itsalexandersimon commented 1 year ago

Dear All, Managed WordPress by IONOS; after installing and activating the WP Plugin, it appeared that my whole WP site was down (internal server errors).

With some patience and several reloads, I entered the Plugin directory and deactivated the Matomo WP Plugin. Now everything is back to normal.

On the Matomo Forum, I found reports related to WP 6.2 and PHP 8 - IONOS recently upgraded to WP 6.2 and PHP 8, so maybe it’s not a IONOS issue but rather an incompatibility with the current version of those two products.

The issues occurred right after activating the Matomo plugin. On the starting page, I saw a warning message (warning about PHP and MySQL - contradicting the diagnosis report below) and managed to copy the diagnosis output:

              # Errors

Error PHP cli Version: (Your PHP cli version is not compatible with the Matomo requirements. Please upgrade your PHP cli version, otherwise, you might have some archiving errors)
Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension)

Matomo

Matomo-Plugin-Version: 4.14.1
Config existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
JS Tracker existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/matomo.js" )
Plugin-Verzeichnisse: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
Tmp-Verzeichnis schreibbar: Yes ($abs_path/wp-content/cache/matomo)
Matomo-Version: 4.14.1
Matomo Blog idSite: 1
Installierte Matomo-Version: 4.14.1 (Install date: 2023-04-28 18:15:19)
Upgrades outstanding: No
Upgrade in progress: No

Endpoints

Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

Server-Zeit: 2023-04-28 18:18:24
Blog-Zeit: 2023-04-28 18:18:24 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
Sync users & sites: Next run: 2023-04-29 18:17:56 (23 hours 59 min) ( Last started: 2023-04-28 18:18:02 (-22s). Last ended: 2023-04-28 18:18:02 (-22s). Interval: daily)
Archive: Next run: 2023-04-28 19:15:23 (56 min 59s) ( Last started: 2023-04-28 18:15:23 (-3 min 1s). Last ended: 2023-04-28 18:15:24 (-3 min 0s). Interval: hourly)
Update GeoIP DB: Next run: 2023-05-28 18:17:56 (29 days 23 hours) ( Last started: 2023-04-28 18:18:02 (-22s). Last ended: 2023-04-28 18:18:03 (-21s). Interval: matomo_monthly)

Vorgeschriebene Prüfungen

PHP version >= 7.2.5: ok
PDO extension: ok
PDO\MYSQL extension: ok
MYSQLI extension: ok
Other required extensions: ok
Required functions: ok
Required PHP configuration (php.ini): ok
Directories with write access: ok
Directories with write access for Tag Manager: ok

Optionale Prüfungen

64-bit PHP Binary: ok
Tracker status: ok
Memory limit: ok
Time zone: ok
Open URL: ok
GD > 2.x + FreeType (graphics): ok
Other extensions: ok
Other functions: ok
Filesystem: ok
Last Successful Archiving Completion: ok
Database abilities: ok
Max Packet Size: ok
Geolocation: ok
Update over HTTPS: ok
Supports Async Archiving: No
Location provider ID: geoip2php
Location provider available: Yes
Location provider working: Yes
Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

Matomo Settings

Track mode: disabled
Track codeposition: footer
Track api endpoint: default
Track js endpoint: default
Version history: 4.14.1
Core version: 4.14.1
Last tracking settings update: 1682705875
Last settings update: 1682705875

Logs

Keine:

