Websocket error

[baek-sang]

Summary

Main home top show The server is not reachable Server select show Server is unreachable.

Environment Information

• Device Name: iPhone
• OS Version: iOS 16.3
• Mattermost App Version: 2.0.0 Build 452
• Mattermost Server Version: 7.7.1

Steps to reproduce

1. Install Mattermost 2.0.0
2. Login

Expected behavior

No error.

Observed behavior (that appears unintentional)

• The desktop app & web app has no problem receiving notifications or sending and receiving messages.

• In the mobile app, notifications come in real time, but chats are not updated in real time.

  2023/01/26 14:09:55:338 INFO websocket connecting to wss://mydomain.com/api/v4/websocket
  2023/01/26 14:09:55:345 INFO Running "Home
  2023/01/26 14:09:55:547 WARNING Handling Javascript error websocket error 0
  2023/01/26 14:09:55:547 ERROR websocket error wss://mydomain.com/api/v4/websocket
  2023/01/26 14:09:55:547 WARNING Handling Javascript error WEBSOCKET ERROR EVENT 0
  2023/01/26 14:09:55:547 ERROR WEBSOCKET ERROR EVENT {
  message =     {
      error =         {
          message = "Error Domain=NSOSStatusErrorDomain Code=-9836 \"(null)\" UserInfo={_kCFStreamErrorCodeKey=-9836, _kCFStreamErrorDomainKey=3}";
      };
  };
  url = "wss://mydomain.com/api/v4/websocket";
  }
  2023/01/26 14:09:55:548 WARNING Handling Javascript error websocket error 0
  2023/01/26 14:09:55:548 ERROR websocket error wss://mydomain.com/api/v4/websocket
  2023/01/26 14:09:55:548 WARNING Handling Javascript error WEBSOCKET ERROR EVENT 0
  2023/01/26 14:09:55:548 ERROR WEBSOCKET ERROR EVENT {
  message =     {
      error =         {
          message = "Error Domain=NSOSStatusErrorDomain Code=-9836 \"(null)\" UserInfo={_kCFStreamErrorCodeKey=-9836, _kCFStreamErrorDomainKey=3}";
      };
  };
  url = "wss://mydomain.com/api/v4/websocket";
  }

[enahum]

What TLS version do you have configure for your server? I've looked up the error and it says errSSLPeerProtocolVersion so I wonder if it is your TLS version or maybe the ciphers being used

[baek-sang]

@enahum TLS_AES_128_GCM_SHA256, TLS 1.3

[enahum]

@baek-sang can you try using

TLS_AES_128_GCM_SHA256
TLS_AES_256_GCM_SHA384
TLS_CHACHA20_POLY1305_SHA256

[baek-sang]

@enahum

TLS_AES_128_GCM_SHA256
TLS_AES_256_GCM_SHA384
TLS_CHACHA20_POLY1305_SHA256

Same issue.

[RichardRedcroft]

Were having the same problem, can access the websocket via browser but not from android.

