Open jonespaulr opened 1 day ago
devinbinnie
commented
1 day ago @jonespaulr Does the same thing happen if you try to use community.mattermost.com? I'm wondering if it's due to a large load on the web client that the Desktop App is struggling with somehow.
jonespaulr
commented
14 hours ago @devinbinnie. Adding that to the client and leaving it for a few minutes and it's still working as expected, whereas if I change server back to 'my' one, that's frozen already.
Interestingly as I type this I've had a private message through on my server. The red notification dot has appeared and the user's name in Unread, but no message:
For the server here - that's larger/has more teams/channels than the community server but AFAIK I'm the only person having problems. And it does seem linked to my OS upgrade, as no problems here previously. So a bit strange if it's a server-side issue? But maybe...
devinbinnie
commented
9 hours ago @jonespaulr So if you're able to switch between servers freely, then it's likely not the Desktop App having issues specifically, it's likely something in the client. Do you see any errors in Developer Tools? (you can see in View > Developer Tools for Current Server).
To be sure, can you send some logs from the Desktop App? First can you turn on Debug logging in the Settings modal and then use the app for a bit while the server is slow? That way we can capture if there's anything the app is doing to slow things down.
jonespaulr
commented
8 hours ago This is the log output after I started the app the most recent time. Things here look in line with the rest of the log going back a good few months.
On the developer console though, yes - these ERR_CONNECTION_REFUSED messages start as soon as the app goes unresponsive.
devinbinnie
commented
6 hours ago @jonespaulr Looks like your connection to the server is being lost, or perhaps blocked somehow. Are you running in a managed environment, or do you have a VPN or some kind of endpoint security? It looks like something external is stopping the app from connecting. Assuming Developer Tools doesn't also go unresponsive, it's not likely the Desktop App stopping you from connecting.
Before filing a bug report, please check the following:
Summary
Desktop app freezes after a few minutes - no new messages arrive, message window shows 'Loading...' if team or channel changed. Reload or Reload and Clear Cache go to spinning wheel icon and never progress. App is installed from Mattermost Ubuntu repo - same behaviour for installing via snap.
Steps to reproduce
Open the app, leave it for a few minutes.
Operating System
Ubuntu Linux 24.04.1 LTS x64
Mattermost Server Version
9.6.1
Expected behavior
App should continue to work normally, with new messages arriving and being able to switch between teams and channels with no issue
Observed behavior
Behaviour is normal immediately after opening, but before long (between 5-10 minutes) app becomes unresponsive. Doesn't seem to be triggered by doing anything, just a matter of time. Closing and reopening the app immediately solves the issue, for a few minutes. Web client version of the same works without issue.
Log Output
Additional Information
The only thing in the logs that registers as an error is "[2024-11-05 16:18:03.380] [error] [WebContentsEventM...] [TEST] [TAB_MESSAGING] [renderer] Uncaught (in promise) Error: Not authorized", although I believe this to be a false positive from other searches.
Possible fixes
This is an issue that has come about since upgrading from the previous Ubuntu LTS 22.04.05 where the app worked without issue. So presumably tied to something which has changed with an Ubuntu package. But no idea what.