sgiehl
commented
1 year ago Hi @Vastruc,
Matomo itself does not ship a GeoIP database with the product. Instead you can manually configure the database you want to use. The database can be from DBIP or Maxmind, but there are also third party plugins for other providers. See e.g. https://matomo.org/faq/how-to/setting-up-accurate-visitors-geolocation/
Anyway. If you are still using Matomo 3, I would suggest to first update to Matomo 4, as it includes a couple of improvements around geolocation.
Cheers,
What happened?
While monitoring the group intranet indicators, we identified an anomaly in the Matomo Analytics tool. Indeed, the IP addresses of visitors to eramet|inside (intranet) are unexpectedly geolocated in Israel, as illustrated in the screenshots below. Could you assist us in comprehending this situation? It appears that this issue is related to the database utilized by Matomo to match IP addresses with locations, which seems to be outdated. We are providing you with the complete list of IP addresses (IP Address column) used, along with their corresponding physical locations, to update in the Matomo tool :
https://config.zscaler.com/zscalerthree.net/cenr
What should happen?
While monitoring the group intranet indicators, we identified an anomaly in the Matomo Analytics tool. Indeed, the IP addresses of visitors to eramet|inside (intranet) are unexpectedly geolocated in Israel, as illustrated in the screenshots below. Could you assist us in comprehending this situation? It appears that this issue is related to the database utilized by Matomo to match IP addresses with locations, which seems to be outdated.
How can this be reproduced?
https://matomo.eramet.com/index.php?module=MultiSites&action=index&idSite=10&period=day&date=today
Matomo Version
Matomo 3
Matomo Patch or Minor Version
??
PHP Version
??
Server Operating System
??
What browsers are you seeing the problem on?
Chrome
Computer Operating System
laptop HP
Relevant log output
No response
Validations