Feedback plugin: small improvements

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Feedback plugin: small improvements #1091

Closed mattab closed 14 years ago

mattab commented 14 years ago

Here are a few simple modifications to make to the Feedback plugin:

emails shouldn't be html entitied
a sentence should explain to users that the email will be sent to the Piwik team
on the top of the form, we should explain that support questions should be sent in the forums rather than by email.
the message should contain the piwik version and piwik host it was sent from

robocoder commented 14 years ago

Attachment: Initial view for Feedback popup Screenshot.png

robocoder commented 14 years ago

Attachment: Form view after clicking on "Contact Us". Screenshot-1.png

robocoder commented 14 years ago

Can we add a captcha? (Recaptcha might be an option; we would have to register an API key though.)

mattab commented 14 years ago

I don't think we need captcha, considering the low volume we receive and very few spam

anonymous-matomo-user commented 14 years ago

What plugin are you referring to... I am not able to see a "Feedback Plugin" listed on the staging site.

mattab commented 14 years ago

this is the feedback form inside the Piwik UI (see top bar "Give us Feedback!" link)

anonymous-matomo-user commented 14 years ago

It would also help if there was a field to select the type of feedback? (Eg: technical, joining the team, complaint, etc...) this way we could:

1) Redirect a type of enquiry to a specific team member (if we wanted to do this). 2) Have some basic stats on nature of hello@ enquiries. (To try and streamline process even further).

anonymous-matomo-user commented 14 years ago

I have looked at the code of the feedback plugin and although it's fairly simple its probably a little beyond my PHP skills me at this stage - otherwise I would gladly take this on.

robocoder commented 14 years ago

Here are mock-ups for the updated feedback form.

[[Image(Screenshot.png)]] [[Image(Screenshot-1.png)]]

As Robert suggested, I added a drop-down to the feedback form. Note: I intentionally left out "Complaint" and a catch-all.

Any other suggestions before I start i18n'ing and check in?

mattab commented 14 years ago

it looks great thanks!

robocoder commented 14 years ago

(In [1920]) fixes #1091 - update the Feedback plugin per ticket; also i18n-ize the remaining text strings, replace iframe with jquery-ui modal dialog, and add another example of using a nonce

robocoder commented 14 years ago

(In [1921]) refs #1091 - missing stylesheet

robocoder commented 14 years ago

(In [1928]) refs #1091 - Smarty function to convert to native end-of-line characters-- used by Feedback plugin to process message body for external email app

mattab commented 14 years ago

(In [1937]) Refs #1091 small style adjustements and small translations updates

fixing other URLs in product that were not using the mist/redirectToUrl tool in order not to expose the referer in piwik.org/demo