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When this error occurs in the client browser:
The form security failed because of a token mismatch. Please reload the form and check that your cookies are on
Part of the error message could the following:
In the browser, check whether cookies are on. Just run this and modify the error message:
if (navigator.cookieEnabled) {
console.log("Cookies are enabled.");
} else {
console.log("Cookies are disabled.");
}
In the backend send a check for SSL (a cause of this error). The logic already exists: it is part of Matomo's System Check, in the Admin >> Diagnostics
This is a high frustration error for users as it keeps them logged out of their Matomo. Recently a team of 5 users, staring down a promised deadline, were all locked out for 5 days and 5 emails because of this error.
When this error occurs in the client browser:
The form security failed because of a token mismatch. Please reload the form and check that your cookies are on
Part of the error message could the following:Admin >> Diagnostics
This is a high frustration error for users as it keeps them logged out of their Matomo. Recently a team of 5 users, staring down a promised deadline, were all locked out for 5 days and 5 emails because of this error.