Desktop app is hanging, not receiving Okta token

[secarch-aa]

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Summary

Bug report in one concise sentence My desktop Mattermost app is hanging.

Steps to reproduce

How can we reproduce the issue (what version are you using?) Version 5.2.2 on Windows

Expected behavior

Describe your issue in detail When attempting to login to a server using the desktop app, I have tried using both push notificaitons and manually entering a code from my Okta app, and both methods lead to the app hanging, with no way to interrupt it.

Observed behavior (that appears unintentional)

What did you see happen? Please include relevant error messages and/or screenshots.

Possible fixes

If you can, link to the line of code that might be responsible for the problem

[amyblais]

@secarch-aa Do you see the same issue on webapp? What Mattermost server version are you on?

[secarch-aa]

The webapp works just fine. This is for the H-ISAC server, I don’t know what version they’re running.

Sent from my iPhone

On Feb 7, 2023, at 3:11 PM, Amy Blais @.***> wrote:

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@secarch-aahttps://urldefense.com/v3/__https://github.com/secarch-aa__;!!ECp5tQ!gzYrOWUNvICf8zOpk7WzqIdKxkmvGOdxvxh0UaiBWjsMHuLd4-tknzIQtEP6jREAXUfn651VB5Sbxdy80kbV1CQlJyoS$ Do you see the same issue on webapp? What Mattermost server version are you on?

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[devinbinnie]

Hey @secarch-aa, can you attach your log file from the Desktop App? You can find it here: https://docs.mattermost.com/install/troubleshooting.html#mattermost-desktop-app-logs

[secarch-aa]

See attached.

Aaron Agostini CISSP, MS (he/him) Information Security Architect IT Security University of Maryland Medical System Email: @.**@.> | Desk: (443) 462-5201 | Mobile: (240)278-6260

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From: Devin Binnie @.> Sent: Wednesday, February 8, 2023 9:49 AM To: mattermost/desktop @.> Cc: Agostini, Aaron @.>; Mention @.> Subject: Re: [mattermost/desktop] Desktop app is hanging, not receiving Okta token (Issue #2547)

CAUTION: This message originated from a non UMMS, SOM, or FPI email system. Hover over any links before clicking and use caution opening attachments.

Hey @secarch-aahttps://urldefense.com/v3/__https:/github.com/secarch-aa__;!!ECp5tQ!lCGSxT5-G88MDgnw_-zm42Rm3r9Gew3YBjWzR_qqmQPPAP7a6fU4SFjLdKH6cd1M0esVfxS8lWIQPWFR0h4DyjQKa1wZ$, can you attach your log file from the Desktop App? You can find it here: https://docs.mattermost.com/install/troubleshooting.html#mattermost-desktop-app-logshttps://urldefense.com/v3/__https:/docs.mattermost.com/install/troubleshooting.html*mattermost-desktop-app-logs__;Iw!!ECp5tQ!lCGSxT5-G88MDgnw_-zm42Rm3r9Gew3YBjWzR_qqmQPPAP7a6fU4SFjLdKH6cd1M0esVfxS8lWIQPWFR0h4DygJGkfSO$

— Reply to this email directly, view it on GitHubhttps://urldefense.com/v3/__https:/github.com/mattermost/desktop/issues/2547*issuecomment-1422714222__;Iw!!ECp5tQ!lCGSxT5-G88MDgnw_-zm42Rm3r9Gew3YBjWzR_qqmQPPAP7a6fU4SFjLdKH6cd1M0esVfxS8lWIQPWFR0h4Dyn4LCyFe$, or unsubscribehttps://urldefense.com/v3/__https:/github.com/notifications/unsubscribe-auth/A5XUCMK3FKQXLYFN56AEW7DWWOW4FANCNFSM6AAAAAAUUR2AME__;!!ECp5tQ!lCGSxT5-G88MDgnw_-zm42Rm3r9Gew3YBjWzR_qqmQPPAP7a6fU4SFjLdKH6cd1M0esVfxS8lWIQPWFR0h4Dyumdzofy$. You are receiving this because you were mentioned.Message ID: @.***>

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[devinbinnie]

@secarch-aa I didn't get the attached, you might need to actually post it on GitHub instead of using the email, link to the issue is here: https://github.com/mattermost/desktop/issues/2547

You can also feel free to DM me on community.mattermost.com, username is @devin.binnie

[secarch-aa]

main.log

[devinbinnie]

@secarch-aa Is your Mattermost server URL configured correctly in the Desktop App? I'm seeing it pointing to https://h-isac.okta.com/, which looks like the single-sign on page.

[secarch-aa]

Thanks, that was the problem. The initial screen led back to that page, so I figured I needed to load that one in the config. I'm all set now.

[devinbinnie]

Awesome! Closing this ticket.