Question: Where to report outages of the bridge?

airone506 commented 1 year ago

Matrix <> Libera IRC bridge in these days frequently has massive outages with 100% of IRC message loss, duration for many hours up to a few days. Only join/leave IRC messages are being bridged. https://status.matrix.org/ usually reports the bridge as fully operational, incidents are published retrospectively or with a big delay.

What would be the right place to report these outages?

support@matrix.org: response takes many days if ever;
libera-matrix Libera channel: the good people in the channel always give a response, but they can do nothing about the outages;
irc:matrix.org Matrix room, bridged to #matrix-irc Libera channel: some info about outages usually reported by the users, but no effect on reported outages;
open an issue here for every such separate outage?

airone506 commented 1 year ago

I started a separate thread here.

Half-Shot commented 1 year ago

Hey there, we are moving libera.chat specific support issues (and outage reporting) to https://github.com/matrix-org/libera-chat to seperate issues from the code repository. We'll be making more noise about it soon, but please start using that.

matrix-org / matrix-appservice-irc

Question: Where to report outages of the bridge? #1735

libera-matrix Libera channel: the good people in the channel always give a response, but they can do nothing about the outages;

irc:matrix.org Matrix room, bridged to #matrix-irc Libera channel: some info about outages usually reported by the users, but no effect on reported outages;