data loss

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i have a HTC my touch. this appears to have started with the new update. i 
haven't ever had any other issues for over a year....
What steps will reproduce the problem?
1.Unknown
2.Unknown
3.Unknown

What is the expected output? items are there and then gone.What do you see 
instead? reverts back to 0 for about 5 days. all data entered for those 5 days 
are gone. food, weight exercise.

What version of WWDiary are you using (check the "what's new" screen)?6.4.7

What version of Android are you running? 2.3.4

What device do you have (phone/tablet)?  HTC What brand/model? (my touch 
t-mobile branded Sense version 2.1

Please provide any additional information below.
Hello twice in the past two weeks i have lost 5 days worth of data, weights, 
food exercise. i can not retrieve the info. this never happened before the 
latest update. i love this app and would hate to have to go back to writing 
everything down

Original issue reported on code.google.com by lisagebh...@gmail.com on 23 Oct 2012 at 4:29

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Thanks for writing this up.   A few people have emailed me about this and I'm 
actively looking into it.

Original comment by ddumont on 23 Oct 2012 at 4:39

• Changed state: Accepted
• Added labels: Priority-Critical
• Removed labels: Priority-Medium

[GoogleCodeExporter]

Kicking in my $.02...

What steps will reproduce the problem?

I was only able to actively reproduce the data loss once by activating a 
navigation app called Waze. After exiting that app, that day's entries had been 
erased. I attempted this again but no loss of data. The entries disappeared an 
hour later after I woke my phone back up.

What is the expected output? 
That day's entries and previous day's entries.

What do you see instead? 
That day's entries are missing. Also missing data on phone and online from Oct 
11 onward.

What version of WWDiary are you using (check the "what's new" screen)?
6.4.8

What version of Android are you running? 
2.3.4

What device do you have (phone/tablet)?  
HTC G2 phone

Please provide any additional information below.
Log data shows WWDiary processes have been ending unexpectedly. I have Watchdog 
on my phone - which can kill tasks - but I've never gotten any warnings about 
WWDiary eating up memory or CPU time. I have added WWDiary to the whitelist to 
see if that helps. 

Just looked at my phone and the whitelisting didn't help. 

10-23 13:05:12.620 I/WindowManager( 1291): WINDOW DIED Window{40a287b0 
com.canofsleep.wwdiary/com.canofsleep.wwdiary.Main paused=false}
10-23 13:05:12.620 I/ActivityManager( 1291): Process com.canofsleep.wwdiary 
(pid 12654) has died.

Original comment by alexsto...@gmail.com on 23 Oct 2012 at 5:14

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@alexstorey
Are you currently syncing?  You had indicated that you had restored your 
database and broke the sync relationship.   Can you please confirm that syncing 
is enabled and active and that deleted entries are also removed from the site 
as well?

I think another user has reported that entries on the website remain intact.

Original comment by ddumont on 23 Oct 2012 at 5:58

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Yes, I am syncing. Data is saving to the site. I restored the DB earlier today 
and I used remote data.

Original comment by alexsto...@gmail.com on 23 Oct 2012 at 6:22

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original comment/problem had nothing to do with syncing. i only use app on my 
cell

Original comment by lisagebh...@gmail.com on 23 Oct 2012 at 6:24

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@alexstory

Ok.  I see data for today and yesterday online.  Please let me know when your 
phone loses data again so I can check online to see if it goes away.

@lisagebhart
I know there are people who are not syncing who are having this issue.  I'm 
trying to determine if the app is purposefully (though faulty code) or 
accidentally (through external interference or faulty code) deleting the 
information.

Original comment by ddumont on 23 Oct 2012 at 7:33

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@ddumont 
does it help to know that this never occured before the most recent update?

Original comment by lisagebh...@gmail.com on 23 Oct 2012 at 7:40

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Lost some data on the phone just now. Battery was very low. All data is online 
though (I'm syncing every 5min now), but data that's left locally was from when 
I backed up the DB.

Original comment by alexsto...@gmail.com on 24 Oct 2012 at 1:46

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@alexstorey Ok well that helps a bit.  Seems to be interference of some sort.

