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mattermost / mattermost-mobile

Next generation iOS and Android apps for Mattermost in React Native
https://about.mattermost.com/
Apache License 2.0
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Unsupported Server Version #4895

Closed razbag closed 2 years ago

razbag commented 4 years ago

Steps to reproduce

How can we reproduce the issue? Upgrade from mobile version 1.35.1 to 1.36.0

Expected behavior

Dear Support team in your GitHub release page you mention that this version 1.36.0 is compatible with Mattermost servers v5.19+. but when I install it into my mobile and login to server it show me Unsupported version. can you confirm if it is bug or not and when you will release new version for this fix

Screenshot from 2020-10-16 21-04-33

Screenshot from 2020-10-16 21-10-22

Thanks, Razmik

amyblais commented 4 years ago

@razbag That was incorrect so I've updated the release page with v5.25.

I'm also updating the Readme file https://github.com/mattermost/mattermost-mobile/pull/4896.

razbag commented 4 years ago

@razbag That was incorrect so I've updated the release page with v5.25.

I'm also updating the Readme file #4896.

Thanks for the reply Just one more thing can I permanently dismiss it from our users until we will test and upgrade our backend ?

BTW we don't receive any notification or email regarding this change or this type of warning will be shown if we do not upgrade our back-end

Thanks, Razmik

amyblais commented 4 years ago

I believe there isn't a way to permanently disable it.

We've sent emails to customers. The in-app notification that you received is a way for us to reach out to everyone to encourage upgrades.

razbag commented 4 years ago

I believe there isn't a way to permanently disable it.

We've sent emails to customers. The in-app notification that you received is a way for us to reach out to everyone to encourage upgrades.

We didn't receive any email last email which we was received it about new release of the Server V 5.27 just for you info we are using EE and not Team Edition

Thank you for your quick response we will plan our back-end upgrade