WordPress

Home URL: $site_url
Site URL: $site_url
WordPress Version: 6.2
Number of blogs: 1
Multisite Enabled: No
Network Enabled: No
WP_DEBUG: No
WP_DEBUG_DISPLAY: Yes
WP_DEBUG_LOG: No
DISABLE_WP_CRON: -
FORCE_SSL_ADMIN: Yes
WP_CACHE: No
CONCATENATE_SCRIPTS: -
COMPRESS_SCRIPTS: -
COMPRESS_CSS: -
ENFORCE_GZIP: -
WP_LOCAL_DEV: -
WP_CONTENT_URL: $site_url/wp-content
WP_CONTENT_DIR: $abs_path/wp-content
UPLOADS: -
BLOGUPLOADDIR: -
DIEONDBERROR: -
WPLANG: -
ALTERNATE_WP_CRON: -
WP_CRON_LOCK_TIMEOUT: 60
WP_DISABLE_FATAL_ERROR_HANDLER: -
MATOMO_SUPPORT_ASYNC_ARCHIVING: -
MATOMO_TRIGGER_BROWSER_ARCHIVING: -
MATOMO_ENABLE_TAG_MANAGER: -
MATOMO_SUPPRESS_DB_ERRORS: -
MATOMO_ENABLE_AUTO_UPGRADE: -
MATOMO_DEBUG: -
MATOMO_SAFE_MODE: -
MATOMO_GLOBAL_UPLOAD_DIR: -
MATOMO_LOGIN_REDIRECT: -
Permalink Structure: /%postname%
Possibly uses symlink: No
Upload base url: $site_url/wp-content/uploads
Upload base dir: $abs_path/wp-content/uploads
Upload url: $site_url/wp-content/uploads/2023/04
Custom upload_path:
Custom upload_url_path:
Compatible content directory: Yes

WordPress Plugins

MU Plugins

1&1 Managed WordPress: 1.1.0
1&1 Product Subdomain: 1.1.0
IONOS Marketplace: 1.1.5

Plugins

Customizer Reset - Export & Import: 1.2
Elementor: 3.12.2
Elementor Pro: 3.12.3
ElementsKit Lite: 2.8.7
ElementsKit Pro: 3.2.1
Envato Elements: 2.0.12
Essential Addons for Elementor: 5.7.1
Essential Addons for Elementor - Pro: 5.4.8
GetGenie AI: 3.5.2
IONOS Assistant: 8.5.2
IONOS Help: 2.2.1
IONOS Login: 2.2.1
IONOS Navigation: 1.0.7
IONOS Performance: 2.0.3
MailOptin - Lite: 1.2.58.1
Matomo Analytics - Ethical Stats. Powerful Insights.: 4.14.1
Newsletter, SMTP, Email marketing and Subscribe forms by Sendinblue: 3.1.59
OTGS Installer: 3.0.3
Page Builder Framework Premium Addon: 2.9.1
Popup Trigger URL for Elementor Pro: 1.0.5
Template Kit Import: 1.0.14
Templately: 2.1.0
Active Plugins: 22 (customizer-reset elementor-pro elementor elementskit-lite elementskit envato-elements essential-addons-elementor essential-addons-for-elementor-lite getgenie ionos-assistant ionos-help-center ionos-navigation ionos-performance ionos-sso mailin mailoptin matomo otgs-installer-plugin popup-trigger-url-for-elementor-pro template-kit-import templately wpbf-premium)
Theme: page-builder-framework (page-builder-framework)

Server

Server Info: Apache
Apache AddHandler support: Supported
PHP OS: Linux
PHP Version: 7.4.33
PHP SAPI: cgi-fcgi
PHP Binary Name: /usr/lib/cgi-bin/php7.4
PHP Maxmind DB extension: Not loaded
PHP Error Reporting: After bootstrap: 0
PHP Found Binary: /usr/lib/cgi-bin/php7.4 -q
Timezone: UTC
WP timezone: +00:00
Locale: de_DE
User Locale: en_US
Memory Limit: 1024M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
WP Memory Limit: 40M
WP Max Memory Limit: 1024M
Timezone version: 2022.1
Time: 1682705906
Max Execution Time: 30
Max Post Size: 128M
Max Upload Size: 134217728
Max Input Vars: 1000
Disabled PHP functions: No
zlib.output_compression is off: Yes
Curl Version: 7.64.0, OpenSSL/1.1.1n
Suhosin installed: No

PHP cli

Error PHP cli Version: (Your PHP cli version is not compatible with the Matomo requirements. Please upgrade your PHP cli version, otherwise, you might have some archiving errors)
Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension)

