[Bug] matomo just upgraded from 5.1.1 to 5.1.2 : console ok, web error 500

[franck-paul]

What happened?

Cannot use the web interface, only console is working

What should happen?

Should have web interface running, only got: Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at you@example.com to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Apache/2.4.58 (Unix) OpenSSL/1.1.1u mod_wsgi/4.9.4 Python/3.11 mod_fastcgi/mod_fastcgi-SNAP-0910052141 Server at localhost.local Port 443

How can this be reproduced?

Had Matomo 5.1.1 installed on local machine, PHP 8.3, MySQL 5.7, Apache 2.4, everything running. Update directly from web interface and got error 500 Nothing in Apache/PHP logs MySQL log: 2024-10-01T06:12:25.490880Z 563 [Note] Aborted connection 563 to db: 'matomo' user: 'root' host: 'localhost' (Got an error reading communication packets) 2024-10-01T06:12:34.321220Z 521 [Note] Aborted connection 521 to db: 'unconnected' user: 'root' host: 'localhost' (Got an error reading communication packets) Tried 127.0.0.1 instead of localhost (for db host) without any success.

Matomo version

5.1.2

PHP version

8.3.10

Server operating system

MacOS 15.0

What browsers are you seeing the problem on?

Firefox, Chrome

Computer operating system

MacOS 15.0

Relevant log output

2024-10-01T06:12:25.490880Z 563 [Note] Aborted connection 563 to db: 'matomo' user: 'root' host: 'localhost' (Got an error reading communication packets)
2024-10-01T06:12:34.321220Z 521 [Note] Aborted connection 521 to db: 'unconnected' user: 'root' host: 'localhost' (Got an error reading communication packets)

Validations

• [X] Read our Contributing Guidelines.
• [X] Follow our Security Policy.
• [X] Check that there isn't already an issue that reports the same bug to avoid creating duplicates.
• [X] The provided steps to reproduce is a minimal reproducible of the Bug.

[franck-paul]

Note that all console command run fine (core:update, core:purge-old-archive-data, …)

[franck-paul]

It seems that the line 34 in file core/Intl/Locale.php : setlocale(LC_CTYPE, ''); causes the error on MacOS.

[des-innocraft]

@franck-paul Thank you for creating the issue and bringing this to our attention. We are trying to replicate the error and can we ask if you are still experiencing the issue?

If yes, did you encounter the error 500 after clicking this button on the Dashboard?

[michalkleiner]

This is most likely a duplicate of https://github.com/matomo-org/matomo/issues/21126. The issue wouldn't relate to the upgrade of Matomo, it's likely something else changed at the same time within the OS itself, such as a version upgrade of Apache or PHP etc. I don't think we have a solution to this for MacOS. @franck-paul are you by chance running Laravel Valet as your webserver setup?