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PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result) #14055

Open rrswissre opened 5 years ago

rrswissre commented 5 years ago

Dear PIWIK Team,

My colleague raise this bug (https://forum.matomo.org/t/issue-with-tracking-no-result-search-keywords/30195) in Oct-18 but we have no update on this yet.

Could I please request you to look into this ASAP?

Regards Raghu

tsteur commented 5 years ago

Can you explain the issue maybe a bit more? Eg show screenshots of what it is showing vs what you expected?

I suppose the two numbers would be pretty much the same anyway?

rrswissre commented 5 years ago

Dear Thomas,

Please find the details below, yes the two numbers are for same issue.

PIWIK-12566https://github.com/matomo-org/matomo/issues/12566 & PIWIK-14055https://github.com/matomo-org/matomo/issues/14055

Short Description : PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result)

Description of Problem and its Impact: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result). Let's take an example:

Impact : This implies that the monthly report should show, for that keyword, 69 searches AND 7 "no results" occurrences. Instead, it shows 69 "no result" occurrences

[cid:image002.jpg@01D4BC67.48DB4510]

This was reported internally way back on May-2017 but was reported to your organisation in Mar-2018 and since then we are following up but could not get a fix or explanation as to what is causing this issue.

Could you help us resolve this issue as soon as possible?

Thanks & regard Raghu

From: Thomas Steur notifications@github.com Sent: Mittwoch, 30. Januar 2019 19:13 To: matomo-org/matomo matomo@noreply.github.com Cc: Raghavendra Rao Raghavendra_Rao@rcomext.com; Author author@noreply.github.com Subject: Re: [matomo-org/matomo] PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result) (#14055)

Can you explain the issue maybe a bit more? Eg show screenshots of what it is showing vs what you expected?

I suppose the two numbers would be pretty much the same anyway?

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/matomo-org/matomo/issues/14055#issuecomment-459049651, or mute the threadhttps://github.com/notifications/unsubscribe-auth/As_ruwVVMZkhyP0qwwxkT-Yk_bE_QSuXks5vIeDBgaJpZM4aaLGs.

This e-mail, including attachments, is intended for the person(s) or company named and may contain confidential and/or legally privileged information. Unauthorized disclosure, copying or use of this information may be unlawful and is prohibited. If you are not the intended recipient, please delete this message and notify the sender. All incoming and outgoing e-mail messages are stored in the Swiss Re Electronic Message Repository. If you do not wish the retention of potentially private e-mails by Swiss Re, we strongly advise you not to use the Swiss Re e-mail account for any private, non-business related communications.

tsteur commented 5 years ago

Looking at the code it seems that's how Matomo currently seems to work. I think it assumes that if a keywords gives no result, it always doesn't give a result. But if I understand you correctly in your search engine a keyword might sometimes give a result? and sometimes not?

I'll flag it as a bug for now.

rrswissre commented 5 years ago

Dear Thomas,

Thanks for the update. Could you confirm when this can be fixed, any timeline?

Regards Raghu

From: Thomas Steur notifications@github.com Sent: Montag, 4. Februar 2019 21:21 To: matomo-org/matomo matomo@noreply.github.com Cc: Raghavendra Rao Raghavendra_Rao@rcomext.com; Author author@noreply.github.com Subject: Re: [matomo-org/matomo] PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result) (#14055)

Looking at the code it seems that's how Matomo currently seems to work. I think it assumes that if a keywords gives no result, it always doesn't give a result. But if I understand you correctly in your search engine a keyword might sometimes give a result? and sometimes not?

I'll flag it as a bug for now.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/matomo-org/matomo/issues/14055#issuecomment-460397862, or mute the threadhttps://github.com/notifications/unsubscribe-auth/As_ru7yQa1RHGL_lxLu45W0etl5ZY13aks5vKJYagaJpZM4aaLGs.

This e-mail, including attachments, is intended for the person(s) or company named and may contain confidential and/or legally privileged information. Unauthorized disclosure, copying or use of this information may be unlawful and is prohibited. If you are not the intended recipient, please delete this message and notify the sender. All incoming and outgoing e-mail messages are stored in the Swiss Re Electronic Message Repository. If you do not wish the retention of potentially private e-mails by Swiss Re, we strongly advise you not to use the Swiss Re e-mail account for any private, non-business related communications.

rrswissre commented 5 years ago

And yes, that is exactly the issue we reported.

Regards Raghu

From: Raghavendra Rao Sent: Dienstag, 5. Februar 2019 10:37 To: 'matomo-org/matomo' reply@reply.github.com; matomo-org/matomo matomo@noreply.github.com Cc: Author author@noreply.github.com; LST.DWP.L3 LST.DWP.L3@swissre.com; Tomasz Gadzinowski Tomasz_Gadzinowski@swissre.com Subject: RE: [matomo-org/matomo] PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result) (#14055)

Dear Thomas,

Thanks for the update. Could you confirm when this can be fixed, any timeline?

Regards Raghu

From: Thomas Steur notifications@github.com<mailto:notifications@github.com> Sent: Montag, 4. Februar 2019 21:21 To: matomo-org/matomo matomo@noreply.github.com<mailto:matomo@noreply.github.com> Cc: Raghavendra Rao Raghavendra_Rao@rcomext.com<mailto:Raghavendra_Rao@rcomext.com>; Author author@noreply.github.com<mailto:author@noreply.github.com> Subject: Re: [matomo-org/matomo] PIWIK: The "No search result" monthly report shows the number of total searches of that keywords (as opposed to the time where there was no result) (#14055)

Looking at the code it seems that's how Matomo currently seems to work. I think it assumes that if a keywords gives no result, it always doesn't give a result. But if I understand you correctly in your search engine a keyword might sometimes give a result? and sometimes not?

I'll flag it as a bug for now.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHubhttps://github.com/matomo-org/matomo/issues/14055#issuecomment-460397862, or mute the threadhttps://github.com/notifications/unsubscribe-auth/As_ru7yQa1RHGL_lxLu45W0etl5ZY13aks5vKJYagaJpZM4aaLGs.

This e-mail, including attachments, is intended for the person(s) or company named and may contain confidential and/or legally privileged information. Unauthorized disclosure, copying or use of this information may be unlawful and is prohibited. If you are not the intended recipient, please delete this message and notify the sender. All incoming and outgoing e-mail messages are stored in the Swiss Re Electronic Message Repository. If you do not wish the retention of potentially private e-mails by Swiss Re, we strongly advise you not to use the Swiss Re e-mail account for any private, non-business related communications.

tsteur commented 5 years ago

There's no work planned on this currently. I suggest you get in touch with our support to see what can be done: https://matomo.org/support/