Database

MySQL Version: 5.5.5
Mysqli Connect: Yes
Force MySQL over Mysqli: No
DB Prefix: c188ubnpwx
DB CHARSET: utf8
DB COLLATE:
SHOW ERRORS: No
SUPPRESS ERRORS: No
Uses Socket: No
Uses IPv6: No
Matomo tables found: 38
DB tables exist: Yes
Matomo users found: 1
Matomo sites found: 1
Erforderliche Berechtigungen: OK

Browser

Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36)
Language: de-de,de,en-us,en

siegel-websites commented 1 year ago

same here. matomo isnt working since dec 22 with ionos

MatomoForumNotifications commented 1 year ago

This issue has been mentioned on Matomo forums. There might be relevant details there:

https://forum.matomo.org/t/internal-server-error-ionos/50358/8

mattmary commented 1 year ago

Hello @itsalexandersimon

The warning you get from the PHP Cli version might be due to an incorrect detection of the PHP Cli to use by our plugin (Some hosting providers have custom ways to set up the PHP Cli, and so, it leads to plugin errors).

I'm not sure it could explain the WordPress error you get: we would need more information from your PHP error log or your WordPress log files to be sure.

But to fix this PHP Cli detection problem, you have two approaches:

first, force the PHP Cli to use in the Matomo configuration. Your hosting provider will tell you which path to use. Then please apply the configuration update I explained in this answer: https://github.com/matomo-org/matomo-for-wordpress/issues/647#issuecomment-1409284712
Or, you can disable usage of the PHP Cli by disabling the async mode (there are two ways to archive data in Matomo, one synced, and one asynced. Only the asynced one uses the PHP Cli). To do so, please add the following content in your wp-config.php file:
```
if (!defined('MATOMO_SUPPORT_ASYNC_ARCHIVING')) {
define('MATOMO_SUPPORT_ASYNC_ARCHIVING'. false);
}
```

Those two approaches should solve the warnings you get in your system report.

If you still encounter some fatal issues in your back-office, please share with us your php error log and your wordpress log. (You can also email it at wordpress@matomo.org).

Kind regards

Mat

mattmary commented 1 year ago

Hello @siegel-websites @itsalexandersimon

We have another IONOS related issue: #778

With your system report, it seems that your hosting provider installs some custom plugins.

Do you have shell access in your web server? If yes, would you mind giving the output of the following command? find wp-content/plugins -type d -name php-di

It seems one of the ionos plugin embed a PHP-DI version incompatible with Matomo. It would like to check which one is it, to check if you can disable it.

Thanks in advance

Kind regards

Mat

itsalexandersimon commented 1 year ago

Hello @mattmary Thank you for your suggestions: I ran the command for you via SSH: find wp-content/plugins -type d -name php-di

The output was empty.

JFYI - I use a "Managed WordPress" installation at IONOS, which comes indeed with some plugins that are "mandatory." (I did not try to disable them).

Currently, I have uninstalled Matomo. Nevertheless, I will check whether logging information is available.

Otherwise, I will collect it during my next attempt; during that, I will also try your further hints.

With best wishes, Alexander

PS: Closing was not intended, so I reopened the case-

mattmary commented 1 year ago

Hello @itsalexandersimon

Thanks for your feedback.

Another user has also a IONOS hosting and we have identified potentially two problems:

Some SQL queries which fail. Maybe the user account you use to connect to your database does not have the LOCK right. Could you check?
The PHP CLI detected by Matomo is not the expected one (Your hosting provider has a custom configuration to manage it). You'll have to force its usage in the Matomo configuration. This user explained how he proceed to set up a custom PHP CLI configuration in this comment https://github.com/matomo-org/matomo-for-wordpress/issues/792#issuecomment-1548075613. You might adjust the path in your configuration if you use a different configuration than PHP8.0.

Please let me know if it solves your issue. Kind regards

Mat

mattmary commented 1 year ago

Hello @itsalexandersimon

Have you been able to fix your problem? Kind regards

Mat

itsalexandersimon commented 1 year ago

Hi Mat, Not yet. I will investigate it in more detail after finalizing a critical release.

Kind regards, Alexander

mattmary commented 1 year ago

All good. Let us know.

