[Bug]: User Presence Status not updating on Windows Desktop Client

muratbayan commented 1 year ago

Before you file a bug report

[X] I have checked the issue tracker and have not found an issue that matches the one I'm filing.
[X] This issue is not a troubleshooting question. Troubleshooting questions go here: https://forum.mattermost.com/c/trouble-shoot/16.
[X] This issue is not a feature request. You can request features and make product suggestions here: https://mattermost.com/suggestions/.
[X] This issue doesn't reproduce on web browsers (such as in Chrome). If it does, issue reports go to the Mattermost Server repository.
[X] This issue reproduces on the most recent stable version, or the most recent prerelease version of the Mattermost Desktop App.
[X] I have read the contribution guidelines.

Mattermost Desktop Version

5.4.0

Operating System

Windows 10

Mattermost Server Version

7.10

Steps to reproduce

Install Mattermost Desktop application on a Windows 10 desktop
Log on to a Mattermost instance
Leave Mattermost open without any activity for 10 minutes (no other devices active for the user doing this)

Expected behavior

User presence status automatically switches to Away after 5 minutes as described in the doc
Locking the user session (in this case by removing the smart card from the workstation) should also change the user presence status

Observed behavior

The user status does not switch to Away (either on the machine itself or when other users look for that user in Mattermost) after ten+ minutes
Locking the user session (in this case by removing the smart card from the workstation) does not change the user status, users remain online all the time

Log Output

No specific logs available related to this

Additional Information

Discussion thread on the Community Server here

Skype for Business clients on the same workstations have the expected behaviour of switching the status to away/offline. Issue does not occur via the webapp (Chrome)

Trying on personal Windows workstations does not reproduce the issue.

devinbinnie commented 11 months ago

JIRA ticket: https://mattermost.atlassian.net/browse/MM-54736

laborb-sb commented 1 week ago

I would like to add that I have recently had the same problem with multiple installations of the Mac app. App version 5.9.0, server version 9.10.1. No improvement with new installation, update, clear cache. The status is correctly determined/displayed in the browser. In the app, the user is always shown as offline after a reload.

devinbinnie commented 6 days ago

@laborb-sb As a sanity check, the user isn't set to Offline manually are they? If you manually set them to Online and refresh does the same issue occur?

laborb-sb commented 6 days ago

Correct.

the user is NOT manually set to ‘offline’
If the user manually changes to ‘online’, this setting will not survive a reload/restart
If the user is online in parallel in the browser or an (iOS/Android) app, this is displayed correctly in the desktop app
the error does NOT occur with all clients that are logged in to the server. I therefore assume that the problem is not with the server. Unfortunately, I cannot currently see any pattern in the client desktops.

devinbinnie commented 5 days ago

@laborb-sb Is it only one user that's affected? Or is this happening to multiple users?

laborb-sb commented 5 days ago

To multiple user, but not every user. Let me try to get a more systematic overview.

pborsutzki commented 2 days ago

I am observing the same problem as @laborb-sb but on two different Windows 10 machines, since the upgrade to version 5.9.0. After starting the desktop client the user is offline. When setting it manually to online, then restarting the client the users presence will again be set to offline.

pborsutzki commented 2 days ago

Looks a bit like this issue (github) to me. I can also reproduce it in Firefox and Chrome. Sometimes the presence is online after login, but after one or two page reloads the user appears offline again.

devinbinnie commented 2 days ago

Looks a bit like this issue (github) to me. I can also reproduce it in Firefox and Chrome. Sometimes the presence is online after login, but after one or two page reloads the user appears offline again.

This is likely the case, that issue we'll be looking at in the coming months as part of an overview of the status system

mattermost / desktop