Access to route for non-existent plugin

[dalenewman]

I'm getting tons of these errors on my 6.4.2 mattermost, how do I make it stop?

{
    "timestamp": "2022-04-15 16:56:39.235 Z",
    "level": "error",
    "msg": "Access to route for non-existent plugin",
    "caller": "app/plugin_requests.go:37",
    "missing_plugin_id": "com.mattermost.calls",
    "url": "/plugins/com.mattermost.calls/channels",
    "error": "plugin not found: com.mattermost.calls"
}

[streamer45]

Hi @dalenewman ,

is the plugin enabled and running? Those errors would suggest it's not but clients are still making requests to it.

[dalenewman]

No it’s not enabled. There’s nothing about it in the config.json or the system console (ui).

Is there perhaps something I can put in the server’s config to get the clients to stop making requests for it? For example, I could install it but explicitly disable it?

Thanks.

On Sat, Apr 30, 2022 at 3:33 AM Claudio Costa @.***> wrote:

Hi @dalenewman https://github.com/dalenewman ,

is the plugin enabled and running? Those errors would suggest it's not but clients are still making requests to it.

— Reply to this email directly, view it on GitHub https://github.com/mattermost/mattermost-plugin-calls/issues/54#issuecomment-1113941438, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAHDZXTUP5BKHFGY5L4LD7DVHTO27ANCNFSM5UWT2SVQ . You are receiving this because you were mentioned.Message ID: @.***>

[streamer45]

No it’s not enabled. There’s nothing about it in the config.json or the system console (ui). Is there perhaps something I can put in the server’s config to get the clients to stop making requests for it? For example, I could install it but explicitly disable it? Thanks.

I see. While the error may be annoying it's also totally harmless. I think we need to figure out why the requests are happening with the plugin not even installed. To make them go away now you could install and enable the plugin but explicitly disable allowing calls so essentially it will make it unusable for users:

Not sure it's worth it as the error is really just a log, nothing serious is happening.

@cpoile I am wondering if it's the mobile app that could be causing this?

[dalenewman]

Thanks, I will give it a try. It's worth it to me because from time to time I have users complaining about Mattermost issues and I'd like to be able to sift through the error log more easily (without so much error noise). I'll let you know how it works out and thanks for your help 👍

On Sat, Apr 30, 2022 at 10:21 AM Claudio Costa @.***> wrote:

No it’s not enabled. There’s nothing about it in the config.json or the system console (ui). Is there perhaps something I can put in the server’s config to get the clients to stop making requests for it? For example, I could install it but explicitly disable it? Thanks.

I see. While the error may be annoying it's also totally harmless. I think we need to figure out why the requests are happening with the plugin not even installed. To make them go away now you could install and enable the plugin but explicitly disable allowing calls so essentially it will make it unusable for users:

[image: image] https://user-images.githubusercontent.com/1832946/166109326-b398a52c-6575-4580-bc25-263689119a47.png

Not sure it's worth it as the error is really just a log, nothing serious is happening.

@cpoile https://github.com/cpoile I am wondering if it's the mobile app that could be causing this?

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[streamer45]

Sure, that's fair enough. We'll also be looking into fixing this on the client side.

[streamer45]

Created MM-43904 to track this internally.

[cpoile]

Hi @dalenewman , I'm looking into this now. I've found where the problem is, and we'll discuss the solutions and get back to you with some options. Thanks!

[dalenewman]

Thanks @cpoile.

FWIW, here's my actions so far...

I've added the configuration for the calls plugin to config.json with it is explicitly disabled. In addition, I've added the plugin files (the plugin itself and the signature) to the _/opt/mattermost/prepackagedplugins folder. For some reason it doesn't automatically install (and I can't see any logs stating the reason why).

I was able to manually upload the plugin to my development environment and see the UI. However, when I tried this in my integration testing environment, it crashed the Mattermost service. So, I have opted not to try and upload it in the production environment.

I am monitoring the logs to see if I get more errors. I've directed the users to upgrade their clients just in case they're using an old client that's some how "remembering" the calls plugin from an earlier implementation.

Looking forward to hearing the options, because obviously (based on the above) I'm just using a trial and error strategy.

[streamer45]

Hi @dalenewman , the plugin should definitely not cause a crash. If it does please feel free to send some server logs our way (e.g. stacktrace) so we can have a look.

I've directed the users to upgrade their clients just in case they're using an old client that's some how "remembering" the calls plugin from an earlier implementation.

Actually that may make things worse as it was a recent addition to the mobile app that's causing this.

The good news though is that @cpoile has sent a fix already which should be in the upcoming Mobile app release (both in 1.51.2 and 1.52.0). Once that's out you can ask your users to update which should finally eliminate the error logs.

[dalenewman]

Thanks so much 👍

On Thu, May 5, 2022 at 5:15 AM Claudio Costa @.***> wrote:

Hi @dalenewman https://github.com/dalenewman , the plugin should definitely not cause a crash. If it does please feel free to send some server logs our way (e.g. stacktrace) so we can have a look.

I've directed the users to upgrade their clients just in case they're using an old client that's some how "remembering" the calls plugin from an earlier implementation.

Actually that may make things worse as it was a recent addition to the mobile app that's causing this.

The good news though is that @cpoile https://github.com/cpoile has sent a fix already which should be in the upcoming Mobile app release (both in 1.51.2 and 1.52.0). Once that's out you can ask your users to update which should finally eliminate the error logs.

— Reply to this email directly, view it on GitHub https://github.com/mattermost/mattermost-plugin-calls/issues/54#issuecomment-1118339975, or unsubscribe https://github.com/notifications/unsubscribe-auth/AAHDZXVZWZRMWWQPTP72JG3VIOGSHANCNFSM5UWT2SVQ . You are receiving this because you were mentioned.Message ID: @.***>

[cpoile]

Hi @dalenewman, the fixed mobile app is in the app store now -- v1.51.2. v1.52.0 will also have the fix when it's released later this month. Those users who upgrade will not generate the server messages you mentioned above. Thanks for your patience while we fixed it!

[streamer45]

Closing this as fixed.