sgiehl
commented
17 hours ago Hey @pef-tl,
thanks for raising this issue. Did some time pass by between the download has been tracked and you were looking at the report? Processing the reports in cloud is not instant, so it might take a couple of hours till data shown in the live reports end up in all other reports.
pef-tl
What happened?
Hello, I want to register some file downloads in Matomo in dedicated "Downloads" report. But when I use the javascript method 'tracklink' with 'download' parameter, I can only see some sort of download event in user activity :
But nothing in Downloads report :
What should happen?
Display downloads reports
How can this be reproduced?
I use javacript _paq.push('trackLink','http://...','download') to send this request : https://xxx.matomo.cloud/matomo.php?download=http%3A%2F%2Flocalhost%3A9000%2Fmtm_dl_files%2FCOC_ORIG_RRT105698-RRT10-190243-007.pdf&idsite=2&rec=1&r=969715&h=14&m=3&s=53&url=http%3A%2F%2Flocalhost%2Ftool-park%2Fmytools%2F538847%2Farchive&urlref=http%3A%2F%2Flocalhost%3A9000%2Fapps%2Fapp%2Findex.html%23%2Ftool-park%2Fmytools%2F538847%2Farchive&uid=rolls_test&_id=f37b211d40125e34&_idn=0&send_image=0&_rcn=QRCodes&_refts=1732624389&dimension1=25084&pf_net=30&pf_srv=3&pf_tfr=0&pf_dm1=47&pf_dm2=140&pf_onl=85&pv_id=oxN9c8&uadata=%7B%7D&pdf=1&qt=0&realp=0&wma=0&fla=0&java=0&ag=0&cookie=1&res=1920x1080
I tried also to append an anchor in the DOM with 'matomo_download' class : same request is sent, but still no report
Matomo version
hosted matomo.cloud
PHP version
No response
Server operating system
No response
What browsers are you seeing the problem on?
Firefox
Computer operating system
No response
Relevant log output
No response
Validations