_wexitstatus,pcntl_wifcontinued,pcntl_wifexited,pcntl_wifsignaled,pcntl_wifstopped,pcntl_wstopsig,pcntl_wtermsig,phpinfo,popen,posix_ctermid,posix_getcwd,posix_getegid,posix_geteuid,posix_getgid,posix_getgrgid,posix_getgrnam,posix_getgroups,posix_getlogin,posix_getpgid,posix_getpgrp,posix_getpid,posix_getppid,posix_getpwnam,posix_getpwuid,posix_getrlimit,posix_getsid,posix_getuid,posix_isatty,posix_kill,posix_mkfifo,posix_setegid,posix_seteuid,posix_setgid,posix_setpgid,posix_setsid,posix_setuid,posix_times,posix_ttyname,posix_uname,proc_close,proc_get_status,proc_nice,proc_open,proc_terminate,shell_exec,show_source,socket_listen,source,system,virtual)
zlib.output_compression is off: Yes
Curl Version: 7.68.0, OpenSSL/1.1.1f
Suhosin installed: No

Database

MySQL Version: 5.7.37
Mysqli Connect: Yes
Force MySQL over Mysqli: No
DB Prefix: kvr3hpu_
DB CHARSET: utf8
DB COLLATE:
SHOW ERRORS: No
SUPPRESS ERRORS: No
Uses Socket: No
Uses IPv6: No
Matomo tables found: 149
DB tables exist: Yes
Matomo users found: 2
Matomo sites found: 1
Erforderliche Berechtigungen: OK

Browser

Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:103.0) Gecko/20100101 Firefox/103.0)
Language: de,en-us,en

mattmary commented 2 years ago

Hello @janhamer

Thanks. Can you explain me how you get this issue? Kind regards

Mat

janhamer commented 2 years ago

occurs when archiving via cron. we have already deactivated all other plugins as a test, but this does not change the behavior.

mattmary commented 2 years ago

Hi @janhamer

The getmypid function is disabled in your hosting. I can't do anything for that. Please enable it to make it work.

Kind regards

Mat

matomo-org / matomo-for-wordpress

4.11.0 archive cron is stopping due to php fatal errors #638

Endpoints

Crons

Vorgeschriebene Prüfungen

Optionale Prüfungen

Matomo Settings

Logs

WordPress

WordPress Plugins

Server

Database

Browser