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mattrubin / Authenticator

Two-Factor Authentication Client for iOS
https://mattrubin.me/authenticator
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Got new iPhone and can’t login on IG #372

Closed mary2021s closed 1 year ago

mary2021s commented 3 years ago

I didn’t have an encrypted backpack now can’t login on IG with my new iPhone. The app doesn’t generate codes

Lisandra9822 commented 3 years ago

Same Problem here.

id21-space-developer commented 1 year ago

Solution is I had an encrypted backup on mac with active keychain or you have lost all keys, also apple is clear when you need to make a new update you must first have the security of your data make a backup, greetings

mattrubin commented 1 year ago

If you have lost or erased your old phone and can't recover your tokens from an encrypted backup, you can either use a backup code (https://help.instagram.com/1006568999411025) or try contacting Instagram support to recover your account (https://www.instagram.com/hacked/).