@lisahebhart Yes, I'm doing a code review of all the recent changes.  Some were 
quite significant.

Original comment by ddumont on 24 Oct 2012 at 1:49

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@ddumont actually now that alexstorey mentioned it I may have had a very low 
battery right before it happened. It seemed like it was several hours after 
that when I lost the data...not really.sure but I could have something to do 
with it.

Original comment by lisagebh...@gmail.com on 24 Oct 2012 at 1:54

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Battery levels were high during my data loss from earlier this afternoon 
though, so it  might not be just that.

Original comment by alexsto...@gmail.com on 24 Oct 2012 at 2:05

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I've gotten my hands on a android 2.3.x device.  That's so far been a common 
thread from the reports so far.  If you haven't yet, please post what version 
of android you are running.

Original comment by ddumont on 25 Oct 2012 at 2:59

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I haven't witnessed any data loss yet.  But I have a few ideas that might help, 
so I'll try to post a new version here later today for you to try out and let 
me know.

Original comment by ddumont on 26 Oct 2012 at 5:39

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Has anyone been able to reproduce this fairly consistently in a short amount of 
time?

I'm interested to see detailed logs right around when the deletions actually 
happen (might not be when you first notice them)

Anyway... I have a bunch of new logging in this version and some new code to 
possibly fix the problem (not sure yet).  Could you please try this out and 
send me the LogCollector output if you see data missing again?

Original comment by ddumont on 27 Oct 2012 at 2:55

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It hasn't happened again, it was twice since last update that's all I 
know...sorry it isn't more.don't know what caused it...

Original comment by lisagebh...@gmail.com on 27 Oct 2012 at 3:09

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Well I'm certainly glad you're not losing data anymore.   But I still don't 
know what caused it in the first place.

Please keep an eye out for it happening again.

Original comment by ddumont on 27 Oct 2012 at 3:11

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Thank you got trying...hopefully it won't happen again

Original comment by lisagebh...@gmail.com on 27 Oct 2012 at 3:13

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lost data 2 since we last spoke. this time deleted all food and weights for ten 
days. just noticed..happened within the past hour :(

Original comment by lisagebh...@gmail.com on 30 Oct 2012 at 1:11

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@lisagebhart Are you running the version I posted above?

Original comment by ddumont on 30 Oct 2012 at 1:20

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not sure how to update on my phone

Original comment by lisagebh...@gmail.com on 30 Oct 2012 at 1:23

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if you navigate to this url (by following the email on your phone) you should 
be able to click the download link.  Your phone should ask you if you want to 
install it.

Original comment by ddumont on 30 Oct 2012 at 1:24

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it says on my phone that it version 6.4.8

Original comment by lisagebh...@gmail.com on 30 Oct 2012 at 1:24

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The version number hasn't changed in the updated apk I linked above, but it is 
a different build.

Original comment by ddumont on 30 Oct 2012 at 1:25

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guess i didnt trying now...

Original comment by lisagebh...@gmail.com on 30 Oct 2012 at 1:28

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ok i downloaded it to my phone and will start fresh tomorrow... thank you

Original comment by lisagebh...@gmail.com on 30 Oct 2012 at 1:31

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No problem.  Please let me know if you have any more data loss with this 
version.  And as soon as you do notice any (if you do) please run LogCollector 
and email me the logs.

This version has a potential fix and some additional logging.

Original comment by ddumont on 30 Oct 2012 at 1:33

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Is it fair to say that no one has had any more data loss with this version?

Original comment by ddumont on 2 Nov 2012 at 1:26

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No data loss in over a week!

Original comment by alexsto...@gmail.com on 2 Nov 2012 at 1:40

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3 days since i downloaded...so far so good!

Original comment by lisagebh...@gmail.com on 2 Nov 2012 at 1:51

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Version 6.4.9 pushed out.  It should fix the issue here.  Closing the ticket 
now, please post here or open a new one if you still see issues with data loss.

Original comment by ddumont on 5 Nov 2012 at 3:54

• Changed state: Fixed

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Need to re-open this, the fix caused more harm than good.