Kind regards

Mat

empyfi commented 1 year ago

Also having the same issue with IONOS and Matomo, PHP 8.0/8.1/8.2 tested with the same error. Having tried the above linked custom configuration to php 8.1 CLI, now it is working. Is this "solution" stable enough to be persistant even after updates of matomo? Are ary any changes planned on Matomo side in order to automate the PHP recognition?

mattmary commented 1 year ago

Hello @empyfi

The config.ini.php file is not updated during Matomo upgrades: only the global.ini.php one. So no worries, you won't have anything to do when the plugin will be upgraded. Kind regards

Mat

itsalexandersimon commented 3 months ago

Dear Mat, Dear All, Today I returned to the Matomo WP Plugin and IONOS is still my hoster. Installing and activating the plugin today (about 1 year later) did not trigger the internal error message anymore.

However, my WP dashboard shows this warning message that can also be found in the Matomo Diagnostics section: There are some errors in the Matomo Diagnostics System report that may prevent the plugin for working normally.

How can I resolve any issues triggering it? Please find a copy of the system report below.

PS: IONOS notified me that they will soon upgrade me to WP 6.5.4., as I am using a managed WP hosting. Just in case.

With best wishes, Alexander

              # Matomo

Matomo Plugin Version: 5.0.8
Config exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
JS Tracker exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/matomo.js" )
Plugin directories: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/plugins"}])
Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
Matomo Version: 5.0.3
Matomo Blog idSite: 1
Matomo Install Version: 5.0.8 (Install date: 2024-06-11 11:04:00)
Upgrades outstanding: No
Upgrade in progress: No

Endpoints

Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

Server time: 2024-06-11 11:06:00
Blog time: 2024-06-11 11:06:00 (Below dates are shown in blog timezone)
Sync users & sites: Next run: 2024-06-12 11:05:22 (23 hours 59 min) ( Last started: 2024-06-11 11:05:24 (-36s). Last ended: 2024-06-11 11:05:24 (-36s). Interval: daily)
Archive: Next run: 2024-06-11 12:04:05 (58 min 5s) ( Last started: 2024-06-11 11:04:06 (-1 min 54s). Last ended: 2024-06-11 11:04:06 (-1 min 54s). Interval: hourly)
Update GeoIP DB: Next run: 2024-07-11 11:04:36 (29 days 23 hours) ( Last started: 2024-06-11 11:04:39 (-1 min 21s). Last ended: 2024-06-11 11:04:40 (-1 min 20s). Interval: matomo_monthly)

Mandatory checks

PHP version >= 7.2.5: ok
PDO extension: ok
PDO\MYSQL extension: ok
MYSQLI extension: ok
Other required extensions: ok
Required functions: ok
Required PHP configuration (php.ini): ok
Directories with write access: ok
Directories with write access for Tag Manager: ok

Optional checks

64-bit PHP Binary: ok
Tracker status: ok
Memory limit: ok
Time zone: ok
Open URL: ok
GD > 2.x + FreeType (graphics): ok
Other extensions: ok
Other functions: ok
Filesystem: ok
Last Successful Archiving Completion: ok
Database abilities: ok
Max Packet Size: ok
Geolocation: ok
Update over HTTPS: ok
Mobile Messaging SMS Provider: ok
Supports Async Archiving: No
Async Archiving Disabled in Setting: No
Location provider ID: geoip2php
Location provider available: Yes
Location provider working: Yes
Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

Matomo Settings

Track mode: disabled
Track ecommerce: Yes
Track codeposition: footer
Track api endpoint: default
Track js endpoint: default
Version history: 5.0.8
Core version: 5.0.3
Last tracking settings update: 1718103921
Last settings update: 1718103921

Logs

None:

