Error when connecting to Matomo: <urlopen error [SSL: UNEXPECTED_MESSAGE]

[deysumitkr]

Fresh install of Matomo On Ubuntu 20.04.1 LTS following official instructions

$ sudo python3 matomo/misc/log-analytics/import_logs.py --url=https://analytics.my.domain --idsite=1 /var/log/apache2/access.log.1
2021-01-16 23:57:56,969: [INFO] Error when connecting to Matomo: <urlopen error [SSL: UNEXPECTED_MESSAGE] unexpected message (_ssl.c:1123)>
2021-01-16 23:57:56,970: [INFO] Retrying request, attempt number 2
2021-01-16 23:58:07,081: [INFO] Error when connecting to Matomo: <urlopen error [SSL: UNEXPECTED_MESSAGE] unexpected message (_ssl.c:1123)>
2021-01-16 23:58:07,082: [INFO] Retrying request, attempt number 3
2021-01-16 23:58:17,184: [INFO] Error when connecting to Matomo: <urlopen error [SSL: UNEXPECTED_MESSAGE] unexpected message (_ssl.c:1123)>
2021-01-16 23:58:17,184: [INFO] Max number of attempts reached, server is unreachable!
Traceback (most recent call last):
  File "/usr/lib/python3.8/urllib/request.py", line 1350, in do_open
    h.request(req.get_method(), req.selector, req.data, headers,
  File "/usr/lib/python3.8/http/client.py", line 1255, in request
    self._send_request(method, url, body, headers, encode_chunked)
  File "/usr/lib/python3.8/http/client.py", line 1301, in _send_request
    self.endheaders(body, encode_chunked=encode_chunked)
  File "/usr/lib/python3.8/http/client.py", line 1250, in endheaders
    self._send_output(message_body, encode_chunked=encode_chunked)
  File "/usr/lib/python3.8/http/client.py", line 1010, in _send_output
    self.send(msg)
  File "/usr/lib/python3.8/http/client.py", line 950, in send
    self.connect()
  File "/usr/lib/python3.8/http/client.py", line 1424, in connect
    self.sock = self._context.wrap_socket(self.sock,
  File "/usr/lib/python3.8/ssl.py", line 500, in wrap_socket
    return self.sslsocket_class._create(
  File "/usr/lib/python3.8/ssl.py", line 1040, in _create
    self.do_handshake()
  File "/usr/lib/python3.8/ssl.py", line 1309, in do_handshake
    self._sslobj.do_handshake()
ssl.SSLError: [SSL: UNEXPECTED_MESSAGE] unexpected message (_ssl.c:1123)

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "matomo/misc/log-analytics/import_logs.py", line 1584, in _call_wrapper
    response = func(*args, **kwargs)
  File "matomo/misc/log-analytics/import_logs.py", line 1570, in _call_api
    res = self._call('/', final_args, url=url)
  File "matomo/misc/log-analytics/import_logs.py", line 1523, in _call
    response = opener.open(request, timeout = timeout)
  File "/usr/lib/python3.8/urllib/request.py", line 525, in open
    response = self._open(req, data)
  File "/usr/lib/python3.8/urllib/request.py", line 542, in _open
    result = self._call_chain(self.handle_open, protocol, protocol +
  File "/usr/lib/python3.8/urllib/request.py", line 502, in _call_chain
    result = func(*args)
  File "/usr/lib/python3.8/urllib/request.py", line 1393, in https_open
    return self.do_open(http.client.HTTPSConnection, req,
  File "/usr/lib/python3.8/urllib/request.py", line 1353, in do_open
    raise URLError(err)
urllib.error.URLError: <urlopen error [SSL: UNEXPECTED_MESSAGE] unexpected message (_ssl.c:1123)>

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
  File "matomo/misc/log-analytics/import_logs.py", line 2669, in <module>
    resolver = config.get_resolver()
  File "matomo/misc/log-analytics/import_logs.py", line 1117, in get_resolver
    return StaticResolver(self.options.site_id)
  File "matomo/misc/log-analytics/import_logs.py", line 1648, in __init__
    site = matomo.call_api(
  File "matomo/misc/log-analytics/import_logs.py", line 1632, in call_api
    return self._call_wrapper(self._call_api, None, None, method, **kwargs)
  File "matomo/misc/log-analytics/import_logs.py", line 1621, in _call_wrapper
    raise MatomoHttpBase.Error(message, code)
__main__.Error: [SSL: UNEXPECTED_MESSAGE] unexpected message (_ssl.c:1123)

[Findus23]

Hi,

It seems like your Python version can't understand the SSL your webserver sends. Which webserver are you using and which TLS versions do you have enabled?

[deysumitkr]

Hi, Server version: Apache/2.4.41 (Ubuntu) In ssl.conf: SSLProtocol all -SSLv3

On visiting matomo page from a web browser it shows TLS 1.3

$ openssl version -v
OpenSSL 1.1.1f  31 Mar 2020

$  python3 -c "import ssl; print(ssl.OPENSSL_VERSION)"
OpenSSL 1.1.1f  31 Mar 2020 

[mpichot]

Hi, I get the same error here with TLSv1.3 certificate. The error is clear:

2021-08-25 17:36:19,651: [INFO] Error when connecting to Matomo: <urlopen error [SSL: TLSV1_ALERT_PROTOCOL_VERSION] tlsv1 alert protocol version (_ssl.c:877)>