Original comment by ddumont on 5 Nov 2012 at 9:19

• Changed state: Accepted

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thank you...with the new update it caused problems with my whole phone. i went 
back to the other version you gave me to download

Original comment by lisagebh...@gmail.com on 5 Nov 2012 at 9:24

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Ok with that out of the way, I'm back looking at this problem.

I'm attaching a new version where I've disabled some of the functionality I 
believe might be problematic.  Could you please try this out and let me know if 
you see any data loss with it?

You might see some lag or stutters, I'm not sure if you'll notice it though.  
I'll focus on cleaning that up once I can verify that you no longer lose data 
when using the app.

Original comment by ddumont on 6 Nov 2012 at 1:15

Attachments:

• WWDiary.apk

[GoogleCodeExporter]

Ok download new one let you know...

Original comment by lisagebh...@gmail.com on 6 Nov 2012 at 1:40

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Everything ok so far?

Original comment by ddumont on 10 Nov 2012 at 10:35

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so far so good!

Original comment by lisagebh...@gmail.com on 10 Nov 2012 at 10:44

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For what it's worth, I too was struggling with routine data loss (on an Android 
2.3.4) and the above download seems to have resolved the issue.  I experienced 
at least three occurrences of data loss in a 2-3 week time span, and the update 
has been operating error-free for more than two weeks now.

Thanks!

Aaron

Original comment by morris7...@gmail.com on 29 Nov 2012 at 1:55

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[deleted comment]

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It was going fine for a while, but now I'm losing data again using v 6.5.0. Had 
at least two losses int he last week. Will keep an eye on it and get logs the 
next time it fails.

Original comment by alexsto...@gmail.com on 29 Nov 2012 at 3:13

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Are you still running this build our did you take an update from the android 
market?

Original comment by ddumont on 29 Nov 2012 at 5:28

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i am still error free :) starting to relax again...will let you know if it 
happens again

Original comment by lisagebh...@gmail.com on 29 Nov 2012 at 5:41

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not sure now. it might have updated automatically from android market. 

Original comment by alexsto...@gmail.com on 29 Nov 2012 at 6:12

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Ok well I'm still working on getting this approach better integrated into the 
main version so hopefully I'll be able to push out an official version with the 
fix soon.

Original comment by ddumont on 29 Nov 2012 at 8:06

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Ok that's good news so far on the data loss.  I have cleaned up the code a bit 
and solidified the changes I made in the temporary version.  I'm nearly ready 
for a public release but I wanted to make sure that it still works good for you 
guys first.  Can you run for a few days with this new version and let me know 
how it goes?

Original comment by ddumont on 3 Dec 2012 at 3:38

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Good news and bad news on version 6.5.1:

Good news:  No immediate data loss was observed.

Bad news:  The Favorites menu is not usable.  The application crashes 
(force-closes) every time an item is selected in the Favorites list.  It occurs 
as soon as the item is selected (the Edit Entry screen does not display), and 
it occurred for all items I tested.

All other functionality seemed to work in the short time that I used version 
6.5.1, but I've temporarily downgraded to 6.5.0 (as I use the Favorites menu 
rather frequently).  Let me know if any other information will be useful.

Thanks!

Aaron
Android 2.3.4

Original comment by morris7...@gmail.com on 3 Dec 2012 at 1:50

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I'll get this fixed and updated tonight.  Thank you for letting me know.

Original comment by ddumont on 3 Dec 2012 at 2:28

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Here's the latest, with the issue from #45 addressed

Original comment by ddumont on 3 Dec 2012 at 10:52

Attachments:

• WWDiary.apk

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Just finished seven full days using 6.5.1 with no more issues!  It seems to be 
working well.  Thanks!

Original comment by morris7...@gmail.com on 11 Dec 2012 at 11:10

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Marking as fixed in 6.5.1

The official version can be found here: 
http://code.google.com/p/wwdiary/downloads

Original comment by ddumont on 12 Dec 2012 at 2:50

• Changed state: Fixed

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Hello. I switched phones from my touch to Motorola android recently and had 
backed up the data first. But we tried moving the data back over from my PC... 
And all my entries are gone. (I had a whole library of menu items with points 
and I believe I lost it). Can you help?

Original comment by martzru...@gmail.com on 31 Jul 2014 at 12:32