2023/09/25 13:10:42.938 INFO  websocket connecting to wss://chat.carseandwaterman.com/api/v4/websocket?connection_id=&sequence_number=0
2023/09/25 13:10:42.968 INFO  Running "Home
2023/09/25 13:10:43.637 WARN  Handling Javascript error websocket error false
2023/09/25 13:10:43.639 ERROR websocket error wss://chat.carseandwaterman.com/api/v4/websocket?connection_id=&sequence_number=0
2023/09/25 13:10:43.640 WARN  Handling Javascript error WEBSOCKET ERROR EVENT false
2023/09/25 13:10:43.642 ERROR WEBSOCKET ERROR EVENT {
  "message": {
    "error": "Forbidden"
  },
  "url": "wss:\/\/chat.carseandwaterman.com\/api\/v4\/websocket?connection_id=&sequence_number=0"
}
2023/09/25 13:10:44.008 INFO  WEBSOCKET RECONNECT MODELS BATCHING TOOK 53ms
2023/09/25 13:10:44.334 DEBUG error on fetchBindings Response with status code 404
2023/09/25 13:12:36.951 INFO  Launch app in Home screen
2023/09/25 13:12:36.982 INFO  websocket connecting to wss://chat.carseandwaterman.com/api/v4/websocket?connection_id=&sequence_number=0
2023/09/25 13:12:37.020 INFO  Running "Home
2023/09/25 13:12:37.647 WARN  Handling Javascript error websocket error false
2023/09/25 13:12:37.649 ERROR websocket error wss://chat.carseandwaterman.com/api/v4/websocket?connection_id=&sequence_number=0
2023/09/25 13:12:37.650 WARN  Handling Javascript error WEBSOCKET ERROR EVENT false
2023/09/25 13:12:37.651 ERROR WEBSOCKET ERROR EVENT {
  "message": {
    "error": "Forbidden"
  },
  "url": "wss:\/\/chat.carseandwaterman.com\/api\/v4\/websocket?connection_id=&sequence_number=0"
}
2023/09/25 13:12:38.191 INFO  WEBSOCKET RECONNECT MODELS BATCHING TOOK 102ms
2023/09/25 13:12:38.610 DEBUG error on fetchBindings Response with status code 404
2023/09/25 13:12:42.747 INFO  Running "Server
2023/09/25 13:12:52.981 INFO  Running "Login
2023/09/25 13:13:08.245 INFO  websocket connecting to wss://chat.carseandwaterman.com/api/v4/websocket?connection_id=&sequence_number=0
2023/09/25 13:13:08.745 WARN  Handling Javascript error websocket error false
2023/09/25 13:13:08.752 ERROR websocket error wss://chat.carseandwaterman.com/api/v4/websocket?connection_id=&sequence_number=0
2023/09/25 13:13:08.754 WARN  Handling Javascript error WEBSOCKET ERROR EVENT false
2023/09/25 13:13:08.756 ERROR WEBSOCKET ERROR EVENT {
  "message": {
    "error": "Forbidden"
  },
  "url": "wss:\/\/chat.carseandwaterman.com\/api\/v4\/websocket?connection_id=&sequence_number=0"
}
2023/09/25 13:13:09.835 INFO  WEBSOCKET RECONNECT MODELS BATCHING TOOK 20ms
2023/09/25 13:13:10.330 INFO  Running "Home
2023/09/25 13:13:10.867 DEBUG error on fetchBindings Response with status code 404
2023/09/25 13:13:15.668 INFO  channel switch to Town Square a5ebexwyxtnydrx7p5ue7ikhho 84.0 ms
2023/09/25 13:13:15.706 INFO  Running "Channel
2023/09/25 13:13:20.041 INFO  channel switch to 1_rich_r 679x68js3tngpjqbq68kwn63ty 105.0 ms
2023/09/25 13:13:20.093 INFO  Running "Channel
2023/09/25 13:16:25.445 INFO  Running "GlobalThreads
2023/09/25 13:16:32.452 INFO  Running "Server
2023/09/25 13:16:38.328 INFO  Running "Login
2023/09/25 13:20:04.506 INFO  Running "Login
2023/09/25 13:23:02.980 DEBUG Server ping threw an exception Response with status code 301
2023/09/25 13:37:16.963 INFO  Running "Login
2023/09/25 13:37:37.351 INFO  websocket connecting to wss://chat.carseandwaterman.com/api/v4/websocket?connection_id=&sequence_number=0
2023/09/25 13:37:37.823 WARN  Handling Javascript error websocket error false
2023/09/25 13:37:37.830 ERROR websocket error wss://chat.carseandwaterman.com/api/v4/websocket?connection_id=&sequence_number=0
2023/09/25 13:37:37.832 WARN  Handling Javascript error WEBSOCKET ERROR EVENT false
2023/09/25 13:37:37.834 ERROR WEBSOCKET ERROR EVENT {
  "message": {
    "error": "Forbidden"
  },
  "url": "wss:\/\/chat.carseandwaterman.com\/api\/v4\/websocket?connection_id=&sequence_number=0"
}
2023/09/25 13:37:38.767 INFO  WEBSOCKET RECONNECT MODELS BATCHING TOOK 14ms
2023/09/25 13:37:39.191 INFO  Running "Home
2023/09/25 13:37:39.715 DEBUG error on fetchBindings Response with status code 404
2023/09/25 13:41:44.056 INFO  channel switch to 1_gary_c khh8u676hbr7icjho5u9os7m9o 163.0 ms
2023/09/25 13:41:44.123 INFO  Running "Channel
2023/09/25 13:41:52.898 DEBUG error on fetchSessions Received invalid response from the server.; Software caused connection abort
2023/09/25 13:41:59.211 INFO  Running "BottomSheet
2023/09/25 13:43:19.325 INFO  websocket connecting to wss://chat.carseandwaterman.com/api/v4/websocket?connection_id=&sequence_number=0
2023/09/25 13:43:24.263 INFO  Running "Settings
2023/09/25 13:43:36.805 INFO  Running "MattermostShare