WordPress

Home URL: $site_url
Site URL: $site_url
WordPress Version: 6.5.3
Number of blogs: 1
Multisite Enabled: No
Network Enabled: No
WP_DEBUG: No
WP_DEBUG_DISPLAY: Yes
WP_DEBUG_LOG: No
DISABLE_WP_CRON: -
FORCE_SSL_ADMIN: Yes
WP_CACHE: Yes
CONCATENATE_SCRIPTS: -
COMPRESS_SCRIPTS: -
COMPRESS_CSS: -
ENFORCE_GZIP: -
WP_LOCAL_DEV: -
WP_CONTENT_URL: $site_url/wp-content
WP_CONTENT_DIR: $abs_path/wp-content
UPLOADS: -
BLOGUPLOADDIR: -
DIEONDBERROR: -
WPLANG: -
ALTERNATE_WP_CRON: -
WP_CRON_LOCK_TIMEOUT: 60
WP_DISABLE_FATAL_ERROR_HANDLER: -
MATOMO_SUPPORT_ASYNC_ARCHIVING: -
MATOMO_ENABLE_TAG_MANAGER: -
MATOMO_SUPPRESS_DB_ERRORS: -
MATOMO_ENABLE_AUTO_UPGRADE: -
MATOMO_DEBUG: -
MATOMO_SAFE_MODE: -
MATOMO_GLOBAL_UPLOAD_DIR: -
MATOMO_LOGIN_REDIRECT: -
Permalink Structure: /%postname%/
Possibly uses symlink: No
Upload base url: $site_url/wp-content/uploads
Upload base dir: $abs_path/wp-content/uploads
Upload url: $site_url/wp-content/uploads/2024/06
Custom upload_path:
Custom upload_url_path:
Compatible content directory: Yes
WP_Filesystem Initialized: Yes

WordPress Plugins

MU Plugins

1&1 Managed WordPress: 1.1.0
1&1 Product Subdomain: 1.1.0
IONOS Marketplace: 1.1.6

Plugins

Complianz - Terms and Conditions: 1.2.8
Complianz Privacy Suite (GDPR/CCPA) premium: 7.1.1
Customizer Reset - Export & Import: 1.4
Elementor: 3.21.8
Elementor Pro: 3.21.3
ElementsKit Lite: 3.2.0
ElementsKit Pro: 3.6.3
Envato Elements: 2.0.13
Essential Addons for Elementor: 5.9.24
Essential Addons for Elementor - Pro: 5.8.16
Imagify: 2.2.2
IONOS Help: 2.2.1
IONOS Login: 2.2.1
IONOS Navigation: 1.0.7
MailOptin - Lite: 1.2.69.1
Matomo Analytics - Ethical Stats. Powerful Insights.: 5.0.8
Page Builder Framework Premium Addon: 2.10.0.2
Template Kit Import: 1.0.15
Templately: 3.0.8
UpdraftPlus - Backup/Restore: 2.24.3.26
Wordfence Security: 7.11.6 (Network enabled)
WPML Media Translation: 2.7.4
WPML Multilingual CMS: 4.6.11
WPML SEO: 2.1.0
WPML String Translation: 3.2.12
WP Rocket: 3.16
Yoast SEO: 22.8
Yoast SEO Premium: 22.8
Active Plugins: 28 (sitepress-multilingual-cms:4.6.11 wp-seo-multilingual:2.1.0 complianz-gdpr-premium:7.1.1 complianz-terms-conditions:1.2.8 customizer-reset:1.4 elementor-pro:3.21.3 elementor:3.21.8 elementskit-lite:3.2.0 elementskit:3.6.3 envato-elements:2.0.13 essential-addons-elementor:5.8.16 essential-addons-for-elementor-lite:5.9.24 imagify:2.2.2 ionos-help-center:2.2.1 ionos-navigation:1.0.7 ionos-sso:2.2.1 mailoptin:1.2.69.1 matomo:5.0.8 template-kit-import:1.0.15 templately:3.0.8 updraftplus:2.24.3.26 wordfence:7.11.6 wordpress-seo-premium:22.8 wordpress-seo:22.8 wp-rocket:3.16 wpbf-premium:2.10.0.2 wpml-media-translation:2.7.4 wpml-string-translation:3.2.12)
Theme: page-builder-framework (page-builder-framework-child)

