No push notifications received for rooms with 'mentions and keywords' notification mode

jmartinesp commented 1 year ago

Description

When setting a room's notification mode to mentions and keywords only, I don't receive push notifications on my Android & iOS clients. I've tested this both on Element Android, Element X Android and Element X iOS. In the logs from the Android apps there is no trace of any push notifications being received when any of those messages are sent from another client & account in those rooms.

Steps to reproduce

In a mobile client, log into your matrix.org or element.io account.
Set a room's notification settings to 'mentions and keywords only'.
Put the app in background.
From another client and account, send a message with either a mention, a keyword, or both.
Nothing appears in the mobile client apps, and nothing is found in the logs about a new push being received.

Homeserver

Both matrix.org and element.io

Synapse Version

1.95.0rc1 (b=matrix-org-hotfixes,f53ef106c0)

Installation Method

I don't know

Database

I don't know.

Workers

I don't know

Platform

I'm not sure.

Configuration

No response

Relevant log output

I don't have any logs myself, but I can try to set up a synapse instance and test this issue on it. Not any time soon though...

Anything else that would be useful to know?

No response

clokep commented 1 year ago

Is the room encrypted?

jmartinesp commented 1 year ago

Yes, both rooms I tested have encryption enabled.

clokep commented 1 year ago

This isn't fully supported right now, see MSC4028 and some related issues from there.

matrix-org / synapse