Matomo didn´t show actual users

[Jenny7654]

Hello,

can anybody have a look at this? Everything seems fine, but I didn't get any data. https://www.sogverkauf.de

Thanks a lot, Jenny

              # Matomo

• Matomo-Plugin-Version: 4.14.2
• Config existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
• JS Tracker existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/matomo.js" )
• Plugin-Verzeichnisse: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
• Tmp-Verzeichnis schreibbar: Yes ($abs_path/wp-content/cache/matomo)
• Matomo-Version: 4.14.2
• Matomo Blog idSite: 1
• Installierte Matomo-Version: 4.14.2 (Install date: 2023-06-28 06:04:10)
• Upgrades outstanding: No
• Upgrade in progress: No

Endpoints

• Matomo JavaScript Tracker URL: ($site_url/wp-content/uploads/matomo/matomo.js)
• Matomo JavaScript Tracker - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)
• Matomo HTTP Tracking API: ($site_url/wp-content/plugins/matomo/app/matomo.php)
• Matomo HTTP Tracking API - WP Rest API: ($site_url/wp-json/matomo/v1/hit/)

Crons

• Server-Zeit: 2023-06-29 06:16:21
• Blog-Zeit: 2023-06-29 08:16:21 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
• Sync users & sites: Next run: 2023-06-30 06:05:20 (21 Stunden 48 Minuten) ( Last started: 2023-06-29 06:07:00 (-2 Stunden 9 Minuten). Last ended: 2023-06-29 06:07:00 (-2 Stunden 9 Minuten). Interval: daily)
• Archive: Next run: 2023-06-29 09:04:12 (47 Minuten 51s) ( Last started: 2023-06-29 08:05:50 (-10 Minuten 31s). Last ended: 2023-06-29 08:06:05 (-10 Minuten 16s). Interval: hourly)
• Update GeoIP DB: Next run: 2023-07-28 06:05:20 (28 Tage 21 Stunden) ( Last started: 2023-06-28 06:05:20 (-1 Tage 2 Stunden). Last ended: 2023-06-28 06:05:22 (-1 Tage 2 Stunden). Interval: matomo_monthly)

Vorgeschriebene Prüfungen

• PHP-Version >= 7.2.5: ok
• PDO Erweiterung: ok
• PDO\MYSQL Erweiterung: ok
• MYSQLI Erweiterung: ok
• Weitere erforderliche Anforderungen: ok
• Erforderliche Funktionen: ok
• Benötigte PHP Konfiguration (php.ini): ok
• Verzeichnisse mit Schreibzugriff: ok
• Verzeichnisse mit Schreibzugriff auf Tag Manager: ok

Optionale Prüfungen

• 64-bit PHP Binär: ok
• Tracker-Status: ok
• Speicherlimit: ok
• Zeitzone: ok
• Öffnen einer URL: ok
• GD > 2.x + FreeType (Grafiken): ok
• Andere Erweiterungen: ok
• Andere Funktionen: ok
• Dateisystem: ok
• Letzter erfolgreicher Abschluss der Archivierung: ok
• Datenbankfähigkeiten: ok
• Maximale Packetgröße: ok
• Standorterkennung: ok
• Update über HTTPS: ok
• Supports Async Archiving: No
• Location provider ID: geoip2php
• Location provider available: Yes
• Location provider working: Yes
• Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

Matomo Settings

• Track mode: default
• Track codeposition: footer
• Track api endpoint: default
• Track js endpoint: default
• Version history: 4.14.2
• Core version: 4.14.2
• Last tracking settings update: 1687925120
• Last settings update: 1687982086

Logs

• Keine:

WordPress

• Home URL: $site_url
• Site URL: $site_url
• WordPress Version: 6.2.2
• Number of blogs: 1
• Multisite Enabled: No
• Network Enabled: No
• WP_DEBUG: No
• WP_DEBUG_DISPLAY: Yes
• WP_DEBUG_LOG: No
• DISABLE_WP_CRON: -
• FORCE_SSL_ADMIN: Yes
• WP_CACHE: No
• CONCATENATE_SCRIPTS: -
• COMPRESS_SCRIPTS: -
• COMPRESS_CSS: -
• ENFORCE_GZIP: -
• WP_LOCAL_DEV: -
• WP_CONTENT_URL: $site_url/wp-content
• WP_CONTENT_DIR: $abs_path/wp-content
• UPLOADS: -
• BLOGUPLOADDIR: -
• DIEONDBERROR: -
• WPLANG: -
• ALTERNATE_WP_CRON: -
• WP_CRON_LOCK_TIMEOUT: 60
• WP_DISABLE_FATAL_ERROR_HANDLER: -
• MATOMO_SUPPORT_ASYNC_ARCHIVING: -
• MATOMO_TRIGGER_BROWSER_ARCHIVING: -
• MATOMO_ENABLE_TAG_MANAGER: -
• MATOMO_SUPPRESS_DB_ERRORS: -
• MATOMO_ENABLE_AUTO_UPGRADE: -
• MATOMO_DEBUG: -
• MATOMO_SAFE_MODE: -
• MATOMO_GLOBAL_UPLOAD_DIR: -
• MATOMO_LOGIN_REDIRECT: -
• Permalink Structure: /%postname%/
• Possibly uses symlink: No
• Upload base url: $site_url/wp-content/uploads
• Upload base dir: $abs_path/wp-content/uploads
• Upload url: $site_url/wp-content/uploads/2023/06
• Custom upload_path:
• Custom upload_url_path:
• Compatible content directory: Yes

WordPress Plugins

• All-in-One WP Migration: 7.76 (Network enabled)
• All-in-One WP Migration Unlimited Extension: 2.52 (Network enabled)
• All in One SEO: 4.4.0.1
• Autoptimize: 3.1.8.1
• Contact Form 7: 5.7.7
• Disable & Remove Google Fonts: 1.5.4
• Duplicate Page: 4.5.2
• Duplicator: 1.5.5 (Network enabled)
• GDPR Cookie Consent: 2.4.0
• GenerateBlocks: 1.7.3
• GenerateBlocks Pro: 1.5.2
• GP Premium: 2.3.1
• Honeypot for Contact Form 7: 2.1.1
• Lightbox for Gallery & Image Block: 1.13
• Lightweight Accordion: 1.5.16
• Matomo Analytics - Ethical Stats. Powerful Insights.: 4.14.2
• One Click Accessibility: 2.1.0
• Reading Progress Bar: 1.3
• Redirection: 5.3.10
• Widgets for Amazon Reviews: 10.2.1
• Active Plugins: 19 (all-in-one-seo-pack all-in-one-wp-migration-unlimited-extension all-in-one-wp-migration contact-form-7-honeypot contact-form-7 disable-remove-google-fonts duplicate-page duplicator duplicator generateblocks-pro generateblocks gp-premium lightweight-accordion matomo pojo-accessibility reading-progress-bar redirection review-widgets-for-amazon webtoffee-gdpr-cookie-consent)
• Theme: generatepress (generatepress_child)

Server

• Server Info: Apache
• Apache AddHandler support: Supported
• PHP OS: Linux
• PHP Version: 8.1.20
• PHP SAPI: apache2handler
• PHP Maxmind DB extension: Not loaded
• PHP Error Reporting: After bootstrap: 4437
• PHP Found Binary: /usr/bin/php -q
• Timezone: UTC
• WP timezone: Europe/Berlin
• Locale: de_DE
• User Locale: de_DE
• Memory Limit: 256M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
• WP Memory Limit: 40M
• WP Max Memory Limit: 256M
• Timezone version: 0.system
• Time: 1688019382
• Max Execution Time: 30
• Max Post Size: 150M
• Max Upload Size: 157286400
• Max Input Vars: 1000
• Disabled PHP functions: No
• zlib.output_compression is off: Yes
• Curl Version: 7.74.0, OpenSSL/1.1.1n
• Suhosin installed: No

PHP cli

• PHP cli Version: 8.1.20
• MySQLi support: ok

Database

• MySQL Version: 10.5.18
• Mysqli Connect: Yes
• Force MySQL over Mysqli: No
• DB Prefix: gowp_
• DB CHARSET: utf8mb4
• DB COLLATE:
• SHOW ERRORS: No
• SUPPRESS ERRORS: No
• Uses Socket: No
• Uses IPv6: No
• Matomo tables found: 64
• DB tables exist: Yes
• Matomo users found: 4
• Matomo sites found: 1
• Erforderliche Berechtigungen: OK

Browser

• Browser: (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.2 Safari/605.1.15)
• Language: de-de,de

[enual]

Hello @Jenny7654. Upon checking your site, your visitors will not be track not unless they give their consent upon visiting your website. There are 2 types of consent:

• Tracking consent: no cookies will be used and no tracking request will be sent unless consent was given. As soon as consent was given, tracking requests will be sent and cookies will be used.

• Cookie consent: tracking requests will be always sent. However, cookies will be only used if consent for storing and using cookies was given by the user. Learn how cookies impact reports accuracy.

Can you please let us know, which option you prefer most for your website?