Server

Server Info: Apache
Apache AddHandler support: Supported
PHP OS: Linux
PHP Version: 7.4.33
PHP SAPI: cgi-fcgi
PHP Binary Name: /usr/lib/cgi-bin/php7.4
PHP Maxmind DB extension: Not loaded
PHP Error Reporting: 0 After bootstrap: 0
PHP Found Binary: /usr/lib/cgi-bin/php7.4 -q
Timezone: UTC
WP timezone: +00:00
Locale: en_US
User Locale: en_US
Memory Limit: 1024M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
WP Memory Limit: 256M
WP Max Memory Limit: 1024M
Timezone version: 2022.1
Time: 1718103962
Max Execution Time: 30
Max Post Size: 128M
Max Upload Size: 134217728
Max Input Vars: 1000
Disabled PHP functions: No
zlib.output_compression is off: Yes
Curl Version: 7.74.0, OpenSSL/1.1.1w
Suhosin installed: No

PHP cli

PHP CLI Version: Usage: php7.4 [-q] [-h] [-s] [-v] [-i] [-f ] php7.4 [args...] -a Run interactively -b | Bind Path for external FASTCGI Server mode -C Do not chdir to the script's directory -c | Look for php.ini file in this directory -n No php.ini file will be used -d foo[=bar] Define INI entry foo with value 'bar' -e Generate extended information for debugger/profiler -f Parse . Implies `-q' -h This help -i PHP information -l Syntax check only (lint) -m Show compiled in modules -q Quiet-mode. Suppress HTTP Header output. -s Display colour syntax highlighted source. -v Version number -w Display source with stripped comments and whitespace. -z Load Zend extension . -T Measure execution time of script repeated times. (The detected PHP CLI version does not match the PHP web version. To avoid archiving errors, enable archiving via HTTP requests, or manually set the path to your PHP CLI executable to the one for PHP version 7.4.33.)
MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension)

Database

MySQL Version: 5.5.5
Mysqli Connect: Yes
Force MySQL over Mysqli: No
DB Prefix: c188ubnpwx
DB CHARSET: utf8
DB COLLATE:
SHOW ERRORS: No
SUPPRESS ERRORS: No
Uses Socket: No
Uses IPv6: No
Matomo tables found: 38
DB tables exist: Yes
Matomo users found: 1
Matomo sites found: 1
Required permissions: OK

Browser

Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/125.0.0.0 Safari/537.36)
Language: en-gb,en-us,en

All good. Let us know.

Kind regards

Mat

itsalexandersimon commented 3 months ago

PS: It seems that the issues are covered in this KB article that summarizes the discussions: https://matomo.org/faq/how-to-solve-the-error-message-your-php-cli-version-is-not-compatible-with-the-matomo-requirements/

I am contacting IONOS to learn about the exact path and will keep you posted about the results.

diosmosis commented 3 months ago

Hi @itsalexandersimon, you should be able to ignore that message. Matomo should work regardless (unless you are noticing empty reports or something similar?). (The warning currently appears in situations where it doesn't need to. We'll be fixing that in the future.)

itsalexandersimon commented 3 months ago

Thank you for the information, @diosmosis - Nevertheless, after manually setting the path to the correct CLI binaries, this part in the system report looks good:

PHP CLI Version | 8.2.20 | MySQLi support | ok

JFYI - The IONOS support was helpful and confirmed that "/usr/bin/php" points to an old PHP version and they plan to change this in the future. The setting for PHP 8.2 is

php_binary_path="/usr/bin/php8.2-cli"

matomo-org / matomo-for-wordpress

Matomo WP Plugin crashes WP hosted by IONOS (Internal Server error) #784

Matomo

Endpoints

Crons

Vorgeschriebene Prüfungen

Optionale Prüfungen

Matomo Settings

Logs

WordPress

WordPress Plugins

MU Plugins

Plugins

Server

PHP cli

Database

Browser

Endpoints

Crons

Mandatory checks

Optional checks

Matomo Settings

Logs

WordPress

WordPress Plugins

MU Plugins

Plugins

Server

PHP cli

Database

Browser